I have had a unit with them for a few months and the rate was good. But after a few months I…read morereceived a notification that my rent would go up nearly 100%. When I called I was told it was due to supply and demand but they were advertising the same type of unit I had for just slightly above my lower rate. Apparently, this is their business model. Get customers in with low rates and jack up the prices once they are moved in. This is predatory business practice and completely untrustworthy.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Moved to Tennessee and needed storage while we were looking for a home. Rented a 10x30 unit at a…read moregreat price. Things they did not tell me... 1) There is next to no security system. Our unit was broken into and completely trashed. Many items were stolen and broken. Barely an apology from anyone. $ other units were broken into that same day. One unit had 2 classic cars stolen from inside. Luckily I had paid an extra $15 a month for insurance or there would have been no recourse. 2) Unit is infested with roaches. As I was cleaning up my unit after the break in I could not believe the infestation. I had to take special precautions to not bring these pests to our new home. This place is awful!!!

Keith has been beyond helpful to us selected our unit and setting up our online account. There was…read morea power outage in Chattanooga and Keith went out of his way to call us when power was restored so we could come back to un load our car. We are so pleased with the exceptional service at the Publix Storage 5301 Hixon Pike, Chattanooga.

I rented a storage unit here around 2 years ago, or maybe longer, if memory serves me correctly…read more Everything has been decent, but I was *very* frustrated with the last rent increase which almost doubled the monthly rate. That is absolutely not right! However, my major issue is that, since maybe around the beginning of the year, the company has not kept someone in the office during the office hours posted on the door. I have gone numerous times to pay my bill, only to find it locked & no one in the office. I have learned to call before I go (though I have forgotten a time or 2), but the answering service has not been given correct info often times, as they expected someone to be at the office during certain times, but when I have gone, there's still almost always been no one there!!!! I have found signs posted, stating early closing times, or later opening times the next day. But even with that info, the people who service the number provided for info have rarely been notified about the changes!! I'm *absolutely* *fed* *up* with this sloppy, shoddy, poor & usually nonexistent service!!!!!! I understand there's been employee changes, sicknesses, lack of enough people to be in every office location. But they have no excuse for not having the actual everyday times posted at the office & if something happens to require different hours, giving *specific* opening & closing times. But more importantly, they HAVE to take 2 minutes to call the answering service & informing them of the true times there will be someone there! I am now needing to pay my bill with cash. Just this week, I have called 4 times, been there 3 days & still not found anyone in the office to pay! I absolutely will NOT pay a late fee, if I am unable to get my payment processed before the due date!!!! I Don't Know what is causing such few employees. But they need to get their act together. This is the poorest customer service experience I have EVER experienced anywhere!

From the owner: North Chattanooga is home to several communities and neighborhoods, including Alpine Heights,…read moreEastwood Acres, and Forestdale. Whether you are looking to declutter a closet or garage, clean up your company's filing cabinets, or hold your belongings during a move, Red Bank Climate Storage offers individuals and businesses with a convenient place to house your belongings. Red Bank Climate Storage can be found just off Dayton Boulevard, across from Lillie Mae's Place and next to the Dollar General. Our facility backs up to Stringers Branch. We are a short drive from several area businesses and restaurants, as well as Highway 27. We make it simple to drop things off or quickly get items from your storage unit and get back to your day.

My wife had to go in and pick up supplies for our move next week. The Gm was awful, Rude and…read moreDisrespectful to her. Also had no idea where anything was in the store, nor knew anything about the stock. When she walked in he proceeded to make jokes about my wife's name, and was very immature and childish. Then, gave her the WRONG stuff she paid for, and was very rude and ugly about making it right. Do better.

If you need s hitch, DO NOT go here. Try to jack up your price after you were already quoted…read more Unprofessional joke of an install... is one really supposed to run the power cord out your back door to plug into the camper??? No, one is not... 3 feet of wire just laying in back of van.... disgusting work.. then they decided I didn't need a brake module after ordering it, but price was not corrected.. conmen

This location was super convenient for us. The prices were so much cheaper than other storage…read moreplaces in the area. And I got the first month for a dollar when I reserved on my phone with the app. Access is super easy with the phone. I can also auto pay and put in a move out date with app. Did I mention I really like their app? LOL

The property manager Meghan was awesome! She went out of her way and beyond to help us and she was…read morevery professional. I feel very comfortable storing my belongings with Public Storage!

