I got a call from Gilbert today who was *incredibly* kind and helpful, and explained that the…read moreprevious rep I had spoken to on the phone had gotten the information all wrong, and that they'd honor our agreement and bill my insurance, and would take care of it if there was any issue. I really wish I'd gotten to speak to him right off the bat, because he was as helpful as the other person was dismissive. As stated before, the PTs there are very, very good. I honestly wish I could've kept seeing mine, but that's the American health care system for you. Nothing can be easy. Just be sure to clarify that they take your insurance when you begin treatment and confirm that there are no future plans to stop so that you can finish your treatment with the same PT.

I injured my IT band when running and have been seeing both Peter and Alex for the past month. They…read more(and all the staff working there) were super friendly and supportive, professional, and experienced. The facility was very clean. After a month of PT I am fully recovered and ready to run again.

I have been seeing Jon Doyle at Spear for two months and I'm very happy there. The facility is…read moreclean, neat and cheery, and everyone is respectful and friendly. I have been making a lot of progress with recovery from my injury and I am sure that's because of Jon's guidance. He's very careful to always check in with me and make sure that I'm working hard enough, but not too hard, and that nothing ever hurts. It's a big open space, staffed by about 2-4 therapists at a time plus 1-4 assistants and students (plus client care staff at the front). Intake appointments are never double-booked, so you've got your therapist's full attention. After that, it seems that patients are scheduled about 1-2 per PT every half hour, for each hour-long session. I have not found it to be a problem to have Jon working with me and other patients at the same time. He always starts a session by talking with me and giving me his full attention. Often when I am doing an exercise that I already know and feel comfortable with, he will step away to work with another patient for a few minutes. Sometimes he'll spend the first 30 min of my appointment with me, then give a list of exercises to one of the assistants and have them walk me through them. But when I need his help, he's always there. At the end of a session, they always offer ice or heat to cool down and rest. Maybe it's the endorphins from having just worked my body, or maybe it's the healing vibes in the air, but I always get a warm fuzzy feeling watching everyone else in the room. Everyone is either working to become stronger, or helping others heal their bodies. It's a beautiful thing.

The therapists here are good (the only reason it's two stars), but the way they schedule is…read moreridiculous. The therapists have little time with you because they're bouncing back and forth between patients and that is when they HAVEN'T double-booked (which they call "accommodation" as though they asked you if it was alright to do).

Is there an option for 10/5 stars?…read more I first went to Helen in 2019 for an IT band issue, and her treatment protocol completely changed my running and stretching routine. I even encouraged my family to adopt a similar approach. Years later, I still follow the same stretching techniques she taught me. Over the past few years, I moved around the country and never found anyone as good as Helen. Recently, I moved back to NYC and saw Helen for a back spasm--she continues to be a magician. I'm so grateful to work with her again. Helen is in a league of her own. I could write an entire post about her kindness, but I'll leave it at this.

I have been working with Helen on my pelvic pain for almost a year now, and I could not be more…read morehappy with the progress that we've been able to make. Helen is one of the very few physical therapists who: 1) treats the pelvic floor 2) is holistic and a great generalist too 3) takes insurance and charges affordable rates 4) sees patients 1:1 rather than many patients at the same time, bouncing between them and leaving you to do an exercise on your own while tending to someone else 5) will check in on you between appointments and answer questions via email or text 6) spends over an hour with you at each appointment 7) is fun to talk to and not awkward at all, which is a must when you are working on the pelvic floor! I would recommend her to anyone needing a physical therapist, but especially those looking for pelvic floor PT.

Great therapy. Miccass is smaller and not a chain. The sessions are very personalized. The first 30…read moremin, the PT works on me , with a massage, alignment or anything else I need. She recommends a bunch of exercises and changes them accordingly- then for the remainder of the session, an assistant helps me with the exercises. I've been seeing Keena who is very approachable and knowledgeable My review is short one star because they do not have weekend hours

This is a well run team of nice and knowledgeable Physical Therapists. Very happy with the progress…read moreI've made after a running injury. Trustworthy and good attitudes all around. Recommend.

Alanna, PT, especially, but also the other staff, are wonderful in their patient care: kind,…read morecaring, knowledgeable.

