I started back when this used to be Massage Heights and my wife and I had a prepaid annual membership, they then decided to leave the franchise and go on their own. They gave us a lot of grief. They didn't want to honor our membership and gift cards we purchased. Thankfully they did agree to honor them and let us use our membership throughout the end of the year and our gift cards. After jumping through those hoops we had a bad taste in our mouth but hoped the massage therapists wouldn't be affected. Several therapists expressed their displeasure with the change to my wife and I during our sessions. Additionally several therapists left. My wife and my sessions were regularly cancelled short notice because of issues with the therapist leaving or not being able to come in. The front desk staff is very aloof and short on customer service. I wish them the best of luck but we won't be back. We can overlook most things but mainly the therapist we enjoyed so much moved on and we haven't found one close to her so we will keep looking. read more