Amazing Service! I already had traps and trapped two cats today. The staff was amazing. One of them needed a spare/abortion which was done in such little time and the staff truly seems to care about the animals. I will be taking all of my future stray kitties to be fixed and it was at zero cost. They were fixed, vaccinated, and had flea preventative applied. I will be singing their praises to everyone that will listen. read more

EveryPet - Veterinarians Near Me - Jacksonville, Florida

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The staff there are very compassionate. i lost 3 pets this year and they treated us very well. I hope they finish the rehab at the Norwood center and am hoping that it will be easier to get a last minute appt. read more

EveryPet - Barney and me going to get him neutered. - Veterinarians Near Me - Jacksonville, Florida

After 51 cats' neutered, evaluated by a vet physician, the cats are welcomed to live their best lives on a fenced, shaded property. This would have cost us over $10,000.00! We must support THE affordable pet care facility in NE FL. read more

EveryPet - Veterinarians Near Me - Jacksonville, Florida

I'm writing a second review like 7 years later now for another incident. It's sad that their processes haven't improved much since I wrote that old one: I want to start by saying how grateful I am for the work this organization does for the community. The veterinary services they provide--especially for feral cats--are incredibly important, and I truly appreciate that they have grants to support these efforts. Unfortunately, my personal experience left a lot to be desired, and I think it's important to share some areas where serious improvements are needed. I brought in a community cat from my workplace to be spayed and returned through their TNR (Trap-Neuter-Return) program. The Check-In Process: The initial check-in process went smoothly. I filled out paperwork and also verbally provided my name, ID, phone number, and email address. I was told that once the surgery was complete, I'd receive a text to let me know when the cat was ready for pick-up. They said it would likely be the next day or the day after. The Waiting Game: However, days went by and I never received a text or call. I began calling their hotline every two days to check on the cat's status. This hotline is operated by volunteers who, unfortunately, seemed to have extremely limited access to the actual veterinary records. Each time I called, I was told the cat had not yet been through surgery, and that I'd receive a text when it was ready--nothing more. This lack of accurate updates became very concerning, especially as more time passed. Six Days Later: After six days of no real answers, I decided to go in person to figure out what was happening. When I arrived and explained the situation, the staff member at the front desk told me the cat had already been returned to the address on file because they only hold cats for three days if no one picks them up. I was completely shocked--no one had informed me of this, and I had been actively checking in. Worse yet, I had been repeatedly told the cat hadn't even had surgery yet. Sudden Reappearance: While I was processing this upsetting information, about 10-15 minutes later, the staff came out and called my name for cat pick-up--as if everything was normal. There was no apology, no acknowledgment of the mistake, and no clarity about what had happened. Apparently, someone had placed the cat in a cubby, sparing it from being stuck in its trap for six days--which is especially important since the cat is fully feral. Documentation Issues: Upon reviewing the paperwork, I discovered that they had written down the wrong phone number and address, which explains why I never received a text or call. However, this also raises the question: why didn't the volunteers I spoke with over the phone catch this? Why couldn't they see that the cat had surgery five days earlier? There appears to be a serious disconnect between the vet team and the volunteer hotline staff. In Summary: This experience was stressful, frustrating, and could have potentially endangered the well-being of the animal. I followed all instructions and made multiple efforts to stay in contact, yet due to communication breakdowns and clerical errors, I nearly lost track of a vulnerable feral cat. I strongly urge the organization to: - Improve communication between the vet staff and the volunteer hotline - Ensure accurate recording of contact information at intake - Train staff to verify contact details - Create a more reliable method for clients to check on animals I still believe in and support the mission of this organization--but processes like this need to be corrected before they cause further harm. read more

Great clinic. Staff is kind and informative. I've taken nearly 20 cats here for their feral cat program. They are a huge help to community cats and their caretakers read more

I have been using them, both locations, for almost 10 yrs now. I have had great experiences with them every time. Even during the COVID19 pandemic. They have always shown great attention to the pets I bring in and take time to listen to my questions or concerns. Never have I come across any of their staff with attitude, like many other places. They have my business for the life of my babies. read more

brought puppy in ask for puppy package. was overcharged. called And was told office Manager would call back. No call back. Was told by Vet I could not have my puppy microchipped. He was to young (5 months old Shepard). was told they have pages and pages of people to call back???? Bad customer service. read more

