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    Extra Space Storage

    5.0 (1 review)
    Open 6:00 am - 10:00 pm
    Updated a few days ago

    Services - Extra Space Storage

    Self storage

    Vehicle storage

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    1 year ago

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    Pink Zebra - Chesterfield

    Pink Zebra - Chesterfield

    (3 reviews)

    Warning!!! I wanted to share my experience with Pink Zebra…read moreso that others can consider this while deciding which moving company to use. I hired Pink Zebra for my move from a townhouse to an apartment, all within the same apartment complex. Their quote was similar to others I received, but I chose Pink Zebra due to a recommendation from my leasing office. I chose to add higher insurance coverage for an additional $251. First, they showed up to my new address, not the old address. Not a good start. Once they started moving items the movers were extremely sloppy with how they handled my belongings in the move out of the townhouse. They were taking furniture down the stairs by turning it upside down and sliding it on a blanket. This included dressers and chest of drawers. Obviously, this caused damage to the items. Other furniture items were also damaged by scraping them against walls and door frames. All my belonging were taken out through my garage. When they finished moving the items out I found screws, broken wood pieces, and a metal bracket on the floor of the garage. I saved those in a bag. Once the movers started bringing my belongings into the new apartment, more damage occurred to the furniture and the hallway walls outside my apartment. Again, hardly any care was given to how things were handled. There were scuff marks on my leather furniture caused by them sliding the seating across the carpet in the hallway and through my door frame. This was not a surprise as the furniture was not wrapped in protective blankets. They were in such a hurry to leave they did not reattach the mirror to the dresser. They just left it leaning again the bedroom wall. Also, since they broke the frame of my sleigh bed, they could not assemble the bed. The bed frame, headboard, mattress, and box springs were left leaning against a wall. This left the room unusable for 3 weeks. I moved over 50 moving boxes myself a day before the movers arrived, for which I'm so grateful. I can only imaging how much more would have been damaged had I let them move those boxes. Among the damaged items were a leather couch, leather loveseat, leather recliner, wood coffee table, wood end table, wood dresser, wood chest of drawers, a second wood dresser, wood desk, and wood sleigh bed. Once the guys were finished, the lead mover apologized for the damages and said someone from management would be following up with me. I ended up having to follow up with them multiple times before a repair person came to fix the damages (3 weeks after my move). He was not able to fix the broken desk drawer, and the owners offered me $30 since a replacement drawer could not be found. They explained they were only offering $30 since the desk was still usable. When I pushed back they upped the offer to $50. No way I can buy a replacement desk for $50! Eventually, they offered me $228, so I could replace the desk. Even though no FINAL bill was ever given to me, Pink Zebra charged my credit card the day of the move. The amount they charged me was the amount listed on the ORIGINAL estimate. HOWEVER, THIS DONE WITHOUT ANY CONSIDERATION GIVEN TO THE EXTENSIVE DAMAGES AND WITHOUT MY CONSENT. CLEARLY, an unethical business practice. All of my conversations after my move have been with the owners, Brian and Erin. In my many interactions with Erin, never has she apologized for the horrible service her company gave. Ultimately, her husband, Brian, did apologize and mentioned disciplinary action was taken to those involved in my move. For a company who lists on their website "remarkable customer experience", I received anything but. Please see the photos below showing some of my damaged items. Based on other Google reviews, some appear to have had a better experience with Pink Zebra. As I explained above in detail, my experience with them was horrible. Please be cautious when deciding on which moving company to hire! This situation is being turned over to the Missouri Attorney General's office for their follow up. I will update this review as more information becomes available.

    The moving service and customer service are top notch. I was very pleased. I am using them again.read more

    AAA Storage

    AAA Storage

    (5 reviews)

