As a first time mom, I highly recommend Shannon and her postpartum doula team. Shannon was very…read moreresponsive and made me feel comfortable throughout my birth journey, including pre and post birth at home visits. When it was time for me to delivery, she rushed over directly from another birth at a different hospital. Right away, she was great at coaching and remaining helpful and calm throughout the process. My nurses had a great time working with her. I couldn't have delivered my first baby without Shannon in the room. After we returned home, I worked with Whitney, Amanda and Jessica who are postpartum night doulas from Shannon's team. They rotated who was coming each time, and everyone was professional, punctual, and communicative. In addition to feeding and taking care of the baby, they also made sure I was healing better and gave us a lot of advice. I especially enjoyed working with Whitney and Amanda if you can get on their schedule. I'm really glad I went with NOVA Birth Services team!

I signed a contract with Nova Birth Services LLC in July of 2025. In order to secure the doula…read morebirth and postpartum overnight services, we paid a 50% deposit on both services totaling $3050. In November, I was diagnosed with severe preeclampsia and hospitalized. Due to my condition, I had to deliver my baby early via emergency c-section at just over 31 weeks. My baby is currently in the NICU. I wasn't able to have a prenatal in-home visit due to my hospitalization and was given very short notice of my emergency C-section due to my declining health. After my birth, I was put on magnesium, and my baby was sent to the NICU. My husband and I were both so terrified that the last thing I was thinking about was having my doula attend. I was afraid for me and my baby. I reached out to Shannon after my birth and asked if I could cancel the postpartum doula services because of the new financial strain of NICU costs/my hospitalization. She informed me that if I canceled the postpartum doula services, that both contracts would be void, and all services would be considered rendered. Remember, I did not receive a prenatal visit nor birth services due to my medical condition & hospitalization. The contract I signed stated that if the doula wasn't at your birth, you would be entitled to eight hours of postpartum services. Shannon explained that because I paid a 50% deposit on both services, none of the services were paid in full so I would receive nothing else moving forward. Although we had paid $3050 and the birth doula services were $2100, I would need to pay an additional $900 in order to receive the eight hours of postpartum services. She said I could "take it or leave it" and that she would not move money from one contract to another. I was shocked at her response. There was no solution offered where I could receive any services post-birth for the $3050 we had paid. More money had to be paid. This was literally the worst experience of my entire life, and I received no care or compassion at all from Shannon. She maintained that her responsibility was to her staff/business. During our phone call, I was talking about my hospitalization and she mentioned that all of her clients were hospitalized. I clarified that I wasn't hospitalized because I was giving birth. I was hospitalized due to severe preeclampsia and potential organ failure. Trying to work things out with her made a horrible situation even more stressful and terrible. She refuses to budge and maintains that we will not receive any postpartum services if we don't pay extra. My husband and I feel as though we have paid $3050 and have received nothing. We did not receive a prenatal appointment, doula birth services, or any postpartum care. Please see the last email I received from her.

When my daughter had what we found to be dual lip-ties AND a tongue tie, I called my midwives…read moredespondent. They quickly recommended PLS and gave me the cell # of LC Laura within minutes. We had an appointment with her the next day-- on a weekend, no less! Laura, throughout my time with her, has been responsive and accessible. She diagnosed the ties and provided follow-up support in person-- and was accessible 24/7, it seemed like. I could text, call, or have her come to my house at the drop of a hat. I don't know how she does it! You and your bebes will be in excellent hands with her!! (Or any of her other co-workers, I'm sure). As I told her during our discharge, I hope to not need her services again with any potential little ones, but I am very thankful I know where to turn if I do.

Jennifer has always called me back. I have spoken with her on three occasions, the first was a…read morestressed out back to work momma who's baby wasn't taking a bottle - I begged for a consultation, but Jennifer was so calm and knowledgeable she said she wouldn't feel right taking a full consultation fee for my concern and gave me lots of advice. Second consultation was a follow up on that phone call where I inquired about torticollis and possibly a tongue tie. Jennifer took an amazing detailed account of our experiences and spent a good 30'min on the phone with me sharing her wisdom and experience with removing a tongue tie on a 4mo. Again, so patient- so kind. And I hope this is the last time I had to call her but I got mastitis!! She gave me a plan and was so patient when I was all over the place needing her to repeat it several times. I wish I only found Jennifer sooner and I'm forever grateful for her patience, wisdom, and kindness. You will not regret hiring her.

