Don't waste your time with this establishment. They are unprofessional as well as incompetent. I…read morehad a procedure scheduled there and called to verify pretesting information. First of all I called and was on hold for over 30 minutes and no one answered. I called back and went through the same thing again. I called a third time and finally got through to someone. That individual was clueless as to what was going on with my scheduled procedure. She told me I was scheduled for a different procedure than the one that was ordered. When I explained I was supposed to get a different procedure she informed me I was incorrect. I called the Cleveland Clinic to verify what had been ordered and I was correct North Shore had me scheduled for the wrong test. I called them back and phone rang for 25 minutes straight and no one answered. I waited 45 minutes called back and had the same result. I then called the Cleveland Clinic back and they put me on hold and tried to contact North Shore directly. They came back on and told me the offices were closed, that was at 3:23 PM and North Shore states on their website they are open until 4:00 PM on Fridays. North Shore claims they have won awards and are highly acclaimed, based on my dealings with them it must be for gross incompetence and unprofessionalism. Do yourself a favor and stay as far away from this 'medical circus' as you can. From what I can see they couldn't care less about their patients only the patients insurance and their bottom line.

Shoutout to the entire medical team at North Shore for their caring and expert treatment! The…read moreanxiety and trepidation leading up to my first colonoscopy was quickly relieved by the caring and thoughtful staff who soothed my naive fears. Dr. Tabbaa's And CRNA Rob's attentive care and treatment was amazing! Thank you all for my excellent care. All is well

I have been struggling with low energy and decided to book an appointment for a B12 shot with a…read moreNurse Practitioner. Soon as I walked in I was blown away by the aesthetic everything was so beautiful. The greeters were pleasant and they had a variety of coffee and tea to choose from. I didn't wait long for my appointment and it took all of 5 mins and was pain free. The NP explained everything to me and did a great job. I will definitely go back for other treatments in the future.

Your newest destination for glowing skin!…read more NÜIQ Wellness Lounge & Med Spa is such a valuable addition to Gordon Square neighborhood! I'm a regular at SoulSpace and PureFyx, and finally recently visited NÜIQ Wellness Lounge for Mother's Day open house. NÜIQ is a high-end med spa with sophisticated interior design - innovative lighting and comfy velvet couches. We don't have spas quite like this one in Cleveland. It's crème de la crème. They offer a wide range of services - facials, injectables, IV therapy, diagnostic services, and more! They have a lot of advanced technology and techniques. Part of their service involves facial scanning to identify how your face will age and determine key skin issues. It definitely offers you a deeper inside into your skin than regular spas. Their services are tailored to your skin concerns. I talked to a few aestheticians during my visit. They were incredibly friendly experts and open to answer any skin-related questions. In terms of services, I was interested in coming in for a facial (just need to find the time). Signature Facial was recommended to me for a starting service. Following this service, aestheticians recommended trying Glo2Facial for extra skin sparkle. It was recommended as the most exfoliating service. The services are pricey but given the expertise and ambiance, it feels very justified. The spa offers convenient memberships and payment plans for clients. I plan to book my first service next time I'm visiting SoulSpace and PureFyx. It's very convenient to make a day of it - sauna at SoulSpace, juice and healthy lunch at PureFyx, and skincare at NÜIQ! I highly recommend that you also stop by!

I couldn't get in to CCF for severe shoulder pain for at least 3 months. I called Dr Cohn's office…read moreand was seen, diagnosed,xrayed, and started PT all within 48 hours. I have made great progress and on the road to recovery all before I would have even been seen by CCF. Thank you for all you provide to NE Ohio in a prompt, caring environment. I feel like a VIP in your practice! Great office staff, great knowledgeable care in a friendly atmosphere!!

Had a great experience here. Staff, physician and x-ray department all professional, efficient,…read morefocused and very helpful. Dr. Cohn took time to discuss x-rays/diagnosis and details of injury/protocol for recovery. Everyone is masked, PPE, and safety protocols in place.

I do not recommend this facility. My appt for an endoscopy was at 7:15am and it is now 8:82am and I…read morestill have not been called.

I have had a endoscopy done at this location for an ulcer. The staff was friendly the two times I…read morehave been in this building. The appt is easy to schedule. Todays visit is a follow up. I have an colonoscopy scheduled for the next month. I expect the same quality of care as the past couple visits.

Not the best place to get services. So far my experience is not that great. My phone calls are…read morenever returned. I was called mam by a rude as hell paitent scheduler. Hard to get a hold of your psychologist. But the person I'm seeing is easy to talk to and has made my life much better. I feel like I'm not cared for in this organization. They need to show more compassion.