Very rude lady on the phone, kept interrupting me as I was trying to speak and then when I called her out on it decided to hang up on me and tell me I was rude, I was not being as rude as I should have been, but i'm sure she is a miserable shrew anyways. read more

Thank u for seeing my dog , she been going here since I had her as a pup. Wen she sick they have payment plan which I always pay . Thank staff , an doctors . read more

Great experience here! Staff was caring and thoughtful of not only us but our feral kitties - and didn't treat them as another vet did who also charged waaay to much. Not First Coast, Gracie and the Doctor were so kind to these kitties who desperately needed help. We got right in as a walk in - and were out within about an hour. The cost was also so much better and were given a true diagnosis and the meds to help. Thank you so very much for your help!! read more

Do not take your beloved fur babies here. Management is awful. We waited 7 hours for our 12 yr old pittie have relief from an aural hematoma. They sent us home with meds for every 12 hours which did not help her fever or discomfort. She panted all night long and into the next day. Relief only came when the ear burst on it own. Please do not use the clinic for your animals. read more

I will not give Cassat 1st coast no more Homeless Pets after giving us a $975.00 price that was agreed upon I got a call while by cat was in surgery the price went up $400 then telling them not to give my cat a certain med they did anyway tried to give me a bottle of it they never took it off the bill even though I gave them the meds back sent home take home pain meds only 2 in the pack the other wasn't there when I went back they told me to go home and get her so they can apply it my cat just had month surgery when they say they took out 14 teeth after months of saying she only has 5-6 so yes I'm gonna stress her out more by putting her in a carrier and waiting 2 hours for them to apply meds on her neck. The blond that was there working was extremely rude I will never take any of my animals there again. read more

Went in for spay...sent a text I was on my way...and then sent away. I thought drop off was between 7-8:30. I arrived at 8:15...I drove 45min for this appointment and took off work...and was trying to get this done before I started my treatments. I have been texting back and forth with scheduling since Jan 23. Everyone I spoke to on the phone and via text was so kind and helpful. I just wanted to post a pic of the text exchange that shows I've been talking to an actual person and not an automated msg. There was someone at the front desk, the one that turned me away...that told me there is no texting available. Followed by " you can call to reschedule "...only you can't call to reschedule for the free spay. When they have slots available they contact you...I had been waiting to get this appointment since November of 2023. Everyone has vouched for these Veterinarians, and I was really grateful to get a slot, and everyone I spoke to leading up to this in scheduling was so kind. Just disappointed that it was handled this way in person...the delivery could and should have been handled better. I would know since I've been working with public for over 30yrs. read more

EveryPet - Proof that I was texting an actual kind person and it wasn't automated responses. - Veterinarians Near Me - Jacksonville, Florida

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From spay & neuter a new fur ever friend to saying goodbye to an old fur baby - Norwood has been wonderful at all stages of pet partnership! My only complaint is with the website scheduling platform for both FCNMHP locations (big dislike & negative stats) the people are lovely, very knowledgeable, friendly, helpful, compassionate, and amazing with all of our animals who have come along in our lives. I have had experience with them since they opened up in 2009! We live closer to the other location so we have been going there for the most part but we made the decision to go to Norwood when we had to say goodbye to our 16 year old best good boy in 2023. The staff was helpful with carrying him inside and very supportive and patient with us as he crossed the rainbow bridge. We purchased a memorial paw print and received it promptly as a nice quality item. Thank you to everyone at Norwood for everything! We love you! read more

Was always very supportive of the mission, but from MULTIPLE experiences over ten years with the front desk / customer service reps; they are clearly not professionally managed, based on the level of pettiness we have encountered. But there are bigger problems: They can't even meet capacity. We are an existing client who has brought our pets, and we have been unable to get into FCNMHP for over a month now. We have also TNR'd over a dozen community cats through their program over the years. Extremely disappointed. read more

I took my 10 month old kitten here to be spayed, and they were very nice. But my cat now has fleas, she contracted fleas from the 7 hours she was there. I would not recommend unless you're prepared to deal with the fleas they get. read more

An invaluable resource when you are trying to TNR cats and have pet cats to care for as well. They have always taken care of my kitties with the best love and care read more

EveryPet - Captain crunch - Veterinarians Near Me - Jacksonville, Florida

I love that they have the feral cat program, but I don't appreciate my cat stomach looking this bad coming out of surgery. when I got her, she was laying in her own shit, right where she just got sewn back together so I went home and cleaned her. It seemed to be getting worse over the next two days so I brought her back and they ended up having to pay for her medication and her visit. But the infection was not my fault. They were the ones that left her in her feces. Absolutely disappointed on how this was handled read more