I am a repeat client of Amy's and I cannot tell you enough of how valuable she is to have in your…read moreback pocket. As a second time mom, I didn't think I would need as much help this time around with Amy. I knew how to get a good latch, how to position my body and the baby, and felt confident that I only needed minimal visits, but baby #2 had other plans in mind. Baby #2 was born at 37wks and while that's considered full term, it's actually on the early side which causes a lot of complications with feeding. My baby had trouble latching and sucking because there wasn't enough time practicing these motor skills in the womb. This resulted in the baby not being able to transfer milk, even though my milk was coming in. Amy confirmed this with her before and after weighing from a 20mins feed. I was so upset and devastated, that we had to move quickly to formula feeding to get the weight up fast because baby #2 had severe jaundice and we were trying to keep from being admitted to the hospital for phototherapy. Unfortunately, we had to be readmitted and Amy coached me through protecting my milk supply, while formula feeding and getting baby's weight up. She also reassured me that this is just a blip in our breastfeeding journey and that we will get back on track when he's healthy and clear of jaundice. I ended up upgrading my package to the Luxe because of how important it was for me to get us back to the basics once baby #2 was in the clear health-wise. I not only was able to protect my milk supply while having to formula feeding for two weeks but I also needed support in making sure once I returned back to work how to maintain a sustainable stash without oversupply, as I did with my first. I am almost 3mo postpartum and baby #2 has a great latch, is thriving in all the drs appointments, and gaining weight beautifully. At my last in home visit Amy walked through our schedule to have a successful stash, pumping schedule, and ready for baby to start daycare and me to return to work. I almost cried when she as leaving because I've appreciated everything that she has done for me and my babies. Words cannot express how much she has meant to me. I am so thankful for her wisdom, support, expertise and care she brings with her to every visit. If you are considering a lactation consultant, get on her books!! She's your go-to-guru.

I had a baby less than two weeks ago, and I can already say that the most important decision I've…read moremade postpartum is hiring Amy. I found her through a friend who had an amazing experience, and I reached out in a panic on a Sunday when my milk came in and I had no idea what to do. Her insanely fast response time was much needed; I found out the next day that our son had lost more than 10% of his birth weight and to say that I was freaking out is an understatement. Amy came that afternoon and I immediately felt like I was in great hands. She taught me how to breastfeed comfortably, got me set up with my pump, did a weight measurement to see how much he was getting with each feed, and also helped get a plan in place to get my son back to his birth weight. After the appointment she has been incredible over text/Voxer and answers questions so quickly. Feeding a baby is so stressful but with Amy's knowledge and confident demeanor, she demystifies it. I immediately signed up for the luxe package and truly wish I did this before I delivered so I would have had a plan in place and didn't have to play catch up. Still I'm so glad that I reached out to Amy and probably would have stopped breastfeeding if I hadn't. She is truly the best and I'm so grateful to have her guidance for one of the most important pieces of my life!

Shannon is amazing! She helps give you confidence and support during any stage of your…read morebreastfeeding journey. Her warm approach and depth of knowledge are comforting during the stress of postpartum hormones and the learning curve of breastfeeding. She can help get on the right track or troubleshoot any issue. Highly recommend!

I really appreciate Shannon's extensive knowledge and wealth of experience around breastfeeding,…read morechild development, and parenting. She combines them beautifully to offer non-judgmental, kind, high-quality support to families. Highly recommend!

Dalaney was a God send! On our first visit, my daughter didn't want to latch. Every time I tried it…read morewas a nightmare. She cried a lot! And my nipples were so bruised. With Dalaney tips, patience, kindness and love, she was able to help us and today I can breastfeed my daughter without pain or crying.

This review is long overdue- if I could give Dalaney 10 stars I would! Dalaney helped me…read morethroughout my breastfeeding journey with my daughter- starting with our first week home from the hospital through my return to work several months later. Despite having access to lactation consultants throughout my stay at the hospital, coming home was stressful as I was still having issues with latching and our daughter was not gaining weight. Dalaney was so easy to work with, and when she came to my home she immediately put us at ease, helping with techniques and guidance and working with us to set up strategies for success in the short term. I continued to consult with her virtually as I started pumping and had some issues with supply returning to work- without Dalaney I doubt I would have successfully continued breastfeeding. Dalaney is not only incredibly knowledgeable- her warmth and kind demeanor made me so comfortable throughout all of our consultations. She provided me both with the knowledge and the confidence to continue my breastfeeding journey. Thank you Dalaney!