If your looking for a counselor, this is as good as it gets. The front desk staff are amazing…read more Always friendly, always quick, but never rushed. The counselors and doctors are all amazing. My daughter and I both attend this office, and I would recommend it to anyone who was seeking mental health services!

I recently started going to this facility when my doctor moved to Metro. It is always clean and…read moreorderly. Everyone I have encountered has been friendly and helpful. The building is broken up by a North and South side with separate entrances. Though you can still access each side from the interior. There is ample parking in the front and rear of the building and they have a first floor pharmacy. I've expanded to some other departments thanks to the ease and speed of scheduling and the care I've received has been amazing.

Customer Service goes a long way with me, even if you are a phlebotomist. Went in to have my blood…read morework done and I was unaware that I needed to make an appointment. I chose today because I was off and the time was convenient. Only myself and another person who was there before me was waiting. We were met with "did y'all have an appointment" very stern and funky. Fast forward, when taking my blood you could feel her agitation. She gave me a card for the appointment line that I didn't ask for. Then after taking my blood I was going to hold the cotton over the site while she did whatever and I was met with "I got it" in another funky tone. While I completely understand, the frustration of being met with patients that don't have an appointment on a daily basis, I don't feel that her response to us was warranted.

I went for Botox. Jen the PA was great.. She explained…read moreeverything and it all went well. They were professional and probably comparable in price to everywhere else.

This review concerns how the Patient Experience team handled a visit to The Skin Center on…read moreSeptember 19, 2024. I had been a client for about a year and a half, regularly seeing an outstanding nurse, D.M., who left in April 2024. Every treatment from her--Dysport, filler, and even treatment for my gummy smile--was perfect. She completely corrected that issue, and I was consistently pleased with the results. On September 19, I saw a new (to me) practitioner, Bailey. She was kind and seemed to understand that I just wanted to maintain the results D.M. had given me. Unfortunately, that wasn't how it turned out. I contacted the office with concerns, and Bailey responded quickly and scheduled a follow-up for September 24 to correct the Dysport placement that hadn't reduced my gummy smile as expected. I appreciated her willingness to fix it, and I understood that, as a new patient to her, a correction might be necessary. In the following weeks, I noticed heavy creasing around my face--outside my normal smile lines--and saw this clearly in photos. I compared them to earlier images from just a few months after my last visit with D.M., and the difference was significant. I contacted the Skin Center again. Bailey was once again helpful and kind. She said it could be related to the crow's feet injection spreading to the zygomaticus muscle, which affects lip elevation. She explained that if that was the cause, the best solution would be to wait about three months. She also asked if I had experienced weight loss; I had lost about 8 pounds, but not enough to explain the change. After doing some research, I found images showing the results of neurotoxin spreading to the zygomaticus muscle, and they matched what I was seeing. I was grateful the result was just creasing--some outcomes are worse. I appreciated that Bailey was transparent and gave me two options: she could fill the creases at no charge or I could wait it out. She recommended waiting, and I agreed. The experience took a disappointing turn when I asked for a refund and the Patient Experience team got involved. I requested a full refund to my original payment method, as the results were not what I expected. Anna Lukas responded that the creasing was not caused by Dysport (despite Bailey suggesting otherwise) but said they wanted me to be happy. She added that the product Bailey used for the correction had already been "comped" and offered a partial refund or in-center credit. This response was frustrating. Corrections are routinely done at no charge and shouldn't be framed as a special favor. More importantly, offering credit assumed I'd return, even though I wasn't sure I wanted to. Anna's tone implied that the problem was my face--not the treatment. I responded that I wasn't open to a partial refund or credit. Anna later said I could receive a full refund--but only if I signed a legal document including a non-disclosure agreement. I found that extremely inappropriate. No patient should be silenced from sharing an honest experience, especially after a cosmetic procedure left them visibly worse than before. I was embarrassed by my smile and sought answers in good faith. Bailey and Faith responded with professionalism and kindness. Unfortunately, I can't say the same for the Patient Experience team. To be clear: Bailey, Faith, and especially D.M. were all wonderful. The issue is not with the Shaker Heights team themselves--it's with how the Skin Center's leadership responds when things go wrong. Rather than taking accountability, they deny fault, offer token gestures, and rely on legal tactics to quiet dissatisfied patients. I can't recommend the Skin Center--not because the team at Shaker Heights lacks skill or care, but because if something goes wrong, the Patient Experience team is not equipped to handle it with empathy, transparency, or integrity.