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    Excell Physical Therapy

    5.0 (1 review)
    Open 7:00 am - 7:00 pm

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    2 years ago

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    Genesis Medical Group - Building closed. 815 appointment @8

    Genesis Medical Group

    1.8(16 reviews)
    2.8 km

    I have been to the Kingwood, Lake Houston, Spring, Woodland and Tomball locations. My experience…read morehave been unpleasant. Staffs are consistency terrible at their jobs. My most recent location regarding the Tomball and Kingwood location is what prompted me to finally put down a review. I went to my hematologist that the office for an appointment that they RESCHEDULED me from a month ago due to the doctor's availability. I drove an hour from Kingwood to Tomball because this was the doctor's first open appointment. My appointment was at 11:30a, I showed up at 11:15a. I was not seen until 12:40p, OVER AN HOUR LATER. The appointment was only to go over labs so it didn't take long. At 12:50p, the lady checked me out and told me that the lab was closed for lunch. I took time off work so I was not able to wait until after lunch. She scheduled me to lab next day at the Kingwood location. I received the text and email which I confirmed. I showed up at the Kingwood location the next day. They were not able to locate me in their system. I went to the link and it showed cancelled. They sent me away and asked me to try another location. When I got there, they were closed. I went back to the Kingwood front desk. They said that there is someone there that is able to draw but she does not take last min walk in. I showed them my text and email for my appointment was it was not acceptable. They said that the earliest they can schedule me for lab is 6/17, 5 days later for a time sensitive lab for my follow up appointment call on 6/15! I feel that I shouldn't be working this hard as a patient for lab when it should be the office's job to do the basic function to schedule and follow up. Also to note, not all providers at Genesis are available as drop down in the portal. For two of my providers, I have to text for lab results. The main schedule line is out sourced and they are not familiar with the type of appointments/and or office schedule.

    Genesis Medical Group in Tomball, Texas is an outstanding group of medical professionals, from the…read morefront desk secretaries to the nursing aides to my doctor , Dr. Ayham Alsaab. I had a limited wait time, and Dr. Alsaab was courteous, Kind, Patient, and allowed me to explain my issues before recommending a course of treatment. Great work and Great feeling as I left!!!! Jeff S.

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    West Woodlands Physical Therapy

    West Woodlands Physical Therapy

    4.8(18 reviews)
    18.4 km

    These guys are the best! I was previously at a PT group associated with my Ortho for a shoulder…read moreinjury, but unfortunately, I was only working with students and assistants (which is fine), but I NEVER once met the physical therapist. I know who he was, because his name showed up on my bill, but I NEVER met him. I found West Woodlands PT on Yelp. When my spinal Orthro from Houston gave me PT orders to use where I wanted for a back injury, I started searching. I'm so glad I did. After reading reviews online, I gave them a try. This is a small, stand alone, physical therapy office. They are not tied to a particular Ortho practice, they earn their business based on service. Allison is my therapist and I can't say enough good things about her. She's very knowledgeable, caring and will treat you like you're her family member. She's very easy to be around, and has a genuine concern for your well-being and good health. Jason, the owner is also a PT, and while I only work with Allison, the environment is such that I hear the same care and concern he has for his patients. The atmosphere is easy-going and friendly, the entire office will know you by name on your second visit. If you're looking for PT, give them a try. Your physician should be willing to give you PT orders to use where you choose. Love this place and so glad to have found them.

    I called to make my first appointment and Amy it was unbelievably helpful. she answered my…read morequestions, took my insurance information and scheduled my appointment for the less than two days out. I am very hopeful for my consultation with Jennifer.

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    West Woodlands Physical Therapy
    West Woodlands Physical Therapy
    West Woodlands Physical Therapy

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    Excell Physical Therapy - physicaltherapy - Updated August 2026

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