HORRIBLE! Brought my dog in for a neuter appointment and they done it wrong the first time so we had to bring him in again 3 days later only for them to not stitch him correctly and have blood dripping. they said it would go away in a few hours and to give him an ice pack, it went away but it continued two days later. I get that it's affordable but affordable is not always better. This review is for the norwood location read more

EveryPet - Veterinarians Near Me - Jacksonville, Florida

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They cause my baby boy to die cause they refused to see my baby telling me that it's too late in the day for walk ins at both of their locations Norwood &Cassaet ave they all was unprofessional ,my baby boy breathing was worse and they kept laughing saying well I'm not gonna keep going back there and asking the doctor cause they said they aren't gonna take nobody else when I already spoke to someone and they told me that I can still come in and the front desk (Norwood location) was very rude and not any help to me,so I went to the second location ( cassat)and they told me the doctor is in surgery and they will not see me ,so I left in my Lfyt,then after that when I went home and tried to give my baby some water he started throwing up blood out of his mouth and nose and then he died in my arms I'm very upset they could have saved my baby boy Trevor Wallace but they was unprofessional at the highest power even the SUPERVISOR AT THE NORWOOD LOCATION she wasn't no damn help at all and plus they was under staff my baby boy Trevor Wallace passed 1/4/23 Please don't take your pets there they will not help you in a emergency situation read more

The mission is great to help stray animals or people with low income. However, the website is unclear, no one answers the phone. They are overwhelmed and understaffed. read more

Wonderful !! Very compassionate, affordable!!! Excellent customer service. Very knowledgeable

Don't bother calling these people they are rude and nasty over the phone! I came in for my dog to be seen and her leash was stolen and the people up front let it happen. Next, I was told to schedule my dog's surgery appointment via call and when I did the lady told me I couldn't schedule it online or through call and that the doctor would call me but he never mentioned that, only that I would have to call them to schedule it. They are unprofessional and don't know what they're doing. read more

Under no circumstances should you ever bring your animals here! I picked this place due to the affordability and now my dog is left with Pravo. My dogs blood work was perfectly fine before surgery and now a week later she is on her death bed. We're now paying $6k to give her the best chances at beating the terrible disease! Avoid this office at all costs!!!! read more

This review is solely for this location, not Cassat Ave. I took my two kittens here to be spayed. You are supposed to show up early in the morning but I accidentally went to the wrong location first so I was late. They were really understanding, despite being really busy. I filled out my paperwork and dropped them off, then picked them up that evening when they called. The cats weren't happy campers, as expected, and the front desk receptionist walked me through everything they'd written down, times and amounts of medications to be given. They pushed for painkillers, which I was happy about, I hope nobody leaves that place thinking it's ok to not give their animals pain meds after full hysterectomies. They told me to call if I had any problems, which I didn't. The cats healed quickly, with no complications. Furthermore, ALL cats get spayed or neutered FREE if you are a Duval resident now (was not the case when I went bc of COVID (?)) but I am a big advocate of TNR and responsible pet ownership so I think that's amazing, I don't know any other place that does that. Overall, a really good experience. read more

so i just read some of the reviews and i'm mortified. if ur getting ur cat or dog spayed or neutered fine . anything else please please go somewhere else . they will turn you down till very last minute, then tell you there's nothing they can do.. after coming three times, and being told that it wasn't an emergency I got in they told me my cat was gonna die. They didn't even know the sex. They kept calling her he . then they immediately asked me for money. Took everything in me not to punch somebody. do not go here for anything but spay and neuter please read more

Took my dog to get spayed and they ended up double vaccinating my dog without looking at her medical records and the crackheads up front tried lying about it. read more

If you're bringing in a community cat for spay/neuter, you're good. Anything else, it's a risk. Took a very sick community cat in, was told "Dr is at lunch, but will return in no more than 20 minutes". Waited 40 more minutes only to be told, "Dr can't see you today, you need to make an appt". Mind you, this is a feral cat, in a humane trap, and needing medical care urgently. And when I ask when is the next open appt, oh it's not for weeks!!! Are you kidding me!!!! Staff that waited on us couldn't care care less about that, and just stared at me and said nothing. When I asked why they told me the Dr would see this kitt and now he won't, I was told he was in surgery. I'm almost certain that was a lie because the other staff at the desk questioned her about that. Although it most likely wasn't the counter staff's lie, but covering for the Dr that I'm certain told her to say "tell them I'm in surgery". Yes, they offer low cost vet care, but they have a Dr that won't see you, so all the low cost vet care in the world then makes no difference. How do they expect colony care givers to help homeless cats in this city if they don't even care?!?!? Disgusted with the whole thing. 2 stars ONLY because they do free community cat spay/neuters and I'm trying my hardest to save animals in this city, and it's sad I have to beg them to treat a community cat. read more