    If I could give this storage facility a ZERO stars I would ! THIS COMPANY ONLY WANTS YOUR MONEY !…read moreDo not waste your time or money with this type of business. Leanna Chapman is the most unprofessional office manager I have ever come across. This family owned business should be shut down due to her lack of professionalism and failure to be honest with customers. The amount of times she has been caught in a lie in just single conversation between two people is unbelievable. Then when confronted she acts like she doesn't know what is being spoke upon . Leanna verbally denied being told that there was a MICE issue in the unit I had been renting. When I personally told her staff. I have also spoke with other customers having to deal with the same issues when it comes to Leanna's lack of professionalism . Then she verbally lied and stated that payments were received late when that couldn't be possible when the payments are automatically withdrawn from a credit card . When asked for the records she denied she could even provide them to occupant on lease . She later recanted and ADMITTED the knowing about mice issue on the grounds . Now that I have spoken up with extreme frustration due to the unit being infested I am being sent a 30 day vacate . Very unsettling that after a YEAR nothing was an issue only once I started speaking up about the facilities being nasty and speaking to other customers that also noticed mice feces as well. Not to mention as soon as Leann realized I was a BLACK WOMEN she began to racially profile me and began spreading more lies . Stating I was "banging" on the office door when I have the video RECORED of knocking to turn in a 30 day move out . Leann refused to open to door so the document could be turned in ! TAKE YOUR MONEY ELSEWHERE! Now reading other reviews I see I am NOT the only customer to is saying the exact same thing about Leanna and the grounds ! I wish I knew then what I know NOW ! Example of a Terrible family owned business.

    We moved our belongings from a very clean house to this storage unit when moving. We left that…read morestorage unit for 7 months. When it came time for moving day we paid for a U-Haul and paid movers to move our belongings to our new home. When they showed up asphalt was being poured right in front of our unit. We were told there were signs posted as a warning. The signs posted said the weekend before. We paid all of that for nothing with no money back. When we were finally able to move our belongings we found several mice and nests mice have made. This was utterly disgusting and ruined my sons toys, stuffed animals, and a leather couch. We contacted the property manager about this situation with mice and were told there was nothing to be done because we didn't get insurance. Absolutely disgusted with this facility. We put mice traps in our newly built home due to some of our belongings in the garage from the unit and our trap have caught mice. We may now be infested at our new home. This is a warning to anyone looking to store their belongings to never consider this place. Completely unprofessional and no compensation for our belongings or the U-Haul and movers we paid for.

    Aray of Services

    Aray of Services

    (1 review)

    Aray of Services turned what should have been a straightforward, professional move-out into a…read morefrustrating, disappointing mess, and I would strongly warn anyone against hiring them. My dad hired them to handle a long-distance move from Southern Illinois to suburban Washington, DC, and also paid for a full "Move Out Cleaning" of the home he'd lived in for about 20 years. The move itself was mostly fine, but they still managed to significantly damage an Ikea file cabinet by shearing off some of the wheels while unloading the trailer. That alone raised concerns about their care and attention. Unfortunately, the cleaning job they were paid for was where things truly fell apart. The "move out clean" they delivered was completely unacceptable. Baseboards and high areas that any competent cleaner would know to address were obviously never touched. Dust in those places wasn't light or recent; it was caked on, clearly representing years of buildup, not a few weeks in an empty house. You could still see clear outlines of where rugs had been on the laminate flooring, meaning they did not properly clean or even thoroughly mop the floors. No reasonable person would look at those results and call it a professional move-out cleaning. On top of that, the oven of the electric range--one of the major items that virtually every standard "move out clean" includes--was not touched at all. It was visibly dirty and clearly needed to be cleaned, yet they left it exactly as it was. This wasn't some small oversight; leaving the oven filthy is basic proof that they did not perform anything close to a thorough move-out cleaning, despite being paid specifically for that service. When these issues were raised with Chris, the owner, instead of taking responsibility and making things right, he hemmed and hawed and made excuses. He tried to blame what we were seeing on "six weeks of dust" piling up while the house sat empty. That explanation was insulting. Six weeks of dust does not create hardened, caked-on grime on baseboards and high surfaces, does not produce permanent-looking rug outlines on the floor, and certainly does not account for a dirty oven that was never cleaned. It was obvious this wasn't about time; it was about work that simply wasn't done. A reputable company, when confronted with clear evidence of a poor job, owns the mistake and fixes it. Instead, Aray of Services tried to explain it away and minimize the problems. Between the damaged furniture, the absolutely substandard "move out cleaning," the untouched oven, and the owner's refusal to take real responsibility, they demonstrated a serious lack of professionalism and integrity. If you're considering Aray of Services for moving or cleaning, especially for something as important as a move-out where the condition of the property actually matters, I strongly recommend you look elsewhere. They took the money, cut corners, left major tasks undone, and then tried to spin excuses rather than provide solutions. I would never hire them again and would not recommend them to anyone. Not worth the money!

    From the owner: We bring an array of sunshine that makes a smile last forever!read more

    Extra Space Storage - selfstorage - Updated May 2026

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