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    Express Insurance

    5.0 (2 reviews)
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    8 years ago

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    5 years ago

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    Riffenburg Insurance Services - Managers of my Medicare plans

    Riffenburg Insurance Services

    (1 review)

    When I first turned 65 years old ( a short time ago: LOL ) I became eligible for Medicare. I admit…read moreI was confused and had been bombarded with offers from over a hundred or more companies trying to persuade me to sign up with them. I had received these offers by phone and by mail. It was non stop and aggravating. They still do it at open enrollment time each year! I decided to make my own decision about getting the help I needed from a professional in my area. As I began my Google search the Riffenburg Insurance co popped up. I liked what they said and gave them a call. Also made an appointment to meet with Mr. Riffenburg! He spent over an hour explaining the ins and outs of Medicare. He helped me make what I still believe is that best solution for me. I'm thankful to Mr.Riffenburg and his kind and helpful staff! Very professional and knowledgeable! He kept me from making a big mistake! I will continue to recommend the Riffenburg insurance group highly! Thank You for helping seniors with the maze of Medicare options!

    From the owner: Riffenburg Insurance Services, LLC is a local office specializing in Group Health Benefits,…read moreIndividual Health Insurance, Voluntary Benefits, and Retirement Planning. In addition to Major Medical we offer Disability Insurance, Dental and Vision Insurance, and Supplemental Insurance such as Cancer or Accident policies. We also handle Medicare Supplements, Medicare Prescription Drug Plans, and Medicare Advantage Plans. Riffenburg Insurance Services has been in the insurance business for 30 years. We take pride in the relationships that we have built in the community and throughout the Upstate.

    Joan Heintz - State Farm Insurance Agent - State Farm Agent

    Joan Heintz - State Farm Insurance Agent

    (3 reviews)

    Joan and her team at State Farm are the best! Tremendous customer service and always willing to go…read moreabove and beyond to address my insurance needs. Customer for life!

    I have been a customer with State Farm for about 4 months. When I initially signed the policy in…read morethe office with Libby she was great. I get paid twice a month(10th & 25) so I have all my bills coming out of my large check on the 10th. Libby contacted me monthly and made sure everything was good and was always trying to offer other services. So on this month I was charged twice and the payment wasn't due until the next month. It auto drafted out of my account leaving a zero balance. Libby changed companies and is no longer there and I went it to see what the situation was. I dealt with Haven and she attempted to help and called her manager in and (manager)she was very nonchalant and unsympathetic. I don't know if it was above her skill-set to return my funds or she wasn't in my shoes and didn't really care. She began to tell me the last person this happened to(week prior) didn't get their money returned either. My reply was "I'm not that person and I'm a great paying customer." She asked Haven if I had signed the Auto draft document to cover the company's butt. It's evident they don't go to bat for their customers. I was told they would follow up with billing. As a result my bank account was empty from this happening. I had a dental appointment that morning(missed and incured $50 fee for no show), phone was cut off due to this($30 late fee) and my gym membership tried to auto draft($30). Every call I had to initiate because they didn't find it important. I received a call back this morning telling me they are not returning funds due to company policy. Being a former Combat Army Ranger Veteran I think I was done wrong and I'm not satisfied with the service. I hope this review helps someone. This experience may not be indicative to State Farm, May only be this local office. Let's see how quickly they respond to this review. They need Libby back cause customer service has left the building...

    Express Insurance - homeinsurance - Updated May 2026

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