I'm shocked that no one has written a review yet, considering the stellar consultation I received…read moretoday. From scheduling our appointment via email to the final minutes of our consultation, I found Hilary to be exceedingly warm, knowledgeable, and genuine in her desire to facilitate a path to success for her clients. I was also pleasantly surprised to find her presence and style of instruction to be so calming, a welcome trait considering the topic of breastfeeding can stir so much stress. She was patient in answering all of my questions, and went the extra mile in writing down the things I'd have trouble remembering. As if that were not enough, she made a point to assure me that she was accessible via phone or email after our session if I needed to troubleshoot anything. Because of Hilary, breastfeeding is now a more pleasant and (gasp) comfortable experience for me. A+!!

From the owner: In-home Lactation Consultation. Breastfeeding support just a phone call away.read more

I had a great experience with this agency. I used them for night nurse help when I had my second…read morebaby. Even though the baby arrived one month early, Gerri, the owner, was able to line up coverage for me. I used help most nights until my baby was four months. They got my little boy on a schedule and I was thrilled with just about every nurse they sent (only one was not a fit). They have some excellent people and Gerri is a pleasure to deal with. I will definitely use them if we go for #3!

From the owner: Mother & baby Matters is a highly specialized and comprehensive maternal-infant-family doula…read moreservice in the Washington DC Metro area designed to support mothers and their families during the wonderful but overwhelming time surrounding childbirth, or adoption of a newborn. The goal of our program is to assist the new mother and her partner in creating a personally fulfilling birth and postpartum experience. Motherly care and guidance are provided by a professional staff of doulas, (pronounced Doo-la) a Greek word for those who mother the mother. These doulas can be either labor support birth doulas or postpartum (after the birth) doulas.

I'll apologize ahead of time for my lengthy review; however, I feel it's necessary to provide in…read moredepth details of my negative experience with hopes it could possibly help another family considering using this company for their infant care needs. I'll start off by offering some general advice for any potential customer considering using Virginia is for Doulas. First and foremost, I would most definitely consider getting a written description of what a doula can or cannot do. The scope of my needs stayed relatively constant over a period of a few months. Unfortunately, Tiffany (the owner) changed her mind several times as to what her doulas could or could not do and as a result, we had to look for help elsewhere at the last minute. As mentioned, this changed several times based on Tiffany changing her mind alone. Secondly, a written copy of their sick policy is a must. Decide on whether you want your infant/child exposed to a sick doula. In our particular case, our son is a preemie. We verbally requested that any sick doulas should stay home to avoid any issues for our son and his weakened immune system. Our doula was sick and our pediatrician recommended that she not return to work until 48 hours had passed after starting antibiotics. Tiffany still charged us for those particular days of our doula being sick. Even after, our doulas health continued to decline and she had to miss work for almost a week. Clearly it was a terrible idea for her to work due to her own sickness, let alone work around an infant with a weakened immune system to begin with. As a result, our entire family got sick that ended in multiple doctor visits and medications just from being exposed to our sick doula. Another clarification that is extremely important is what happens when your doula can't come into work. Not only limited to being sick but for any reason they can't make it to work. On multiple occasions my family was left in a predicament where fill-in support was not provided. There were several instances where we never even received a text, phone call or email from Tiffany or anyone for that matter about the status of finding a replacement. We had to sign up with a completely different agency that could provide back-up help for our family at the last minute. Aside from all the frustrations listed above, the lack of professionalism on Tiffany's part was the most unsettling of all. I'm a fairly open-minded person. I realize mistakes happen. No one is perfect. However, I wasn't expecting Tiffany's unprofessionalism with regards to my genuine concerns. I was caught off guard by her rudeness and condescending attitude as if I had no reason to be upset. In many responses from Tiffany directly, it was almost as if I was being blamed or at fault for how those given situations were handled and I was offended. Both my husband and I have 25+ years of consulting experience with a strong background in client management and customer service. Tiffany could benefit from improving the way she handles interpersonal communication with her long-term clients. While she was cordial and pleasant for the first few months, over time her attitude went from pleasant to disrespectful and ill-mannered in all forms of communication. Not something you'd expect from the owner of the company. Her behavior and way of handling certain situations caused me to want to cut ties with her on many occasions, but I remained a long-term client because of one particular doula named Summer. We adored Summer because of her compassion, her knowledge and her love for what she does and for all the babies she cares for. Had it not been for Summer, we wouldn't have remained clients for as long as we did. I'm hoping this review will help anyone who reads it and is considering going the route of hiring a doula and using this particular company. I'm simply being honest about my family's personal experience and I genuinely wouldn't want anyone else to be put in some of the situations we were or be spoken to in the manner that we did.