I took my fur baby here to get spaded thinking she would be in good hands. Lady behind the counter asked me if I wanted to get her nails trimmed and I declined she also asked me if she was current on her vaccinations and I said yes. When I picked her up she had tears running down her face which I assumed was from the surgery. I looked at her paws and she had bloody toenails and I look at the statement and it said that she got toe nail trim and got a RABIES vaccination. Are you kidding me? That's her second rabies vaccination under 2 months? Are you trying to kill my dog??? What part of she's current on her vaccinations don't you understand? If you wanted proof I had the paperwork on my phone. My dog was abused coming here and if I had known I would have rather pay to go elsewhere. read more

EveryPet - Poorly cut nails. - Veterinarians Near Me - Jacksonville, Florida

Took my two puppies to get spayed. Price was good. Wait was long, probably due to COVID-19. Puppies are good.

Fantastic vet with caring Staff. Went above and beyond, helping the stray dog I found! Animal care is the priority for 'No more homeless pets'. To the staff, thank you and God bless you from Buggsie and parents. You deserve all the respect there is to give! read more

Nice people work there. Care for your pets lovingly and like it's their own. Professional and courteous. Reasonable rates.

Want to say Thank you; Brody received excellent care there when he was neutered & chipped on 06-23-2023. Brody is fully recovered. Again Thank you. read more

Just moved to the area so I went out on a limb here hoping for good service. Had a scheduled appointment for a month set at 2pm. And the confirmation was made the day before. When I arrived at 2:06 pm to check in (late on my cats behalf of puking in his cage on the way there), they said they called for my cat at 1:50 and called it a "no show." They offered to schedule me as a walk in, I accepted. I waited there another hour, as they took appointment after appointment in front of us. The final straw was when the vet came out for the appointment before us. This customer was upset too, and ended up leaving as he mentioned having another appointment to get to. He waited 45 mins. At this point the vet instructed the front desk to give him a call. Thinking to myself that they know that was a no show, and gave them a courtesy call. They did not give us the same privilege, and went on to take the next customer. Finally we decided to leave after 1hr 15 mins, no one communicating to us about when my cat would be seen. Now I typically don't mind waiting, but we were 6 mins late, they had our appointment time wrong after I confirmed it, and did not give us any kind of courtesy call, just a no show. This cost us time, money, and effort to get to this place, and it was a huge waste. read more

EveryPet - Front door - Veterinarians Near Me - Jacksonville, Florida

Today on the phone I was greeted by a very rude uncaring woman. I called because I had nowhere else to turn to because I am 70 yo living on a fixed income in the Palm Coast, just south of St Augustine. Our local Vet recommended I contact them because they were going to charge me $800 to remove a bacterial lump she had analyzed in their Vet lab. This lump she said was non-threating and recommended I try prescription tablets for 10-days. They cost me $200. The lump did dissipate, but a few weeks later began growing again. Well $800 is a bit much, and on her recommendation I called your office. After waiting like what seems 30 mins. And I do understand you are very busy. But the sec greeted me in what I can only assume was a less than happy mood someone before me must of put her in. I can deal with that, in in some ways understand. But, we all know customer service people need the right temperament to do a good job and provide the best service for those they work for. She definitely is not good or qualified representative. I carefully explained my situation and waited for her response. 5-6 seconds later she said yes, I'm listening. So I asked a simple question... "How much cheaper would your organization be than a full service Vet?"... She repeated herself stating the Vet will need to do a consultation for $32.00. I said fine, no problem, but in general how much cheaper... She hung up! I do not believe I am the first one she reacted in this way to, nor the last. I am sure she has a history of this display of anger, rudeness and just not caring. No problem the power of the internet will speak for me. read more

