I booked a stay in Arizona 4 months prior with Extra Holiday through Airbnb. 2 days before the trip, they messaged us to say they needed to change our room due to unforeseeable circumstances, aka they overbooked themselves. They wanted to downgrade us from two beds to a 1 bedroom suite that could only hold 2 people max... there were 4 of on the reservation so just couldn't work. We had to scramble to find a new stay and ended up spending $1000 more on the new booking. Will never book through Extra Stay again read more

Extra Holidays - Vacation Rental Agents Near Me - Orlando, Florida

Disappointed in Bonnet Creek -- Kids Overcharged, No Accountability Our stay at Bonnet Creek was not what we expected from a family-focused resort. Not only did we deal with multiple toilet issues in our room throughout the trip, but our kids were also grossly overcharged at the poolside hair braiding stand. They were hit with almost 50% in hidden gratuity and fees -- none of which were disclosed until after payment was processed. We reached out expecting the resort to care, especially since this vendor targets children and families. Unfortunately, Wyndham Bonnet Creek showed no concern or accountability. It's unacceptable for a kid-friendly resort to turn a blind eye when children are being misled and overcharged right on property. We spoke with other families who had nearly identical experiences. Bonnet Creek either needs to vet their vendors more carefully or take some responsibility for how their guests are treated. read more

DO NOT EVER BOOK WITH THIS COMPANY. IF YOU READ THE OTHER REVIEWS, MY REVIEW IS similar.We booked with Expedia to a Wyndham property own by World Mark in Colorado. We booked and paid 2 months ahead and the morning we were to leave we got a call from extra holiday telling us the owner of the time share wants to stay in the property and we couldn't stay there. They then told us we could stay in a Holiday Inn with was such a,down grade . I said no that won't work and we were move to a different property that was much older. This is criminal. Don't let this happen to you, DONT EVER BOOK WITH EXTRA HOLIDAY. BUNCH OF CROOKS.... read more

This business/booking platform is AWFUL and unreliable. Do not trust them. I booked a few rooms at a resort through EH for my family in Las Vegas. I booked our flights, rental car, and everything else that accompanies a vacation. I received a bland email from the company yesterday stating that the resort had inventory issues and our reservation was cancelled. I have NEVER had this happen with Hilton, Marriott, etc. I called the customer service number and honestly wish I hadn't, because the lack of customer service was even more upsetting. The rep told me "sorry, it looks like the resort did a mass cancellation." No real apology, no help, and no emotion. Most of all, there was no offer to help us rebook something. I ended up finding a similar resort and they could have easily helped me with this. They just literally didn't care. Please read Yelp and Google reviews for Extra Holidays before you do business with them - listen to the other customers and BE CAREFUL! read more

This place canceled my hotel and did not tell me. The alternative offered was two hours away. It left my family stranded at the last minute. Terrible. Do not book with them or places they book through (Airbnb). Airbnb should not allow them to list. read more

I booked (2) two bedroom suites for 4 days through Extra Holidays for my birthday in Vegas from 8/28-9/1. With all the issues I had beginning with check in, which shouldn't take more than I dont know..20 mins to check in? It took me an hour. All while myself and my guests were being bombarded and harassed about going to a presentation. I had read reviews about them trying to get you to go to a timeshare presentation so I was prepared ahead of time to tell them no. We were offered a 7 day vacation or each person who went could get $125 gift card. I tried to make it very clear to the guy that we were not interested and needed to go because I had cake/refrigerated items in the car and we needed to get ready because we had a party bus picking us up at 8:30pm. He completely disregarded what I said and kept harassing us about it. To get him to leave us alone and stop my boyfriend just signed the paper saying we were going to go. Which now seeing that Club Wyndham is currently in a lawsuit because of their high pressure tactics to sell time shares doesnt surprise me. I mean the guy even had a shirt that said "tiger team" on the sleeve. That is what they are trying to do, pounce on their "prey". So be careful. Then while trying to settle in and get ready running into issues with one room (989) which led to having to have my guests move rooms because of a broken AC and a septic issue, and then that room (689) ALSO having issues with the AC two days in a row. Beware of staying at Tower 3. The elevators also do not seem safe and up to code, they would just close while your arm was in the door trying to keep it open. It literally knocked a drink out of my boyfriends hand. So its like you better move your arm because its closing regardless. I even took a picture of a dried loogie in the corner of the elevator. I mean at least that is what I hoped it was I get its Vegas but cmon. Getting a massage at the onsite spa and the masseur getting my hair caught in the massage bed latch. Very awkward and uncomfortable. Extra Holidays offered (2) $30 food and beverage credits, but the marketplace and the bar telling us we couldn't use the credit. I mean if certain items or places do not count maybe it should be more specific? I mean it was literally issue after issue. When we complained to the onsite management team they wanted to offer $150 gift card. Yet to go to a presentation I could get $125 easily. I paid almost $2700 to have a good birthday in Vegas with my guests so that offer felt like a slap in the face. So I declined the offer and when I tried to get help from corporate Club Wyndham they said since I am not an owner they could not help me. Well when I talked to Extra Holidays they gave me a run around trying to say I needed to contact Club Wyndham. I had to explain that since I booked through Extra Holidays Club Wyndham could not help me. Took a few days but Extra Holidays finally offered 10% credit for one room which was $132 or a 2 night stay at another Club Wyndham property. After all the issues I had they think I would want to stay at another Club Wyndham property? No thank you. Then offering less than what the onsite management team offered? WHAT. When I declined the offer, and offered a solution of even 10% off my whole stay I am now being ignored. The fact that those options is all Extra Holidays is willing to offer to try to make it right is UNACCEPTABLE. Overall beware of Club Wyndham and Extra Holidays!! Worst experience ever. read more

