Wouldn't recommend; ended up cancelling wedding ceremony with them less than two weeks away because they were disorganized, nonresponsive, stressful to work with, and I lost trust in their ability to deliver the Romance Package for a Seattle location. Now, I am noticing that the majority of their positive reviews were before COVID. EZ Elopements was appealing because of the all-inclusive photography, officiant, and bouquet, which has the potential to decrease stress because they do all the coordination of those items, especially for a small gathering during COVID restrictions.
I was conflicted with writing such a negative review on a local company, but, even during COVID, I feel individuals need some certainty when it comes to planning a wedding during a time of so much uncertainty. I hope your experience doesn't mirror mine if you go with this company, but I felt others should know the outcome of a recent interaction with this company.
I originally inquired for more information on their website, and never heard back from them; so after a week, I called via phone. Elizabeth was who I initially scheduled the date and event with, and the only person from the company that I interacted with during this entire process. Elizabeth mentioned she would check for availability when she got a chance but stated it is hard to get officiants for weddings larger than 2 guest (and we had four guests), and so that would be a limitation of guaranteeing our date. Elizabeth didn't get back to me after a week, so I called again and left a message. This was the communication trend throughout the whole process--I would have to initiate and prompt Elizabeth for the next step of the scheduling and organizing; it felt as a client, I was an after thought.
The email system that EZ Elopement utilizes for their automated responses and emails delivers the communication into my clutter/junk folder. And when you receive your Quick Books deposit invoice, it ended up in my clutter/junk folder. The payment was the only communication that Elizabeth initiated. Three weeks before the ceremony, you have to pay in full for the event. After I completed the payment, Elizabeth stated that in 2-3 weeks prior to the wedding I would receive a confirmation package to make my selection and preferences for my wedding package. I never received it. When I texted Elizabeth on September 4th, I requested the confirmation package and she stated she would send it over the weekend. When the weekend ended and I hadn't received the package, I made the choice to cancel the service with EZ elopement.
For the cancellation, I sent an email and text message, and within 5 minutes I received a long voicemail and text message from Elizabeth. Saying she wanted to talk to me in person because her email records shows that confirmation package was sent on September 2nd. I replied that on September 4th she mentioned that hadn't sent it yet via text, and I sent her a screen shot of that text message that we had. It was in this moment, that was relieved I had cancelled because it really showcased how disorganized and possibly overwhelmed Elizabeth is in this business. Which I do get it; the wedding industry has been hit really hard with COVID--but then for good business, take less clients until you are able to build capacity. Elizabeth apologized for this mistake and offered a 30% discount, but it wasn't about the money, but rather I wanted a service that caused less stress and not more. Elizabeth agreed to give a full refund in 24 hours, but after over a week, it didn't happen, and so I had to dispute the charge on my credit card which I had all the documentation via email, text message, and voicemail of her incompetence and lack of professionalism. read more