Executive Home Inspections Ltd. appears to be professional, but buyer beware. I had an inspection on an older home, inspector cleared the electrical - not even a comment to consult an electrician in the report. Turns out, the entire house, all 27 switches, plugs, not to mention four exposed locations (basement and attic) were in fact knob and tube wiring, spliced into copper/alum wiring at the time of inspection. As a result, the cost is in the thousands to upgrade the entire service! The inspector refuses to acknowledge any wrong doing or compensate in any form. I might add, my real estate firm also dropped this company as a go to client and used my home as an example of what an inspector can miss. I'd say nice guy, but he didn't even apologize or offer a refund of at least the inspection. Miss one wire, sure, miss two, that is pushing it, miss three +, that is just pure negligence.
Please note further information. And please read the firms comments and what they are saying - even the fact they hide behind the vail of "visual inspection" and that they do not remove plugs and switches (which they did), speaks to the type of inspection you will receive. The BBB case was one (BBB had a computer error, I am happy to show the email stating this), not two and their conclusion was for me to file a complaint with Service Alberta who regulate the licence (can produce written response from BBB). It is not within the BBBs scope to charge the firm to pay, but recommend or conclude - which is the response to go to SA and the errors and omissions insurance. The BBB concluded "good faith" by the firm to remedy the situation, and that is simply a generic response used when firms actuy reply. I also have written verification that knob and tube was exposed at the time of inspection, in both the basement and attic - four locations. Also at the broken plug which the firm removed and viewed, also in a kitchen location (I have a written Witness statement). Service Alberta also agreed to take my case and I am currently at the stages to go against the firms bond - had their been no case, SA would not allow us to move forward (can produce the letter). Additionally, the national chapter for inspections has called me on several occasions and stated they will attempt to remedy the situation due to the negligence of the firm. I have two electricians that have written confirmation the firm was negligent, including photographs time stamped. Lastly, the realtor who used the firm did in fact remove them from the feature sheet, same with several other agents. The firm also used to give the office information sessions which will stop. There are also two other people moving towards the BBB to lodge a complaint - one electrical related, that have used this firm, that's so far. Please please please call the broker used, myself, the Alberta Chapter of the Inspections group, Service Alberta or the BBB to get all the facts! I am happy to provide any information regarding this, photographs, etc. This is a very detailed and complicated case that cannot be captured in a summary. This firm is negligent and I encourage anyone who was financially impacted by this group to please lodge a complaint with Service Alberta or the BBB. read more