High staff turnover. They will cancel your appointment and will forget to even call you…read more Unprofessional behaviour. All the good professionals I liked have left and that tells you a lot about the company. Receptionist is so unorganized and so not helpful. Feeling so disappointed

If I could give Matt 10 stars I would! I was apprehensive of…read morePT's since my last experience wasn't great in east van. I did a lot of research this time around and landed on Matt, I wish I had found him sooner. I started seeing him this past December for a sub dislocated knee that came with a lot of compilations. I had been seeing a pt in east van since March 2017 that barely did anything for me (most of the time it was "bend your leg, now straighten it") and no workouts at all since I was on crutches until almost August/September which meant I had almost no muscle in my left leg and could barely balance properly with a knee that wouldn't straighten. Booking the appointment was fairly easy, I booked through their online site that has bios of all the staff members to choose from. However the receptionist that used to be there constantly messed up my paperwork with WCB so that caused about a 1 week delay until I was actually able to see him. I suggest if you're a WCB case to just call and book don't just use the online system. Also when doing extensions with WCB make sure they have communicated with motion physio before your next appointment, I had quite this issue in this area every single time... upon my first appointment I filled out a couple pages of paper work and then met Matt, there are private treatment rooms on the back where I got changed into shorts and he did an exam on my leg and we spoke about my injury and my previous pt ( at this point I had had 3 previous pt's and 2 surgeons) this was honestly the first time I felt someone actually understood what I was going through and knew how to actually help me, not just say that they could. Matt created a tailored routine for me to start and we modified it almost each day after based on how I was doing. I immediately saw results! He had me walking with balance in just under 3 weeks! That is something the other 2 pts could do in 7 months!! Some days I would hurt more than others and be a bit down but Matt is extremely friendly and has a genuine care for other people, he can really motivate you when you are feeling down about yourself/recovery. I have no idea how my recovery would of gone without Matt and I am sure glad I don't have to find out. I would 100% search out matt the next time I have an injury and have personally recommended him to my friends/ family. I also saw the RMT Jenn, she is fabulous! I booked a 90 minute session with her (it sucks she doesn't except WCB claims but you can always file it with the company and get the money back later). She really got to understand my body quickly and helped with pain and tightness, unfortunately my injury has really taken over and I can't lay on a bed for more than 30 minutes without my knee becoming sore so I decided momentarily to stop RMT treatment. Once my knee is in better shape I would love to continue seeing her, she is the friendliest human being on the planet! She loves when doggies come to the appointment with you and always has treats nearby ;) This physio clinic has the most amount of gym equipment I have seen so far other than in a hospital, it is very clean all the time, has private rooms and treatment beds in the open as well which makes it never feel cramped even if there is quite a few people in there at the moment, all the staff are friendly and the location has a ton of free parking with wheelchair access and no stairs.

Called them over the phone to make an appointment for a physiotherapy for my son. They booked a…read more"massage" instead, which is not covered by our insurance. We inquired with Painpro about what happened with the booking process, and received a nasty email claiming that we are trying to commit insurance fraud by asking to make changes to the type of service provided (which we did not). Painpro refused to take ANY responsibility for this mistake claiming that they then sent two confirmation emails before the appointment. I sent them a copy of their emails which makes no mention the TYPE of appointment booked. In the last email I asked them to pull the phone call from their system to determine who is mistaken. It's been more than a week since I received the last response from them, which again show a lack of professionalism.

I was having neck pain for over a month and constantly woke up in the middle of the night to pain,…read moreI tried various methods to heal and only found short term relief until the pain came back again. I finally decided to do physio with Patrick and he really personalized the session for my exact pain point. following his exercises, I haven't felt neck pain since. Highly recommend !!

I am very pleased with the treatments I received after my 2019 car accident. I'm glad I chose…read moreTeamworks to help with my Rehabilitation. They were very kind patient and attentive and I am so grateful! Thanks again! I will genuinely miss the team!

I really appreciate the collaborate work of the care providers at team works. Right from the start,…read moreI was able to get my first appointment in on the same day I called. Angie at the front desk was excellent in scheduling me in right away and had the patience as I have been working through a concussion. I have been seeing Dr Khaled Dossa who is a chiropractor at the clinic and PT Cassandra Travelos. Their team approach has been very beneficial for me in my recovery post car accident. I recommend those who are looking for a rehabilitation clinic, to look no further and choose teamworks.