If you're pregnant and in the market for a doula for your upcoming delivery, I highly recommend…read moreVirginia is for Doulas. Tiffany and her team are extremely knowledgable and were helpful and supportive during my entire pregnancy through the delivery and post partum. I researched and considered other doulas in the area, but booked them after my initial phone consult because Tiffany was so friendly and informed, I knew I'd be in good hands. I ended up having an emergency early induction and was so glad to have Tiffany as my doula providing pain relief and support during what could have been a scary delivery - thanks to her help, my baby was born smoothly and I recovered faster than I did with my first child. The package we chose also included birth photography and follow up birth announcement photo shoot; other doulas try to double as birth photographer but I'm glad they provided a separate photographer so the doula can focus without having to multitask. My photos came out beautifully and I'm glad we'll always have them to remember this special time. My husband and I also attended the birth expo they hosted which was informative and full of freebies. If we have another baby, I will definitely book them again in the future! Thank you Tiffany!

Faith and the NOVA team are truly first rate…read more Expertise is on pace with any doc we spoke to. The guidance and peace of mind was priceless. We cannot recommend them enough. Easily the best money we've spent in regards to the birth process. Joslyn has been a huge help with the baby at night and treats him like her own. She has offered expertise and little hacks here and there that have made a huge difference for us in getting acclimated as new parents (hello pace feeding). we only wish there were more of her! We feel so blessed to have found NOVA and confidently recommend them to anyone, even though we would selfishly like it if we could keep them for ourselves. God Bless!

We didn't have a good experience at all. We used the service a few years ago after the birth of our…read moresecond daughter and it was a total disaster.

Beware of significant variability in degree of skill amongst providers. I had assumed that all…read morewould be excellent at soothing a newborn. My husband gifted me 2 consecutive weeks of a night nurse upon arriving home. It was a priority to breastfeed and I was given the baby nearly every 1-2 hours to nurse for the first 4 nights. Because the Christmas holiday required a different night nurse, I experienced a dramatic difference (was given the baby every 3 hours). As I wasn't sure if this was a natural change or due to a difference in the nurse. When I completed the additional subsequent day with the primary nurse, she continued to give me the baby every 1-2 hours, and even endorsed use of formula (Which I relented to). As the pediatrician confirmed that the baby was gaining weight well, and my lactation consultant confirmed that I did not have a supply issue, I knew that the skill of my primary night nurse was inadequate. I reached out to LMS immediately. I discontinued care with the primary nurse, and complete one night on my own (baby woke every 2 hours). While they were able to switch my night nurse to one with the ability to soothe the baby, they refused to give me a refund for the nights I had worse sleep. Instead, they provided only a $500 credit ($100 per night of poor sleep). Ultimately, I paid $1600+ and got worse sleep for 5 nights! They argued that I should have contacted them earlier, but I did contact them as soon as I noticed the differences in care. As LMS advertises skilled staff with soothing techniques and bottle feeding, the assumption is that the care delivered is standardized. I recommended that (1) the night nurses send them a summary of the schedule and (2) that they administer a survey after the first and second night to evaluate the mom's experience. This may help to reduce issues for future moms that I experienced.

Had a fantastic experience with two different night nurses while spouse was away. Excellent…read morecommunication with caregivers and coordinators. Took great care of my infant overnight. Followed instructions regarding care and feeding. Even washed pumped parts and bottles and made up bed ( sofa sleeper) I had set up. You don't need an extra bed, but we had one. Nurses had infinite patience with my fussy infant overnight. The service is expensive, but well worth it if you can swing it. I would absolutely use their service again.