Jake and Gavin went above to de-escalate me. I had not been…read morethere in about a year but was always used to the full service wash being half of what it was now. Almost $50 after taxes for full service wash, way way too expensive. Because of Jake and Gavin I would consider going back but I won't because $50 can cover groceries, gas or whatever else is too expensive to afford. Unfortunately a car wash is now definitely added to the list of too expensive to afford.

Autobell on Merrimon, in Avl. I went to get my boss's cat washed and requested tje works. $108.00…read more 108!! Top of car and top of mirrror still filthy. For $108 I expect a bit of elbow grease; I would for a $40 car wash. I got it off with minimal effort, water, and a cloth. Very disappointed.

If you asked me to rate zips about a couple of months ago I would have given my Hilton Head Island…read morelocation a one star at most except for TINA who is an awesome manager! She has had a very difficult time trying to find and hire staff members who are mechanical and work constantly providing clean towels that are rolled up, having a hose that works to clean off the cars and many other mechanical issues with the car wash, and employees who know what their doing etc. Now I'm happy to write: everything has CHANGED! I can not give enough compliments to CURTIS who is always making sure everything is working smoothly from trying to fix a chain in the car wash on a very hot Sunday afternoon, blowing leaves off the premises making sure there enough neatly folded towels etc. They stay open exactly until 7 pm with no excuses. CURTIS is always gives his customers a great smile and he works very hard dedicating himself to make this location #1. TINA had a tremendous amount of pressure in the beginning but she finally has found a great crew. AIDEN is also an exceptionally nice and hardworking employee as well. He brings a car into the wash as he was directing a jet for take off! Love it! Just today I saw that TINA and CURTIS put in a work order to FINALLY get the pavement paved. It was very bad with a huge holes right behind the vacuum station. For 6 years I had to navigate that space and finally the job is Done. Thank You Very Much TINA and CURTIS and anyone else who was instrumental in getting the pavement paved! My car is being cleaned with filled up wax dispensers or better cleaning products because I saw a real difference in the wash quality at the highest tier. All the lights are working now to show the customers what wax is being applied. Also the dryer is working now! Thank You All of You for a job very well done. Zips should give bonuses to ALL managers and employees who give outstanding service to give their employees an incentive to be a first class car wash.

The car washes are ok. The membership is worthwhile if you want a wash per week or more, for…read moreexample if you have a dark car that shows dirt. However, they make it nearly impossible to cancel your membership. The phone number on their web site actually tries to sell you insurance etc instead of giving the option to cancel or anything else. Getting through the automated advertising at the front end is interminable. This should be illegal.

I had gone to another location the day before and it cost about $20 to get what I was hoping for…read more However their over-the-top-of-the-car brush wasn't even working! So my hood and windshield and roof did not get clean! So I headed over to Top Dog today. Asheville on New Leicester Highway. For $12 - I got more attention. All the devices were working and two attendants scrubbed my car before it even started going into the car wash. I guess I know where I'll be going from now on!!

Nick the owner came out to help me get extra grime out from under my spoiler. He was kind and…read moreserving but I'm a quiet unassuming way. The young men pre washing assured me they'd get the top grime off. They did! Everyone was very positive and the place felt very legitimate. In this day and age that is sadly too often a rarity! I'll be going from now on.

Wonderful service and always helpful. Best car wash around. For what we need we pay by monthly. So…read moreworth it!

The brushes and pads are badly worn and need replacing. It does a poor job. The vacuum system is in…read morepoor condition as well. This whole location needs a lot of maintenance.

I have been struggling for a long time to find a GREAT car wash in the greater AVL area. I would…read moresay I have finally found my spot @ Heroes Car Wash of Asheville. I love when car washes have 'stations' set up for you to continue to wash the interior of your vehicle once you go through the primary wash. This place has it. Complete with rags, vacuums, interior spray, hoses for mat cleaning, and even high powered air compressor hoses. The wash itself has three different tiers of washes that you can do, and it is on the pricier side, but you get what you pay for, and what's great is if you feel the first one was insufficient, they'll let you go through again at no extra charge. I'll definitely be back!

Ife was so helpful and positive. Love his smile! Heroes got our car clean and I love the way they…read moregive back to the community! I think Heroes is more than a name, I think it is truly how they want to show up for Asheville!

Tyzon is awesome! My car had been sitting under an oak tree and starting to mildew on the roof. it…read morewasn't budging in regular car washes. So i called a professional and professional he was! Tyzon was quick to reply, communication was excellent , he was on time and he did a phenomenal job getting my car looking brand new again. It means a lot for me to take care of my car because my dad who is struggling with cancer bought me this car. With Tyzon's detailing service I will be able to keep my car in great condition for years to come. I would recommend to anyone looking for convenient service and outstanding job for a price I feel is unbeatable in the area. Thank you Tyzon!

One of the few times I've been truly happy with a detail. Tyzon is conscientious & thorough…read more Amazing work, thank you!

Overall the wash is somewhat good. However I have the top plan and my car does not receive the…read moreprewash, works stand there and does not spray my car - dock point. This is almost consistent everywhere but the weaverville and candler location they spray my car every-time. The second issue is the tire shine. I am supposed to get the tire shine and of course the light doesn't light up sometimes and I get out to check and no tire shine. For what you pay and have to check it's sad. Ready for TidalWave to open or get a Tommy's here in town.

