I bought a copper roof mailbox from Exterior Structures about 7 months ago at the Wayne County Fair and the cooper is completely tarnished and corroded. The mailbox cost me $98 (just for the box, not the post), so it wasn't cheap. When I bought the mailbox the owner Brian said that this is a high quality product and would last me years and years because they are "quality built". He failed to mention that it would look disgusting after only 7 months. Everybody knows that copper tarnishes, but I tried using a cleaner on it and nothing will work. It is so corroded that it is turning green. When I called to ask if I could replace it with a wooden mailbox, they just said "no." I was so in awe with what I just heard...absolutely no help or customer service whatsoever. The least I was looking for was a simple word of advice on how to clean it, but I didn't even get that. I actually had to talk to the owner's wife Shannon because Brian (the owner) is not man enough to talk to a disgruntled customer, so he has to make is poor wife do it. I will NEVER go to the place again and I will make sure that everyone knows about this place and their awful customer service. This business isn't even worth giving it (1) star.
To Brian: If you get to read this, please do your business a favor and learn how to better improve your customer service skills. What was the worst thing that would've happened...you would lose $98? Instead, you are going to lose a lot more customers and $$$. read more