I recently made a purchase with this company. While the floral arrangement was just okay, the service was very disappointing, reducing the experience as over priced for received product. Not only did David have several excuses as to why he was unable to deliver my order the first attempt, he flat out stated it was our fault (our=the recipient (birthday girl) + the out of town purchaser (me)) he couldn't do his job. Like wtf, David?
Per David's words, he personally attempted to make the delivery but decided to simply leave when no one answered his "knock." Bc I was certain she was home, I asked why he didn't call me. David stated: "I didn't have enough time to call you. I'm calling now that I have time," which was 3 hours later. Here's the kicker, she was home the ENTIRE time. I'm not confident that David actually tried to deliver the flowers. In my experience, if no one answers, you call. That didn't happen here.
David's professionalism was less than desirable. Upon delivery attempt #2, David had the audacity to tell the birthday girl that she should've answered the door more timely the first time. That was unacceptable, thus this review. David was not very nice to the birthday girl and that's NOT cool.
As a member of the LGBTQ+ community and one who is unfamiliar with the area, I selected this shop based on that advertisement of our community. However, David made this experience quite unpleasant. Should you decide to employ this company, which I would discourage based on my experience, you must accept that David is not the one to accept fault for his own failures and he's also not the one to turn business away, even when his company can't handle it. He is most definitely the one to politely take your money and also be rude to you and the recipient after your credit card has been charged.
In retrospect, upon placing my order David made a comment in regards to having a busy ahead of them day (I order the day before delivery). I thought "great! Good business to order from if others are using them too!" But I clearly misunderstood. That comment was a warning and a red flag that indicated the bad service that was to come.
Should you decide to try them, ask if they are busy. If so, DO NOT use them. Or at least accept that the service may be horrible.
I would've preferred and respected some honesty, which seemed to be David and this company couldn't handle the pressure they were under.
I won't be using this company again for the reasons listed. read more