I'm tired of feeling like an inconvenience to the employees at Zip's Arden, I pay over $30 a month…read moreto feel like I'm bothering them. On 08/13/26, I got a car wash and went to pull in to the vacuum area, as I was pulling in to a parking spot to use the vacuum and courtesy towels and older employee with gray hair and a goatee threw his hands up as if I was doing something wrong. He then walked to my driver's window and said the vacuums shut down a "7 til 8 PM" (sic), I looked at my phone and it said 7:49 PM, so his lie didn't even add up time wise as it was 11 minutes before 8 PM. If it wasn't a lie then why couldn't I just use them until they turn off? Why would Zip's deliberately shut the vacuums off "7-minutes before the posted operating hours (8 AM to 8 PM), that's just setting your employees up to piss people off. When you first sign up for Zip's monthly wash plans (I'm paraphrasing) the "fine print" clearly says you have access to the facility for use within specific location operating hours, legally you and Zip's enter in to a contract, because if you fail to make payment Zip's uses that fine print to cancel service and sue for any monies due. It says NOTHING about "even though you're within the posted business hours, you must first check-in with employees at that location to see if your presence at that location meets their personal schedules." If true, which is in doubt, why weren't his comments just an FYI so I would know why the vacuums shut off? What harm was I going to do using the vacuum until it powered off? Why wasn't I allowed to park and at least dry my car off with courtesy towels Zip's provides? The totality of events makes it VERY CLEAR this had nothing to do with the vacuums powering off, obviously! Oh, I'm sorry, not that I myself had been at work since 7:45 AM and just wanted to get home, but my car was in severe need a wash and vacuum with all the rain we've had 4 out of the past 5-days. I worked retail and in the restaurant industry while in college, so I certainly get wanting to go home and being frustrated with people walking in the door at the very last moment. But this isn't retail or the restaurant business where service is needed, my presence at 7:49 PM in the vacuum area required nobody to wait on me, bring me items, cash me out, etc...It takes 5-mintues or less to vacuum my car and I still would've been gone BEFORE the listed closing time of 8 PM. There would've been ZERO INTERACTION between myself and the Zip's employees, not like I was creating extra work for someone... My wife and I switched backed to Zip's from Hurricane Wash just because we use Airport Rd. more frequently, it's not as if Zips offers an exceptional service. In fact, Hurricane Wash actually offers the better wash experience, they actually take a soapy broom brush to ALL four wheels and always look great awards. Zip's however, I'm lucky if I get someone to just spray my vehicle with a wand before entering the wash, only about 15-20% of the time will someone take the effort to actually do so. As mentioned, we only switched back to Zips for convenience but we should have listened to our gut and remembered the Arden location has NEVER been known for its friendliness to begin with, all you have to do is look at the 1.8 out of 5 customer rating as the reviews speak for themselves. We are over the feeling of being an inconvenience to Zip's or should I clarify, we are tired of PAYING to feel like we're inconveniencing someone and tonight was just one more reason to cancel and switch back to Hurricane Wash. Poor customer service played a role the first time we left Zip's and I guess we were the dumb ones to think things may have changed. There are (2) other competitors to Zip's Arden that are within 2-miles; Hurricane Wash & Dr. Detail, both of which have as good and better full-service washing facilities and actually attempt to be friendly...

Full service carwash, plus an oil change for less $60? Sign me up!…read more I first took my car to Chammie's last week, and was so impressed with the level of service they provided that I took my wife's car 3 days later. The oil change is quick, and the wash is thorough. I'm all about some one stop shoppage. They have plenty of reading materials for you while you wait, and if you like to get crazy with it, there's even a vending machine stocked with snacks.

After calling a dozen mechanics, being quoted prices in the hundreds of dollars, and waiting hours…read morefor a menial task to be accomplished, these guys performed my repair in 20 minutes for half the price. I'll be coming back for my future repairs. Shoutout to William for his amazing service

I've been coming here for about a year and everyone has been nothing but great…read more Today the employee Ivory stood out to me. She noticed I was having a bad day- I handed her my card to pay but she graciously gave me a free car wash. I know it doesn't sound like a lot but it really is the little things. They run a fantastic business and I highly recommend it!

I am searching for a solid car wash to get a monthly plan going so I came here after reading the…read morereviews and since it's so close to home. I chose the premium wash and it was super fast but maybe too fast as the suv was very wet even after going through the super dry process so I spent a lot of time drying it off. Second, the tire shine was somewhat dull and missed the edges all the way around and the undercarriage wash didn't even clean the mud flaps. But the vacuum was good and there's plenty of stalls but this just didn't do it for me so I'll keep looking.

Shocking ripoff. $10. No brushes. No air drying. Just…read moredrive yourself through some water spray. I have NEVER experienced such a poor "carwash". See photo for the hood of a brand new G70 Genesis.

After selecting the $16 everything wash, the entire roof of my mini didn't get washed. Would like…read moreto use this local car wash regularly, but???