I had a bad experience with Dr. Janet Yu today. I booked 1 hour appointment. Acupuncture session…read morewas fine, a felt a little pain so she stopped it and decided to do some massage. It was ok with me. I was surprised when she told we are done after 15 minutes of acupuncture and 15 minutes of massage. Front desk girl pointed Janet that it was 1 hour. She said fine, give her $10 discount (for a half session, oh well) and left to treat another patient! I asked to call Janet back and told you that's not right, I am not going to agree with such a "deal". She asked if I have an insurance on file, I didn't. Janet started talking about "15 minutes cleaning ", but it wasn't said anywhere that cleaning is included in fee. Her next argument was that I stopped the treatment, I said no, I just asked to remove needles and continue with massage. Then, the doctor suggested me to go back and continue massage for half an hour, I refused. After all her tricks, she said: leave if you don't wanna pay. Such a wonderful customer service Janet! Lovely. Nevertheless, I paid half a price. Really disappointed because heard a lot of good reviews. My partner also had a good experience. Very very sad, I've been waiting for this appointment for 1 month! Janet, how could you? The saddest part is that my partner and I wanted to go to naturopath and chiropractor doctors. We are able to invest our $$$ and good attitude to the clinic. We liked its website and google reviews as we are new to the area and we follow recommendations online. Dear business owners, if you read this, look how 1 person can literally scare away 2 clients! P.S. a front desk girl is very nice :-)

I saw some good reviews on this place and it is right down the street from our house so I figured…read morewhy not try it. After trying for 2 days to get somebody to pick up the phone here I was finally able to speak with the receptionist to confirm that they did gift certificates and would be open until 7:00pm. (On Valentine's Day) I pulled up to the door just before 6:30pm only to find it locked with nobody in sight. I waited a couple of minutes and a man (RMT Allan Portelance according to their website) reluctantly came to the door to see what I needed. I very excitedly told him that I was there to pick up a gift certificate for a one hour RMT massage for my boyfriend for Valentine's Day. He said there was nothing he could do because the receptionist had left and he "didn't deal with that stuff" I was a bit taken back and told him again that it was for a Valentine's Day gift and that the sign next to us on the door, as well as the confirmation from the receptionist earlier in the day stated that they were open for another full 30 minutes. Allan again said there was nothing he could do and shut the door on me walking away. I understand that customer service seems to be a bit of a lost art these days, but this place is clearly lacking in professionalism and good business practices as well. I would not recommend going here if you want a good experience.

This is a new clinic with free parking. The RMT, Chiro, and Acupuncture were SUPER-GOOD! The…read moretreatments were AMAZING! The therapists are incredibly knowledgeable and effective. My stubborn neck and upper back pain has been dramatically improved with a few sessions. When I went to my previous physio and RMTs, their treatments were very superficial and non-specific, so those did not make any improvement, wasting precious time and money. But the treatments here are incredibly precise, suer-effective, and very relieving right away! I highly recommend this clinic!

I have had a very positive experience at Cross Roads Physiotherapy & Massage Therapy! I had a small…read moremotorcycle accident in May, and I have been seeing Jason for my physio and Yung for my massage. They are both wonderful practitioners and are very kind and positive. I highly recommend them!

After two years of chronic pain from frozen shoulder and the inability to raise my arm from my…read morerotator cuff strain, I contacted my "go to" medical office at Crossroads. They hooked me up with Louise. She was highly effective in treating my wcb injury. I strongly recommend Louise's expertise in physio services and her holistic approach. I'am so grateful to have met this "true healer". Thank you Crossroads! Your team is amazing! Jennifer K. - Vancouver, B.C.

Been seeing Nicholas the RMT for years now, absolutely the best. This new location is gorgeous,…read moreparking in the back and new lovely facilities! I love anywhere you can book online easily. They bill my benefits, everything is so simple here.

I have seen Tycson Boult for almost 3 years. I followed him from the clinic he previously worked at…read moreto Catalyst Kinetics. The facility is nice, with lots of waiting space and people who check you in quickly and bill you quickly as well. I live about a 30+ minute drive from this location but Tycson is worth it! In addition, I have also had the chance to get some adjustments from 2 chiros there, Trent and Steven (who has since left) but all three were very personable and have helped me through some not so great back, hip, neck pain plus some number fingers!

Has 12 Registered Massage Therapist. 2 Chiropractors. Physiotherapy…read more online booking open 7 days a week momentumtherapeutics.ca

Really had a great experience here! This location is super convenient for those in the Burke…read moremountain area and Marialena really knows how to treat a customer right. The staff is friendly and the service is excellent. Would definitely recommend!