Apparently this company services loans from a bunch of companies, so they don't really know much about the specifics of each company's policies. They provided me with an agent to service an existing loan who couldn't answer my questions. Turns out, he is a new policy specialist who knows nothing about existing policies. Why did they provide him as my agent then?? Because they don't care about existing customers...new policies are the money maker. They just hope you will never review your policy or have questions. Then, when they can't answer questions or they can't explain their own business, they say it requires "research" to answer. My policy, under Nationwide, like the previous reviewer just continues to increase annually with no additional coverage. They have no interest in managing or correcting the existing policy, just want to sell me a new one. NO THANKS! I found my own policy with more coverage and price dropped from $1156 to $355 per year! I have never had a claim and have been ripped off! Do not get insurance through this third party insurer because they cannot help if you have questions. Also, they will scold you when you get frustrated by the lack service you receive. In 12 years the agent never reached out to discuss the policy, because the just increase the cost and hope you won't question it. My auto insurance reaches out annually for a review!! Go directly to the insurer, but avoid Nationwide because they are NOT on your side. read more