I've been in 9 weddings, so I'm not new to the alteration process but this was probably the worst experience I've had. I made my appointment months in advance for a bridesmaid dress that needed to be hemmed and taken in. The dress was a delicate lace fabric and an open back which also made it difficult to wear undergarments for support, so cups were sewn in. When I came to pick up the dress, the hem was carelessly done with the lace curling over, it was still too big and the cups that were sewn in made the dress sag forward. It looked terrible. I was told not much could be done because the dress was an open back. At this point I had also pre-paid for my alterations which totaled over $100. One of the other seamstresses looked at it and it was decided to take it in by the zipper and take up the shoulders, also the curling lace would be starched. I was told there would be more expense, but what was most disheartening was that if I wouldn't have insisted on how terrible it looked, they would've let me leave with it looking so sloppy. When I returned (a week later) two days before the wedding, the dress had been taken in but not in the means I was originally told, I actually questioned what they did to the zipper and they took it in using another method. I'm bothered to think that they didn't find it necessary to explain what they did as opposed to what I was quoted for the additional work. The overall tone of the experience is that I was an inconvenience. I will admit, I'm not very knowledgeable with sewing and alterations but I don't appreciate being taken advantage of because of it. I just wish they would have been honest and said they couldn't do the alterations from the beginning because I would have had more time to find a different seamstress. I shared the experience and how the alterations were executed with two people that sew as a hobby and they both agreed it was not the best work they've seen, especially for the cost.
What is even more of a disappointment is that the scheduling software they use automatically sends an e-mail to provide a review and feedback of the experience. These reviews are linked to their website so that potential customers have an idea of the business. I submitted an honest review of my experience and it never was posted to the site. They are advertising as a "verified" review of peoples' honest assessment of their work, however if they don't like the review they don't allow it. That's dishonest and misleading to potential customers. Part of the reason I went there is because of these "verified" reviews. I saw no negative experiences, but it's only because they don't allow all reviews. read more