Hello Yelpers!! Normally I don't like negative reviews but this has to be brought to someone's attention. So today I took my little guy (kitten) to get neutered. Now I've been to this clinic for my animals spay and neuter years ago and never had an issue. The staff is always courteous. I know this organization does alot for animals and help provide services for those with limited income which is great and I applaud that. However.. . I was really disappointed with the shape I received my kitten in. He was dropped off at 7 am and I was told pickup was after 430 pm. I'm assuming they have to stay that long to check after surgery. When I picked up my little guy I didn't realized he was drenched in urine, mind you with a fresh incision from surgery. Are they not kept in a cage with a litter box? I was mortified he's not some stray and even if he was I would never expect this treatment. I had to come home mind you, after he's been traumatized, to give him a bath, which he is not fond of. This was unacceptable. Obviously he was stuck in his cage who knows how long until pickup. Well after a much needed bath, pain meds and fresh food little guy is in bed resting and loving life again. My advise instead of holding pets for so long call and have them picked up asap. read more

The front counter staff was GREAT! We got there early, so we thought, to beat the crowd on Monday morning. There were folk already seated with animals and 3 people waiting in line. The staff was attentive & quick! They answered ALL my questions & provided resources. The homeless pet I had that day, really needed a bath. I was told they do not offer grooming services. But we could return for a 3pm appointment to get shots. We spent 15 minutes there. A 5 star front counter experience for us! But it was so sad to hear all the babies crying for help, when the door at the front counter was left open. read more

EveryPet - This Shih Tsu was given away. He needs a loving home & grooming. - Veterinarians Near Me - Jacksonville, Florida

This is a very bad place for your animals if You love them my dog was treated inhumanely! Get another opinion b4 you let them do surgery on your dog! The phone center is harsh & hangs up on you when you ask a question for the Dr. So just take it from a very unbelievable experience that my sweet dog had gone through & still is God will be the judge of there inhumane actions read more

FCNMHP is a much needed resource in Jacksonville. I have used them a few different times when dealing with rescued animals. I've taken one dog and three kittens here, all of whom were strays. The staff is always friendly and professional. My most recent visit ended with one of the vet employees taking one of the kittens that needed a home. I walked in with three and left with two! They offer a wide range of services from low cost vet care to free spay/neuter programs depending on where you live. FCNMHP also offers the Zeuter procedure. It's a chemical form of neutering that doesn't castrate the dog. It's supposedly healthier because it allows for a gradual hormone drop and now the all or nothing that comes from removing the testicles. Spraying a cat costs $50 unless you qualify for a free program. The vet is located off Norwood Avenue. It's usually always busy so try to make an appointment if you can. They have walk in hours including some Saturdays. As with all vet offices, there a lots of animals, it can be loud and smelly from accidents. But at the end of the day, FCNMHP is full of caring people who provide much needed animal services for an affordable price. read more

FCNMP cannot get lower than 3 stars because this clinic is a much needed resource to pet owners. Low cost spay and neuter, shots etc. They have grants and many programs to help low income people people enjoy their pets and keep them healthy. They even have programs for feral cats to spay and neuter strays. For this mission alone, they deserve 5 stars. If you're talking about customer service and the pleasantness of the experience then a 3 is the most I can give them. It's no use being upset about it though because again, they are providing a service to help as many people and pets as possible with what funding they do have. It'd be like cussing out Mother Theresa for not plating your free meal correctly and neglecting to offer you a cloth napkin. It took me an hour and half to check in my dog to get neutered. The process is unwieldy and slow. You wait in line to get the paperwork and check in. Then you wait some more for them to call your dog so they can take him back into surgical area. Then you wait in the very crowded and narrow waiting room for someone to go over the paperwork and give you some info and THEN you can leave (probably to repeat this whole process again when I go pick him up this afternoon). Calling to make an appointment is an exercise in patience. Never leave a message because you will never get a call back. Just keep calling. If you are a walk in, your wait will be at least an hour. The staff (paid and volunteer) are animal lovers and are at least cordial. They aren't horrid just overworked and understaffed (the usual for non profits). If you have the funds to frequent a regular vet and pay 3x the price FCNMHP charge, then I'd do that. However, with my 4 dogs and 2 cats, 2 goats and 5 chickens, this isn't an option for my budget. I am thankful and grateful that FCNMHP exists at all. I know they'll take care of my dog, that part I'm not worried about. The ease and pleasantness of the experience as a human leaves something to be desired but again, FCNMHP isn't here for your comfort but for the health of Jacksonville pets. Bravo to them for that. read more

EveryPet - Super busy as always. 45 minute wait is pretty good for a walk in (no appointment). - Veterinarians Near Me - Jacksonville, Florida

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