I went into this. Place once and I'll never go back. The guy & girl are very rude. I took. Some gold chain's and the guy said they are not gold and tossed. Them my way. !! Well i thought this place is full of blah. blah. So i went to another place. Very polite staff. Anyway. It was gold. Real gold. !!!!!!!! So to me they. Lied I'll never go there again read more

PART 1/2 I went into this pawn shop around 3 weeks ago. There were 2 people working, a very polite, well spoken, A+ Customer service guy. He was a thin Hispanic man. Very polite engaged in small talk, made me feel VERY welcoming(though a side note he looked miserable until I walked in which shows alot about his Customer service skill. Which he might be having a horrible day but when i showed up he changed his attitude to make me feel welcomed which is a good skill to have when you work somehwere like that), and just seemed like he genuinely wanted to help. Then, there was a middle aged, heavy set, bald, white man, who was very unprofessional (in more ways than just my experience and I'll explain that after), like he'd rather be anywhere but there, just sat on his phone the whole time, when his coworker asked for help he acted like a teenage girl by rolling his eyes. Like he was inconvieced by having to do something while he sat down at work, had no personality, and just came off like he didn't care.(he's probably related to or is the owner and knows they won't do anything or nothing can happen to him) So I came in and initially I was talking to the worker who was professional. Like I said engaged in small talk, asking how my day was, just being very welcoming. The item I had brought in was a power tool kit, that was originally $650 retail. Now I'm not stupid and know im not gonna get close to retail. I understand that. So talking to the first employee and he was checking the stuff out. He said it was in very good condition, but wasn't sure what they can do it for and asked what I was looking to get out of it. So, I told him i was looking to get around $250 (just highball to negotiate) and he said ok. read more

PART 2 Then he calls for his partner (the employee who should either be fired or shutdown) this is when he acted like a teenage girl rolled his and shook his head, as if he was doing something better than business. He comes over and starts looking at power tool kit which had everything it came with in almost the same condition it was bought in. Which came with 6 Dewalt tools, each with their own batteries, and a bag to carry all of them, and again, in about a 9/10 condition. Now some people might get offended when asked what he asked me "So what do you need the money for" It was a little uncomfortable to answer, but i was hoping if i told him, he wouldnt try to screw me like alot of pawn shops do. (Boy was i wrong) I explained to him my gma had some very unexpected medical bills come up. She couldn't afford on her own, so the family was pitching in to help cause her treatment was going to bring in a lot of bills that would really start adding up. I wasn't sure for a minute why he asked. After I told him he just looked like he didn't care. But then i found out why he really asked. So next he asked "Well what do you want for them?" And i told him I just wanting to get a loan for $250 but was willing to negotiate. And he looked at me like I was crazy and said exactly "You're not serious?" And I told him I was. I also showed him the receipt in which I purchased them for $650 from a Lowe's just a few months prior. And he continues to pretty much say that's a ridiculous amount to ask. As he said that i was thinking to myself (this kit is still $650 brand new and again I'm not stupid I know they have to make money and sell it cheaper, but this kit was almost MINT condition, if they were to just he cleaned they would look brand new but it wasn't filthy or remotely close on a 1-10 scale 10 being out of the box brand new it was a 9/10 and I knew they'd be able to sell it anywhere from $300-$400) So I told him I'd be willing to do $225. So I asked him whats the price he could do. Once he responded i knew exactly why he asked me why I needed the money. ( mind you it was a weekend and no where else was open locally at this time) he told me with a straight face and was serious said he'd do $40. I thought it was a joke at first and started laughing and he says "If you think that's funny you can just grab the shit and leave" I was seriously shocked and told him there was no possible way I'd take $40 and told him $200 so then he tells me $50 and if I try to negotiate just leave. And I started thinking about all the people he does this to because he would've made at least 6Xs $40-$300 but probably could've sold it for $400. He knew that I needed cash ASAP and was trying to screw me so I started looking around and told him about a watch and told him i had the same watch; to see if he just screwed people, or just didnt know what he was talking about. It was priced at $65 and the best he'd do on a loan on a loan for was $15, that's over 300% profit. I just grabbed my stuff and walked out. It's seriously no wonder everytime i drive by the place its empty. And earlier when I said he was unprofessional in more ways then one, go look at the Google reviews for this place and his responses too them. Indirectly makes fun of them for getting their feelings hurt by him. He also never denies being a dick and tries to justify it. Or when some one just leaves a star review and no comment he pretty much tells them its not a valid review cause they didn't leave a comment on what happened. So I HIGHLY suggest you DO NOT USE THIS PLACE. They're seriously legalized theifs. After I left I drove about 40 minutes away from this pawn shop(about 20 min from where i live in chowchilla) to "The Pawn Shop" in Atwater. Those guys there, treated me like an actual customer. They offered me a $200 loan initially until i told them what i needed it for then offered me $210 i didn't even negotiate with them at all. Thats a business these crooks at Express cash and loan should take notes from. I know alot of people that have gone to this place before that live in Chowchilla Madera area and woulf rather drive to Atwater or Fresno area then to go here. The only good thing from this was the 3 minute dealing i had with the initial employee he was amazing and deserve better. And this guy will probably try and make it seem like he didn't do anything wrong and thats why that place is probably not far from closing. And I'm not gonna waste my time when he wants to argue. read more