This company and wyndham are on the never again list. Horrible practices, a scam on the day of arrival. I'd say shame on them, but they clearly don't have any. Save your money and don't let them ruin your vacation. read more

Booked three nights at the Worldmark Victoria through Extra Holidays, six months in advance. The afternoon before we arrived, they cancelled our booking, alerting us with nothing more than an email. Said they "oversold" the resort, like it was a perfectly normal thing to do. For our 2-bedroom waterfront suite with full kitchen, washer/dryer, outdoor pool, and complimentary parking, they instead offered two totally inadequate "relocation" options at other hotels in the area, one the Best Western. Or I could get a full refund, they said, and book somewhere else on my own--as if I could find another hotel in downtown Victoria for a weekend in August, the day before arriving, for less than a mint. Having flown into Canada with my family for this trip, we were left with little choice but to accept the room they offered us: two queen beds in a single room, not on the waterfront, no kitchen, and paid parking. Complete bait-and-switch, absolute scam. They could have at least offered a partial refund, but did not. (At least they reimbursed my parking fees at the new hotel.) Should have known better than to book with a timeshare company, who already have some of the most questionable ethics (if any at all). read more

I had stayed at Club Wyndham Bonnet Creek in the past, and I was hoping to book there again. I called Extra Holidays to book myself, and unfortunately, Bonnet Creek was booked for the dates I needed. Luckily, I had the pleasure of speaking with Carol, who was so wonderful in helping me book my stay at their sister resort, Star Island. Carol was extremely friendly and I loved that she was only looking to find solutions for me. I will definitely book through Extra Holidays/Wyndham in the future. Thank you Carol! read more

I don't recommend to make reservations at this website, I had a terrible experience with my reservation and cancellation process, I have the emails with confirmation numbers and the person assisting me named Alina said neither my name or the confirmation number appears in the system, I gave her details of the credit card transaction with the amount charged and she didn't help, now I'm in the dispute process, thankfully I have all documents that prove my case. read more

HORRIBLE! DO NOT EVER BOOK THROUGH EXTRA HOLIDAYS. They will cancel you reservation and provide sub par cheap alternatives and not clearly explain your options. They are very shady! Very bad customer service did not even try to help us. We were stranded in Long Beach Wa with no other alternatives. read more

Booked through Air BnB for a 2 bedroom condo for our trip to Disney. As we were boarding the plan to travel to FL on check in day we got a notification that our room wasn't available, only options were 1 bedrooms (wouldn't work for our group of 6). we had already paid in full for this. luckily Air BnB was awesome and helped me find a new place and gave me extra $ for the poor experience with one of their Hosts (extra holidays). We ended up at a great place and it all worked out but this was an unfortunate way to start a vacation. I feel that if a reservation is paid in full and for some reason it cannot be accommodated the day of check in, they really need to upgrade and give the customer a place similar. read more

LET US OUT OF OUR TIMESHARE! We do not want in this anymore. My lawyers can't get through to you, I can't even get anyone to correspond with us. Take all the money we've given you already, and let us go. Please remove this weight from our lives. Everyone stay away! You sign the contract, and they have you for life! Don't be stupid like we were. read more

