I have wrote a couple reviews about this company and need to say more. I have Titanium steel frames and wanted to keep them, there was nothing wrong with them when I left them to have the 400+dollar lenses put in. When I picked up the glasses they didn't even offer a mirror for me to see what they looked like I had to ask and they were so slanted to the right side I said they are slanted and the girl said, What do you mean, lol I said you can't see this? she said she you fix it after several times I said forget I'll fix it when I get home. They had to do this on purpose, Titanium is very hard to bend. I believe it was done because I didn't buy frames. I will never do business what this company again, I will drive an extra 50 miles if necessary. read more

Stand behind the frames they sell. Screws falling out in the first 3 months is concerning but when they need repaired 5 more times in one year is unbelievable. Frames are not cheap. So disappointed. read more

I changed to this company based on one reason, they have Costa glasses. I needed a pair for a upcoming vacation and Mary went above and beyond to help me get the pair that was just right! Thank you, and my eyes will thank you while I am on the Gulf of Mexico in a few days!!!!! read more

I got a new prescription and bought new glasses. I couldn't see as well with the new glasses, but they told me it took a while to adjust. I've tried the new ones for a couple of months but still see better with my old ones. They refuse to do anything about them read more

I had called Eye Care Associates (ECA) and inquired about prices. I was a new patient and they said that it would be $99 for a contact exam. I explained that I was on disability and didn't have a lot to spend. The girl put me on hold, came back and said that since I've had a prev contact exam that I would be able to get the exam for $34 as long as I had my records xfr'd from my last place. Placed that call and said they will. I had an appt set up for 12 noon and was told to come early to fill out paperwork. I got there at 11:50 am and filled out the needed papers and sat down and waited. There were 2 patients that came in AFTER me. They signed in and were seen in less than 5 mins and shortly after that the 2nd patient was seen. It was a full 25 mins later that I was called. I was put in a small room for eye testing. The tech told me that the exam would be $56 and that insurance doesn't cover it. They asked me if I had a secondary insurance for vision and I said no. It would be another $50 for not having a secondary insurance. I said that I was quoted over the phone $34 for the exam and NOTHING was said about a secondary ins. I even asked them on the call if they accepted Medicare and they said yes. Not once was I asked about a secondary ins. They asked with whom I spoke with and I said I couldn't remember. They then told me that they never offer an exam that low but, the one girl would take off 20% for the exam and waive the "first-time contact user" because obviously I already wear contacts. They said they will still have to charge me for not having a secondary ins. They also said that they only had my health records from prev eye Dr. Called the prev eye Dr and the secretary said that they faxed over everything and that she would do it again. Then they told me that they only faxed over the health records again and nothing else. I gave them the name of the girl to speak to and I sat back out in the waiting area. I finally got up and went out the door and called my prev eye Dr's office and made an appt for about an hour and a half later. I went back to the front desk and told the girl (manager) and told her that I would like to cancel my appt. She said, "Ok", and that was it. Not ONCE did they apologize for ANY of the mess that happened since I was there. NEVER EVER will I go back to them. They obviously didn't care what happened to me or even try to make up for all the mess. People, you may read the "positive" reviews but I would bet a LOT of $$ that it was the employees that did the review. read more