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Express Auto Insurance

3.0 (2 reviews)

Services - Express Auto Insurance

Car and truck insurance

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9 years ago

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Farmers Insurance - Todd Faerber - Office Manager, Kiara

Farmers Insurance - Todd Faerber

(7 reviews)

Sunrise

So we have been Farmers Insurance clients for maybe a dozen years. We went with Farmers because…read moreour good friend became an agent and we left State Farm to follow him and give him our business. Our friend though recently closed his office and we were farmed out to Todd Faerber's office of Farmer's Insurance, a random stranger to us. A stranger with a Farmers office, but a stranger nonetheless. My first thought was that this new office/agent is like a million miles away on the East side ways away from where we live in Summerlin. I don't have any allegiance to this agent who is a million miles away. But also with that, having filed very few claims in our life, we are low maintenance clients and so maybe this office will be fine or I will figure out where to move our business too closer to us at a later date. WOW! In a very short period of time and also only really over the phone, for I have never actually been to their office or met them face-to-face, this Farmers office and their staff are awesome. Unexpectedly dealing with a tow of a car in one moment and then a giant windshield crack and replacement of a windshield a few weeks later, this office exceeded my expectations in assistance and guidance to solve my problems. So horribly efficient, friendly and knowledgable with all pieces of our policies, Ernesto in particular was excellent. I mean like rock star level excellent. Explaining matters and answering all my questions, big and small. Quick and easy communication of pictures and documents over text and email as well. Respectful and grateful for my business, I have felt like a valued customer at every step. I often say that hospitality and customer service can be the sole "make it or break it" moment to my Yelping life as my husband and I eat at restaurants, stroll through airports, visit pet shops, sleep in hotels and park in parking garages. Todd Faerber's Farmers Insurance office hits it out of the park in customer service and I do not plan on moving our business and our policies anywhere...despite being located a million miles away from where we live.

Great services kiara is great ,I recommend this office 100% ,great customer service and excellent…read morestaff

Express Auto Insurance - autoinsurance - Updated May 2026

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