I purchased this Vacation getaway for $199.00 and was not able to use it within the months they allotted me. Now as I am trying to get a date Im being asked for another $100.00. Really? So, they have my 199 and want more money for me to be able to use this..This is ridiculous and unheard of. I'm a senior citizen living on a fixed low income and they had the nerve to ask me for more money. So, I guess i have to consider this a loss of my money. Don't do it!! The people on the end of the phone line are not workable unless you pay them more money.. Really?? read more

Norberto told us that we had 2 years to use 300,000 points and if we did not use we would get our money back. Now I noticed that the contract was never sign by Norberto and when we called Wyndham customer service they said he did sign but some how we never received a copy of that agreement which is 17 pages than the 2 page we have. Please look at you agreement carefully and if you are in the same boat please overwhelming the FTC, BBB and Florida attorney general with your complain so we can have them look into Wyndham fraudulent practice in getting people to sign up base on false promises. Just Google Club Wyndham and your will see all the horrible stories about timeshare and Discovery membership. read more

We've been clients of Wyndham since 2014, and since then we have been experiencing problems related to the timeshare that we have purchased. Every time that we stay at a Wyndham resort, we are harassed to attend an update/workshop meeting. These meetings are always promised to last 60-90 minutes but end up being a 3-4 hours long sales pitch. The moment we arrive at these meetings, we are "attacked" by very aggressive sales reps; who not only pressure us into purchasing more points, but they also humiliate us for being smart enough to say "no". In 2016, we thought that our problems with our timeshare would be resolved when Wyndham's sales representatives assured us that we could have everything we wanted for our vacations if we upgraded and purchased more points. Sadly, we soon found out that everything that the sales representatives assured and promised us was not true at all. We expended a large amount of money in hopes to finally have the timeshare that we were promised, and nothing changed or became any better. Since 2017, we have been requesting the cancellation of our contract from Wyndham. We have sent Wyndham Resorts Corporate Headquarters 12 letters about our complaints with our timeshare so far. To this date, nothing has been done regarding our case or our complaints that we have filed. We have corresponded with multiple different "Case Specialists" at Wyndham who have all refused to help us. They only sent us multiple denial responses that have included these "reasons" for their denial to our cancellation requests: they claim that we don't have any proof of their representative's lies, that we have requested cancellation past their "5 day rescission period" (which we were never informed of when we bought the timeshare; not to mention, 5 days is NOT enough time to realize that you were scammed), and that our complaints could be based on "misunderstandings" (which we think is a polite way to call us "LIARS"). If we were lying, then we would be the only customers with these kinds of problems. Except, we recently found out on the internet that these aggressive sales tactics are considered the normal environment in Wyndham's update/workshops meetings. We wish we would have known or been warned about them before coming in contact with this company. With this review, we want to be heard by all possible/future customers of Wyndham Resorts. We hope that this review will help prevent other innocent people from making the same mistake that we did. Please be careful if you come in contact with this company or their employees. They have no morals or souls to speak of and will trick you into making a huge mistake that will put you and your family in a very bad situation. We have had enough. Knowing that the scandals this company performs are not illegal is very unsettling to us. We have been lied to, misrepresented, insulted, ignored, and all of our complaints and requests have been disregarded. We will continue to fight for the cancellation of our contract until Wyndham finally grants it. read more

ON vaca in Myrtle Beach SC, went to a timeshare talk 2/28/19. signed up for a timeshare with Wyndham and gave them $5,894.00 deposit. Got home to NY on 3/6/19 wed 10pm. 3/7/19 transfrd monies from online bank to other bank. 3/8/19 fri went to another bank and closed out our cd-had to pay $300 early withdrawal penalty. 3/9/19 sat-went to book a vaca with Wyndham and found out they lied to us in many ways. we IMMEDIATELY fax'd a letter stating we want to cancel AND mailed certified letter same day. We didn't sent them any add'l monies at this point. But they have our $5,894.00 deposit. We were NEVER told we only had 5 working days to cancel this contract and of course the info they gave us re:booking timeshares,,etc--wasn't true. We have contacted Wyndham in Las Vegas and were told--too bad--this was a signed contract. This is a huge financial commitment for us retired people, which we were so excited in doing when we signed up on 2/28/19, the places we would see, memories with family, etc. So we were willing to pay them $30,000 PLUS monthly fees of $113.00 for ownership UNTIL we found out they lied to us-were very deceptive with their answers. Shame on them. DO NOT buy timeshare from them--NO MATTER WHAT THEY OFFER. Walk away! read more