On 3/22/21 I arranged urgent wheelchair transportation for my mother for a stat MRI of her brain to rule out a stroke. Patrick was initially very accommodating on short notice and informed me he would make the pickup 1 hour before the appointment. He never showed. After several calls, he finally said the company that he contracts with didn't have a vehicle available to pick to my mother up. This was 10 minutes before the appointment. He knew this was a stat MRI and then offered to make the trip the following day, which was not feasible. I had to pay the fee up front, $160.00, which was done by him sending me an invoice by e-mail and me paying it by credit card through his online payment system. I asked for an immediate refund and he said he would make same. To date, 4/9/21, and despite numerous e-mails and phone calls, which now go unanswered and unreturned, the refund has not been made. We are in the process of disputing the charge with the credit card company and have filed a BBB complaint. read more
