PLEASE STAY AWAY FROM FIRST RENT A CAR!! LOOK AT ALL REVIEWS!!!!…read moreMy girlfriend and I went to Ibiza for Summer Vacation, and we stayed in a nice hotel for 2 days, the hotel concierge recommended renting a car since there is a lot to see in Ibiza, she recommended us to rent a car from FIRST RENT A CAR, they have an office in ESCANAR which was fairly close to the hotel where we stayed. The person who helped us was really nice and helpful, we took the car in the first day, went to calla Calabasa​ and after spending a good amount of time there we decided to leave, went back to the car it would not start. Contacted the office for help first time and they said we are busy, call back later, contacted the office again for the ​help and gave someone the location where we were stranded at, they said it would take an hour to come help us get the car to start, an hour passed by and nobody arrived, overall I had to contact the office for rescue more than​ 5 times, after 7 hours of waiting and multiple calls, someone finally arrived, the day was gone, we did not enjoy the island as much as we wanted to. We drove to the rental office and exchanged cars, they were ok with it, we were done with rental term and returned the car to them at the airport, everything is smooth from there. We came back home and a few days passed an no refund of the security deposit was returned to us (300 Euros), contacted them again and they said we will refund it, a few more days went by and nothing, contacted my bank to dispute the refund, FIRST RENT A CAR rejected the refund because they said the car keys had water damage, how much can a simple rental car keys cost? The owner was so rude over the phone every time I contacted him, always saying, "call back later, we are very busy now" and just shuts the phone on you. Not only they did not want to refund my security deposit of 300 EUROS they sent pictures to my bank saying that the key was damaged from water. PLEASE WHATEVER YOU DO, SAVE YOURSELF THE HEADACHE, PAY THE EXTRA 20-30 EUROS AT THE AIRPORT FROM A KNOWN CAR RENTAL AGENCY, "FIRST RENT A CAR WILL DO WHATEVER TO RIP YOU OFF AND NOT GIVE YOU BACK YOUR REFUND"!!!!

If you don't pay for their ridiculously expensive insurance, expect a large bill a month or so from…read morethe time you return your car!

Ibiza is a small island and very easy to get around via scooter. I was visiting for 5 days and had…read moretons of places in mind I wanted to visit on my own time. I began searching for scooter rentals and wanted to find one that was legit. Sadly, I didn't find much options Yelp searching since it's not as popular there yet (but I will change that! Haha). A quick google search landed me to Cooltra on Trip Advisor. I read all the great reviews and decided to try them out. It turned out one of their locations was 2 blocks from where I was staying. Located on the corner of one of the main streets, you can't miss them. Tons of clean, new white scooters in front. They also do vehicle rentals too from what they told me but I didn't get much info on that. Service was friendly and professional . The person helping me spoke decent English . I wanted to go with the larger more powerful scooter (I think 400 cc) since I been riding dirtbikes my whole life, but you need a motorcycle license to rent those. I went with the 125cc. They gave me a brand new scooter with 3 miles on it! They have all size helmets that are clean. Pricing was ok. I didn't fill I was getting ripped off. **You must provide them with your driver's license , passport and credit card.** don't forget to bring your passport since I did the first time and had to go back to my place and get it. A security deposit will be held on your card until you return it. Also, full coverage insurance is available which covers EVERYTHING AND ANYTHING on the scooter which I elected to get just in case haha. After doing quick paperwork , a walk around the scooter for any prior defects or damages , he gave me the keys and away I went . The scooter was easy to drive and plenty powerful to cruise all over the island. I would cruise the highway at 100 kmh (60mph) with ease . Didn't fill wobbly or anything . Nice locking compartment under the seat to stow your small bag and helmet when not in use. Renting a scooter is a must since it is WAY easier to park and easy to access certain beaches . Very easy to drive in Ibiza not crazy or anything . I filled up on gas from completely empty to full for around 6 euros . I would get around by putting my headphones on and setting my gps on my phone before riding . I'd put my phone in my pocket , turn on the music and listen to the gps give me turn by turn directions to places I wanted to go. Drop off was easy. They checked the scooter for any new damages, refunded my security deposit onto my card and I was done. Just make sure to return to scooter with the same gas as when you got it. If you're in Ibiza and want to rent a scooter , come here. Fast and easy.

We will never book with Cooltra again. The employees show no sympathy and we just lost €130 by…read morebooking with them. I wouldn't recommend it to anyone.