The BEST scooter rental on the island! Amazing customer service...Dani and Tomás are extremely warm…read moreand friendly, very interested in making your stay on the island fun and accessible. They operate on a business model of mutual respect and trust. You are not just a customer when you arrive, you are a new friend. I referred many new friends I met while on the island to them, and they were just as happy as I was. I can't speak highly enough of the way they do business. You can't go wrong using them for your scooter rental needs while on the island! Reese D., Los Angeles, CA

I visited Loco Wheels earlier this week with a large group of family members while Palma was one of…read morethe ports on our cruise. Most had made online reservations. I had not. Two men were assisting customers. One, an older male (approx. 50s), handled our group. He confirmed everyone's reservations and then asked who had not booked online. I stated I had not, and he said it was not a problem and requested my driver's license, passport, and payment method. I informed him I did not carry my passport. A family member riding as a passenger volunteered to provide their ID. He accepted this option, and I paid for the rental with my credit card. My parents, both in their 60s, were also part of our group. After a brief tutorial outside by the second gentleman, my father determined the moped was unsafe for him and my mother. He explained his concerns to the original staff member, who was walking in at the time. The staff member waved his hand and said, "well, we're done. Goodbye." My father remained standing, and my mother guided him outside. I stepped in to ask about a refund for my parents due to the safety concern. The staff member became defensive and attempted to justify the decision, suggesting my parents were in the wrong for prioritizing safety. I asked where in the provided paperwork the refund policy was listed. After some back and forth, he said they do not issue refunds but would "make an exception" and offer my mother $20. I advised her to decline, restating that this was a safety concern. He again offered $20 in cash. I informed him I would assist her with a chargeback upon our return to the U.S. I proceeded with the tutorial, took the moped for two short spins to get a feel for the controls, as I had not ridden one in years. Within two minutes, the same staff member approached the group and asked loudly if someone else could drive my moped because I "wasn't getting it." Before anyone could respond, he began verbally explaining the controls while demonstrating with his hands. As a visual learner, I watched his hand movements. He told me to look at him while he spoke, stating I was being rude. I explained I needed to watch his hands. He acknowledged and continued. Before departure, I heard my father say they would not return to the ship and would walk the city instead. I decided to stay with them. I walked back inside and informed the same staff member. He again stated there were no refunds and referred me to their website. I reminded him I had not made a reservation and had never seen the website. He stated he would no longer speak with me, as the reservation was not in my name. I pointed out the person who reserved was outside and could request the refund. He told me to leave the store. I asked for proof that I had returned the moped, which he refused to provide. He came from behind the counter, walked within inches of my face, and told me to leave. I asked him to step back and informed him that if he continued to act aggressively, I would defend myself and that his cameras would serve as proof if the police arrived. As I turned to leave, I repeated my request for proof, and he again stated he "doesn't give that." I told him I would initiate a chargeback and let our banks determine the outcome. He accused me of "threatening him" for stating that. His behavior during the interaction included comments about the rental being a "favor" since someone else had provided their ID on my behalf. I clarified that this was his decision at the time and no one asked for a favor. If that arrangement was not acceptable, he could have declined it up front. Afterward, when the rest of my family returned the scooters, the same staff member made comments about me to them. One of them had to ask him to stop, as I was not present to respond. He also asked my brother-in-law to "please tell him not to leave a bad review." Based on other reviews its possible this gentleman was having a bad day. Its clear he thought over our interaction for him to have asked my brother in law to ask me not to leave a review.

PLEASE STAY AWAY FROM FIRST RENT A CAR!! LOOK AT ALL REVIEWS!!!!…read moreMy girlfriend and I went to Ibiza for Summer Vacation, and we stayed in a nice hotel for 2 days, the hotel concierge recommended renting a car since there is a lot to see in Ibiza, she recommended us to rent a car from FIRST RENT A CAR, they have an office in ESCANAR which was fairly close to the hotel where we stayed. The person who helped us was really nice and helpful, we took the car in the first day, went to calla Calabasa​ and after spending a good amount of time there we decided to leave, went back to the car it would not start. Contacted the office for help first time and they said we are busy, call back later, contacted the office again for the ​help and gave someone the location where we were stranded at, they said it would take an hour to come help us get the car to start, an hour passed by and nobody arrived, overall I had to contact the office for rescue more than​ 5 times, after 7 hours of waiting and multiple calls, someone finally arrived, the day was gone, we did not enjoy the island as much as we wanted to. We drove to the rental office and exchanged cars, they were ok with it, we were done with rental term and returned the car to them at the airport, everything is smooth from there. We came back home and a few days passed an no refund of the security deposit was returned to us (300 Euros), contacted them again and they said we will refund it, a few more days went by and nothing, contacted my bank to dispute the refund, FIRST RENT A CAR rejected the refund because they said the car keys had water damage, how much can a simple rental car keys cost? The owner was so rude over the phone every time I contacted him, always saying, "call back later, we are very busy now" and just shuts the phone on you. Not only they did not want to refund my security deposit of 300 EUROS they sent pictures to my bank saying that the key was damaged from water. PLEASE WHATEVER YOU DO, SAVE YOURSELF THE HEADACHE, PAY THE EXTRA 20-30 EUROS AT THE AIRPORT FROM A KNOWN CAR RENTAL AGENCY, "FIRST RENT A CAR WILL DO WHATEVER TO RIP YOU OFF AND NOT GIVE YOU BACK YOUR REFUND"!!!!

If you don't pay for their ridiculously expensive insurance, expect a large bill a month or so from…read morethe time you return your car!