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    Ewebiquitous

    3.6 (7 reviews)
    Closed 12:00 pm - 3:00 PM
    Updated 2 months ago

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    Lancaster Home & Fabric

    Lancaster Home & Fabric

    4.4(7 reviews)
    3.6 mi
    $$

    Absolutely loved the fabric selection at this store! Lauren was a HUGE help when it came to getting…read moreall of my fabric cut and ready. I will definitely be back the next time I am in town.

    Horrible customer service and lack of ensuring the customer is taken care of…read more I ordered 10 yards of fabric via their website which indicated they had more than that available. I found out 5 days later they didn't have the yardage I ordered and paid for. In fact they had about 1 yard left. I worked with Lauren over the phone for about an hour attempting to find something that would match and came up with a fabric they had 9.5 yards of (this 1 hour was time I didn't have!). In changing fabrics I needed to then change up what I was doing for my binding as that was going to be the backing they had 9.5 yards of. I found something that would work which I only needed a yard of. Because of the incredible inconvenience in delay in contacting me as well as taking more of my time due to their inaccurate quantity on their website I asked if they could just include the extra 1 yard of fabric in the order. They said they could not do that! I spoke with Marilynn who lost my sale of 10 yards due to not including essentially .5 yard as a 'apologies for your inconvenience' which equated to roughly $5.00 retail cost. Poor customer service and I DO NOT recommend trusting their website is being tended to nor do they attempt to right the wrong in the event their website is inaccurate. In addition....waiting to notify the consumer immediately is unacceptable.

    Ewebiquitous - fabricstores - Updated June 2026

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