Poor value , Poor Professionalism and Poor Mannered. My family put in two separate applications in…read moreorder to have the best chance at getting the house. We never recieved a call back after several times of reaching out and never received clarity on our application approval or even submission. Everytime we called no one was available to speak and after seeing email the property was rented to someone who applied after us We called once again for our application fees back and still got the run around from them. Very dissatisfied with how we've been blatantly mistreated by the staff for someone else's gain.

Good people here. Down to earth and honest. We have used them to sell 2 houses in the past 5 years…read more They tell you things and warn you of pitfalls as if you were family. Will use again. Thank you Martha, Jack and Jackie :-)

Kelli did a super job. Sold our home in just one day. Of course, closing took a while, but Kelli…read moreoversaw that process as well. She was always there when we needed guidance and is an absolute problem solver. We highly recommend TriState Realty and Kelli Dillard Brannon.

An absolute nightmare working with Kelsey. I don't usually leave reviews but if I can spare one…read moreperson the nightmare we dealt with... it's worth it. As a seller who sold a home to this agent's buyer, all I have to say is run from Kelsey Payne. I would never recommend her to anyone based on her inability to communicate effectively, constant excuses as to why things are not accomplished and then complicating the closing process with demands not outlined in the contract written BY HER. First red flag should have been when she made a typo in the initial offer 100k under asking. For more specific details, continue reading the essay (lol) below. The earnest money was not received by our attorney for over a week. We received notification of items that the buyer wanted completed per the inspection. Items were completed immediately except for a simple cosmetic request (a quarter sized hole in a door) which was not required per contract. When we tried to scheduled our closing, our attorney reached out and was told the buyer didn't have the money and that we had never fixed the inspection items. Kelsey had been notified of completion days priors. At this point, I called her directly. She said that she wasn't able to answer calls because she was at a conference (she was at market for her clothing boutique). I was told the cosmetic issue on the door was the reason they would not commit to the closing time. I agreed to replace the door in exchange for a time commitment. A follow up email was written to confirm closing time and again, she couldn't commit. I reached out directly to the buyer and he confirmed time and date immediately. Finally, the worst part of all. 10 minutes before walking in to close, we received notification that our buyers were not happy with the condition of the home, and would not be closing until remedied. The home was swept, vacuumed and wiped down. Supposedly, the buyers wanted us to patch and paint every nail hole in the walls along with fixing dirt patches in the grass. These dirt areas had been a part of our property the entire time we lived in the home. Again, none of this was mentioned in the contract. Kelsey continued to say that it is a new home and should be in new condition...it's 3 years old and has been lived in the entire time. She then to threaten us with not closing and say she hates working with for sale by owners. Unfortunately, for her, one of my good friends owns a very successful real estate company and was able to guide me through all of the shenanigans. Finally, the closing funds were not wired prior to closing. Can we say "Amateur hour??!" Attorney had them do it while sitting in his office since it should have received prior. We have sold three homes for sale by owner and have never had any of these issues with any of our buyers agents. None of our buyers agents have complained we were selling FSBO since we still pay commission for them. Our attorney also agreed she was one of the most difficult agents he has worked with. She made it very difficult to get anything accomplished. I'd like to know if she handles all purchases this way or it is simply because she "doesn't work with for sale by owners". Since she has "sold 80 homes in the last 3 years", you would think she would have her crap a bit more together. But what do I know? I'm just a home owner who's sold 3 homes by myself when this is not my career. Good luck to anyone who decides to use her as their real estate agent or has to deal with her in general. Horrible!

Called out of the clear blue and spoke with Kim a true professional realtor that understands the…read moreneeds and wants of her customers ,we came from the Boston area didn't know anything at all about the south . she showed us around ,showed us a number of properties ,found exactly what we had told her we were looking for at the price we could afford ,in just 2 weeks.what a fantastic realtor . she even turned us onto a Home inspector, roofer and even a cat sitter for my wife's cat. She walked us through the complete process, holding our hand every step of the way even when we drove her crazy with all our wishes and wants for the small amount of money we could afford. She found us a home we absolutely love. This is the woman you want finding your new home... she treated us like Family...