Great customer service! The clasp on my gold bracelet kept releasing, resulting in my bracelet…read morefalling off my wrist. This is stressful as I do not want to loose it. I went into Natalia Jewellers to see what can be done. Rather than try to sell me a new clasp he showed me that it just needed a bit of an adjustment, which he did on the spot and at no charge. He said the clasp spring is strong and this should fix the issue. He said that if I was worried or it loosened again, he could build up the gold on the attachment ring for a fraction of the cost it would be to replace the clasp. I love the integrity and care that he showed me. I will not hesitate to look at purchasing jewelry and taking in items for repair from Natalia Jewellers in the future. Totally recommend!

very friendly ,family owned business I had my Engagement…read morering custom made it was a pleasant experience I love my ring

SO glad I found this shop. Andy is a master watch repairer as evidenced by the many years and many…read morewatches he's worked on. He has a huge inventory of watch parts in stock and was able to put a new movement in my 25 year old vintage Seiko Pulsar quartz watch in just 2 days! In addition to being a master craftsman, he's kind, and his price was reasonable. He also gave me a new battery and sized my watch bracelet at no additional charge. I'm very happy with this service. I can't recommend his store more highly for watch repair!

I want to recommend and thank the fine people at White Rock Jewelers for the courteous hospitality…read moreand exceptional service! Last summer a kind gentleman which I recently learned was the jewelers son helped me out changing my watch bracelet. I enquired about watch cleaning at that time as my watch had been losing time, minutes over a few days. As payment for him changing the bracelet and replacing a worn pin he simply requested that if I ever choose to get the cleaning done that I consider them to do it. 9 months later I returned with my vintage 1967 Doxa Sub 300 Divers watch for said cleaning. All I can say is WOW!! I have what feels like a brand new watch! The watch mechanism was thoroughly cleaned and serviced. It's been over a week and I haven't lost any time! I went 24 hours without wearing it and it was still ticking. The expertise is greatly appreciated for a watch of this vintage. She's seen a lot and is extremely special to me! Thank You so very much!

I can't thank Kimberley Jewellers enough for the most oustanding customer care, above and beyond my…read moreexpectations. My mom is in a care facility. Her rings were getting so tight that they were causing extreme pain and swelling. My only option at the time was to take her to emergency and have them cut off. This would have been an extremely traumatizing and scary experience for my mom who has Alzheimers and whose mobility is impaired. My other option was to find a jeweller who had a ring cutter and somehow figure out how to get my mom to the jeweller to have her rings removed. The first place I contacted was Kimberley Jewellers. I didn't have any expectations at the time, I was just looking for some guidance on who I could contact to help me out so I could avoid taking my mom to emergency. They couldn't have been more understanding! Gay made a special trip to my mom's care facility (on her extremely limited time) within a few hours, ring cutter in hand, and removed my mom's rings. My mom was comfortable and comforted by Gay's presence, and gentle approach, the whole time. The smile on my mom's face from the relief of pain was worth a thousand words. Although my mom could not communicate to Gay how much she was grateful, it was evident by the smile on her face. When I asked Gay to compensate her for her house call, she refused! This is what I call unconditional customer care! Thank you again Kimberley Jewellers!!

I have always got my jewellery repairs, custom jewellery & watch batteries & repairs done by Jose …read more They do an excellent high quality job , in very good time ! I had my sons Cartier watch repair done within two days before he was travelling .They also have a very intersting range of unique jewellery to buy gifts .The staff are very professional with extensive jewellery experience to give you the best advice & guidance . I highly recommend them to anyone for their jewellery purchases & repairs !

Great friendly service and their ready to make the customer 100% satisfied…read more They have been in business for a long time and a trusted jeweler. Would not hesitate to recommend them.

best i have ever met , honest , creative , and FAIR ! have not and would not purchase anywhere else…read more. if he doesn't have it , he will create it to your wishes . sincerely , ed norris

Smug and ignorant, and not so called good value therefore in establishing a relationship to custom…read moremake a ring. Also prices were not reasonable as l went to several jewellers lcontacted for comparable pricing for a ring budget of twenty five thousand dollars. CAD

My wife and I found the store in Semiahmoo Mall to have excellent customer service and knowledge…read more The pricing was fair and selection of items was good. The experience was 100% enjoyable. My wife and I will certainly check here the next time we want any jewellery items.

I called this morning to ask about having the battery replaced in my Guess Waterman. The employee…read moresaid it would be 15$ so I dropped off my watch for the 15 minute job. I cam back and the employee said they were having trouble getting the snap back on again and that the owner would be coming in and they'd have it done in an hour. When I picked up my watch I noticed scratches on the back cover that had not been there prior to the battery replacement. The employee said, "that's going to happen." I responded, "I guess I wish I would have been told that beforehand." The employee went in the back to talk to the owner, came out and said they would wave the cost but that, "that's going to happen." I don't have a watch collection or more time to think about this than what it takes to write this down, but I'm pretty sure that decent watch manufacturers don't design watch backs that are meant to be scratched from opening. If it was commonplace then why would they wave the cost?

Love love love this store! The service is exceptionally friendly and the merchandise is so very…read morewell thought out. They are the also the only store that carries the AMAZING Reisenthel carry bags which have been a daily work day ( and weekend) necessity for myself and my teaching friends. It is also so much fun to wander the store and pick up unique and affordable hostess gifts that I stash away for those last minute invites. It is so refreshing to go into a store such as this, as they are quickly disappearing, and just enjoy the way things are so thoughtfully displayed and its overall feel is just delightful. I travel from Tsawwassen and it is worth the drive every time.

I love this store it has all the cutest little accessories for your home. Whenever I have time I…read morepop in here to grab some things to make my home a home. Always such sweet staff.

they lost my scrap gold for half a year or so.. 4 times i went in the older woman (frosted 70's…read morehair) was so rude to myself and my mother and argued with me about my gold until I produced a receipt. still rude (i was going to have them make a ring) i asked her to fix my antique sterling bracelet. she said, "that's mexican. ​they've been coating stainless steel with silver. that's not real." i took my gold and services to another jewelers on Iowa(much better) where they gave me 10x the amount on my scrap gold ghan birth wicks was going to give.they are rip offs my family had been going there for 20 plus years. u can only assume they were ripping them off all along scams. btw, my antique Mexican taco silver bracelet was indeed real sterling. that lady at borthwicks was just a bitch, turns out

I brought in my engagement ring (purchased elsewhere) because I thought it needed to be resized and…read morethe prongs tightened--my center stone felt a little loose. The wonderful ladies working there took the time to explain why my ring actually felt too big, and it turned out I didn't need a resize after all! They offered an alternative adjustment I didn't even know was possible, suggested more cost-effective options, and even tightened my prongs at no extra charge. My ring was ready within just a couple of business days and looked absolutely gorgeous when I picked it up. The staff was so warm, friendly, and genuinely made me feel comfortable and cared for. I'll definitely be coming back to them for all my future jewelry needs--wedding bands, gifts, repairs, and more. Highly recommend!