Wanted to update my last review. I called yesterday to ask about a refill of the antiviral…read moretincture. They've updated and upgraded their phone system. Yay! I was able to talk to a real person who answered my questions. I came in and discovered that it's a new office person. Yay for that too!! She was great! She refilled my antiviral bottle and processed my payment quickly and efficiently. She was competent and knowledgeable. What a difference!! I'm really happy to see that they listened to constructive feedback and addressed the issues they were having that I mentioned in my last review. They leveled up! The entire experience almost felt like I was at a different office...in a good way. I can now highly recommend without reservation.

I have found that Dr. Thomas always listens to my concerns, I feel she genuinely cares for me. She…read morehas helped me with medical conditions some other doctors didn't really have a clue on how to deal with. Yes she sells supplements but she does a lot of research into which ones are the best. I trust her with my health.

I have great hesitation about returning to this place again, and I've been putting off writing this…read morereview for quite a while. I thought the front office staff was extremely welcoming, helpful and professional. Like a reviewer below, I wasn't able to get in as fast as I'd hoped, but - given the circumstances of the world right now - I didn't let that bother me too much. This clinic is close to home and convenient to drive to. I had been working with their PTA, Brandie, who unfortunately was condescending and visibly annoyed while working with me. She would giggle after making passive comments about me/my performance in order to present the comments as playful, which was extremely unsympathetic considering my physical situation and level of pain. I felt like she was mocking me. At one point she even angrily snapped "I'm trying to help you!" when I winced during therapy. I don't believe any professional should be snapping at patients simply for having a reaction to the pain. That's part of the job and a big part of therapy. I guess my facial expressions displeased her? Strange. If I decide to return I will be requesting to work only with other staff.

The front desk gals are super nice and professional. Biosports texts out same day reminders of…read moreappointments if you desire. The facility is good sized and has a lot of options for recovery in the way of pool, machines, massage, and floor equipment . I was lucky to get to work with Chris who has helped me through a number of challenges. I went in with a walker and now I am back to getting on with life as usual. I am healthier, stronger, and more flexible. Chris would listen to me when I said I found pain and we would work to remove it and keep on going. He would keep the workouts always changing and so it was never boring. Biosports has a lot of trainers. If you don't click with yours you could always ask for another one.

DO NOT purchase an air walker boot here. they charge almost $200 more than Confluence, CVCH,…read moreBellevue Heathcare, and ValuPlus, the average price is $146.75 while family was charged $345

The receptionist is extremely rude, ignorant and condescending. Dr. Kyle Konoyer is unprofessional…read moreand uninterested in helping L and I workers who have permanent disabilities. Huge waste of my husband's time and no resolution. Will go to another doctor who has his patients best interests at heart.

I can't say thank you enough to Dr. Smith for his help and expertise in helping me recover from my…read moreinjury. I could not have done it without his help!! I would recommend Dr. Smith to anyone needing physical therapy. Thanks Dr. Joe

We went and saw dr.woods (nice guy,great bed side manor) .We needed and got referral. Than because…read morethis is L&i claim and all the paperwork that entails .things stalled. OR so I Thought! Susan, who handles referral got to work.She made it happen much more quickly than the average L&i claim. So this is your Ada boy Susan. THANK YOU!

My husband and I have been patients of Byron Haney for over 30 years. I suppose you're wondering…read morewhy the low rating, if we stayed with him so long. It's because my husband wanted to keep seeing him. His "bedside manner" might have left something to be desired. He tends to blame patients for what's wrong with them: they're overweight, or they don't get enough exercise, or they drink, or they're promiscuous. But my husband thought he was competent. Then my husband's health began failing. He used to run five miles a day, but gradually he got so weak he could barely walk to the bathroom without getting dizzy and nauseous. He was referred to a sleep doctor in Yakima, who misdiagnosed him. He was referred to a heart doctor in Yakima, who, after numerous tests, suggested he needed physical therapy. Haney kept up his usual mantra: lose weight, get more exercise. He does not listen. This went on for at least ten years. My husband had to retire early. Finally, I begged Haney to do something. He sent us to the Mayo Clinic. After two weeks in Rochester, the doctors there said he had the second worst case of sleep apnea they had ever seen. By then, probably as a result, he also had atrial fibrillation and congestive heart failure. They suggested we find a heart specialist in Washington State. So we went to Seattle. We saw a variety of specialists. My husband is now better. He did continue to see doctors at Family Health for minor issues, and those doctors have been helpful and competent. But after his last appointment with Family Health, we were told we couldn't return. Why? Because we had too many specialists (including an internist) taking care of us in Seattle. Therefore, Haney's clinic was no longer in complete control of my husband's care. This news didn't come from the doctor my husband had just seen, who had no problems with the arrangement. Instead, several hours later, we got a call from a nurse (probably a recent hire, since, over 30 years, I've noticed that the turnover among the staff is pretty high). She told us not to return. We could go, instead, to an urgent care facility. Knowing Haney as I do, I'm pretty sure this came from him. So if you enjoy being under the care of a self-righteous, anal retentive, condescending, parsimonious little man who thinks geriatric illnesses are "God's way of calling you home," and who, after 30 plus years, will tell you to take a hike because he can't be in complete charge, this is your guy.

They treat your issues like medical staff should, and they treat you like a human…read more I don't need doctors very often, but these guys have been my go-to for both emergencies like an infected cat bite to irregular checkups and medications. I have never felt pushed out the door by the doctor, but instead they make sure we both understand the problem and the treatment. I have even felt comfortable enough to take time on other small things like checking out a mole. I show up on time to check in and I have never waited. They are Christian but they have never pressured me to be.

While traveling, I needed to be seen by a doctor as my cold had developed into a deep, hollow cough…read moreand sinus infection. The walk in clinic wasn't very busy for an early Friday morning and I was helped immediately. The woman at the intake window was very pleasant while taking my info. I then only waited about 10 minutes and was seen by a doctor (PA). She was able to diagnose my problem and provide me with prescriptions which I was able to have filled there. By getting on meds so quickly I think I shortened the duration of my cold. I was very happy with the care they provided.

Okay service by front end staff. Excellent service by the physicians and nurses…read more They finally put signs up, but do not have one at the end where it instructs you to exit. (1st floor) They need this for safety reasons but also for patients who turn before they need to. It would be nice if it said "Elevators" or "Coffee Shop" something to remind you that is where you entered so you know where to exit. All these nice signs for the departments but this leaves this patient frustrated and lost as I am often exhausted and can't remember