I'm currently receiving physical therapy at Spear's new location at 82nd Street/Broadway to recover…read morefrom a total knee replacement. My surgeon at the Hospital for Special Surgery is impressed with my progress , and I made her aware that it's because of the expertise and guidance I'm receiving from Andrea Kwok, Clinical Director at Spear's location at 2273 Broadway. Andrea is exceptional in truly focusing on individuals; she's keenly aware and identifies where I'm having issues with range of motion, pain, and balance difficulties- and then, for my session that day, creates a custom exercise routine to address that day's issues. Her amazing ability to recall my status and issues from my previous session is very impressive and reassures me that I'm receiving expert individual care. She also created an exercise regimen for me to execute at home using the Spear App, which has significantly helped me progress. In two months, I've achieved a knee bend of 124 degrees. I highly recommend that folks needing PT sign up at Spear at 82nd Street on the Westside.

My Explanation of Benefits and what the insurance company states what I should pay for each visit…read moreis completely different that what Spear charges me. Isn't this insurance fraud? Claiming to take insurance but overcharges the consumer? On one visit EOB states my bill should be $62.77, Spear charged me $225, on another date, EOB says the visit is $40.79, Spear charged me $165. I really don't see how they get to do this?

What a horrible customer experience _ I called in to get an appointment and was hung up because…read morethey felt I had 'interrupted' them. Not exactly a way to grow a practice - when I said I wanted to speak to the manager - Leslie said she was manager and then hung up on me again. I'll find another place.

Good care and service. We did have some billing issues that took awhile to resolve. Eventually the…read moredoctor worked with us directly and we got everything sorted out.

Finding an excellent physical therapist can be hard to do... in fact I usually "save up" my issues…read moreuntil I have a business trip to Tucson, where my favorite PT resides. However, after discovering Flex I don't think I'll be doing that any longer! The staff at Flex on the Upper West Side (Stephen, Ariella, Michael, Madison) are extremely knowledgeable and really CARE about their patients. I recently completed 20 hours of observation at Flex as part of my PT school application, and watching these guys was a great reminder of why I'm going into the profession myself. Time and time again I saw each one of them exhibit patience, respect, and caring compassion towards every person under their care. The next time I need PT for something, I'm definitely going to Flex, and have already referred one of my friends there. Here's more proof - I'm so happy to discover this place that I even took time out of day to write this review (no one asked me to do it). Check them out!

Not that helpful and very much mill style PT that charged my insurance company extremely high…read moreamounts for short visits of very light manual therapy. It was double of what I'm paying at other out of network places. During the treatment there was a lot of small talk to fill the air, not a lot of patient education and treatment. My PT was even shooting the sh*t with other PTs during my visits. Maybe that's what some people like about this place, the PTs are very casual. However, if you're a serious athlete or just looking for the best treatment (good exercises, stronger manual therapy, and other more modern modalities such as laser, heat, shockwave, etc.), you should consider another spot.

Mount Sinai Rehabilitation is the best physical therapy provider I've ever been to…read more Unlike some of the more cramped offices I've seen, the therapy room is quite large with a complete array of machines. You get a full evaluation on your first visit. They ask what your issues are as well as what kind of function you want to regain. Very comprehensive. My therapist was knowledgeable, competent and friendly. Being that they're located in the hospital complex, they follow full PPE protocols. Everything is neat and clean. My favorite thing is that they use the MedBridge Go app to assign exercises. You can follow along with the exercises with the animation. Very easy way to maintain the proper form. Anything that makes the process easier is welcome. Sadly Mount Sinai stopped taking my insurance so I haven't been able to continue. From recent news articles it seems to be more of a Mount Sinai problem than an insurer problem so I have to take off a star. Otherwise it would be perfect. I'm going to miss this place.

The only thing I don't like about moving to Brooklyn is that there's no Momentum Fitness. I truly…read moreloved every small group class I took here and thought each one was worth it. I started out with them on class pass, but enjoyed the workouts so much, that I bought classes separately (which I NEVER did). It also helped that they used to have yelp or gilt deals. My favorite classes were ones taught by Bao and Marco, but you really can't go wrong. I've even tried their yoga, pilates, and boxing classes Each class left me feeling stronger and accomplished!

This is overall a good gym with nice trainers. They are somewhat helpful with form. However the…read moreworkout area where the class was just felt so small. It's a bit further away for me so not sure if it's really worth returning that often.