Rat infested storage units with increasing prices every few months. They painted the entire…read moreoutside of every building but have rats in every unit and do not care.

They are NOT climate controlled like they claim. They over charge because it isn't climate…read morecontrolled. Holes in the unit. But mine was located by the outside & there was an opening along the bottom wall to the outside. The rat poison box was outside my unit so they were eating the poison then coming into my unit to die. All of the walls there were that way. Poorly constructed buildings. The light never worked. Plus, the chain to pull for the light to come on inside my unit was not long enough. Had to get a taller person all to find out the light didn't even work. I lived too far to come check on mine. It had been 9 months and there were HUGE dead rats in mine. Ate through 1/4 of my stuff. I'm not happy. I just left after picking up all of my stuff out of there. The quality is clearly lacking. I paid $60/month on their smallest unit for this to happen! I originally began paying $30 or $35 and they raised the price after a few months or so. It is NOT worth it! Stay the heck away from this location at the very least.

Very polite, considerate and on the ball team. From the first time I called them to the packing,…read moreloading and delivery of our household goods we were pleased and impressed. This job required three 26' trucks and team of six. Highly recommend this company in the Chattanooga area.

COOKEVILLE/ CROSSVILLE is where they came from; this was not a crew from Chattanooga…read more I have never left a negative review due to believing ppl generally do the best they can & we all have bad days; however this is a warning if you care at all about your things. When I called for my estimate I repeated several times how heavy my things are; even mentioned that everyone who has ever moved me says it's the heaviest they've ever moved. So when my 2 men show up my size my heart sank, but I thought some of the strongest men I've known weren't very big; however these guys were also very young & clearly inexperienced. I decided I would just have to help & maybe this will prevent mishaps. For the 2 largest items I suggest they take out the drawers to decrease the weight; they told me they didn't need to; I mentioned everyone else has taken the drawers out; he said they didn't need to. They barely got the dresser out (wall is pictured) drawers are easily close to half the weight of this dresser. Eventually they became concerned about the weight of my buffet & called 2 more men changing my rate from $165 to $265, but ok if that's what we need to get there. Again I suggest removing the drawers on the buffets; but nope they know what they're doing. In the end a 6 foot Christmas Nutcracker was broken (no pics because they offered to dump it) my antique vanity, I'll say came apart because they told me how I can glue it back (smh) & broke the slab of TN marble that went on the vanity (pictured). While making the damage report they kept asking for the make & date..clearly no knowledge of how valuable antiques are & why they are valuable (impossible to replace) but according to them they're going to find me another piece of TN marble & the pulled apart bottom half was on me to repair (smh). In the end my buffet did not make up to my new place and they're solution to this was delivering it to anyone I could find OR they will SALE it for me and give me the $. Imagine something dear to you just pretty much being taken away, but what could I do. The buffet is what I used for my largest TV so I ask if we can get 1 of the tables we'd already put in my storage unit to set the TV on & they said yes. I didn't go to my storage unit to watch what they were doing, but when I went to put something in there later I see they have now put a very heavy chair partially on the only part of this antique vanity they haven't broken (top half) and the leg of this chair is running through my box spring (pics). I put the heavy chair in the storage unit myself due to wanting to make sure it didn't damage other items & damn if they didn't do it after all. So in the end I have all these damaged items & the bed they kept saying they we're going to put together for me to sleep on did not get put together; maybe this was due to my time running out, but overhearing the team lead telling them to slow down & quit being so fast made me think I was good on time. I was told I'd be compensated for the damage & the price over all was reduced a little. The guys were super nice until everything really went left; I'm not angry at them personally; in fact they would have to admit I was a very good sport saying repeatedly "I don't love anything that can't love me back". This crew were just clearly not the 4 men & a truck for this job.