Had these guys come over for a fireplace cleaning. Julain and Steven did both of my units and did…read morean excellent job. Super high quality work. Great communication and a fair price. Both of the fireplaces look and function as if they were brand new. I highly recommend this company for fireplace work. Also I had this company come by a couple years back to look at my central air unit. They did great work then too and for a fair price. Highly recommend! A+

High Altitude Heating and Air is great! My gas fireplace…read morewould turn off by itself. I couldn't figure out what was going on. They sent someone out for a service call who thought he knew what was wrong but didn't have the right piece. I did have to reschedule for the piece to be installed, and then Day of they had to cancel because my tech was out which I understand. He came back out like the next week and the piece did not fix the issue so he had someone else come out and they fixed it for me. Both techs were informative and polite. Pricing for the service call and the replacement piece if needed were reasonable.

We have used QFS for cleaning and maintaining our gas fireplace for 6 years now and wouldn't use…read moreanyone else. They are competitively priced, thorough in their work and always friendly. We've never had an issue with work they have performed and would recommend them to anyone.

Trustworthy and very knowledgeable Great communication and…read moreon time Also cleaned up very well after service

Excellent customer service Including education of unit…read morewarranty work and cleaning Would recommend highly and also they mentioned add on for future purchase

This company is owned/managed and named the same as their recently bankrupted Denver location. I…read moream surprised that the Colorado Springs store has such good ratings on Yelp since BBB only rates them C+. DO NOT TRUST THIS BUSINESS!! My Denver Fireplace Warehouse experience was as follows: bought a $10,000 plus fireplace and found out that it would not fit properly in my home- this was clearly the fault of my contractor and my inexperience. I then bought a less expensive model that from them, totaling about $20,000 to Fireplace Warehouse. Sean, the salesperson I worked with, would not take the expensive one back even though I offered restock fee payments and so on. He did offer to display it in the store and try to sell it for me- a consignment type agreement that Fireplace Warehouse would reimburse me whatever a store customer might pay for it. During this time I would still own it. I posted it on Facebook Marketplace as well. After many months I had a good offer on Facebook and called Fireplace Warehouse to arrange for pick up. Sean wasn't returning my messages so I began talking to Faye in sales. She told me that my fireplace had been sold a few months back for $6000. I was uncomfortable that no one had informed me or reimbursed me. Faye claimed that she had called but I never found any record of those "calls" and surely a letter could have been sent since they had all my information due to the 20K in sales. For several weeks Faye strung me along that a check would be issued from the other store, she would call back, yada yada but nothing happened. At one point the owner, Joe Womack, indicated the check would be issued "next Friday". Then, the news changed to Fireplace Warehouse Denver went into bankruptcy and there would be no money for me. Since multiple people from both stores were lying to me for a very long time I want to warn others. I've waited over half a year to post this because I feel stupid for trusting them but I want to do the right thing by warning others!!!

They were great to work with. We love the outdoor firepit, and it was convenient having them manage…read morethe gas line install as well.

I hired Advantage to replace my old wood burning fireplace with a new gas insert and I am so happy…read morewith how everything turned out! From the initial consultation to the final install, they were wonderful to work with. Now I have an efficient, attractive, and convenient source of heat to compliment my 1920's bungalow. Thank you, Advantage!

Our fireplace was not lighting and the technician, Aaron, was extremely thorough in his diagnosis…read moreand communication of the issue(s). He was on time and his office kept me apprised of his arrival. After he fixed the problem, he stuck around to make sure it had been resolved. I will not use any other fireplace service except Peak Fireplace going forward. Thank you for your professionalism!! Steve P. 8/15/2024

THIS IS WHERE CUSTOMER SERVICE PROFESSIONALISM HAS GONE TO DIE. Have used these folks for several…read moreyears; technicians were always knowledgeable, professional, and friendly. Never had an issue with anything...until now. Called last week for a service appt; person said she would get back to me Monday (called Friday). After leaving messages several times, and after seven days of no reply, I once again called. Female started giving me lame excuses for not getting back to me. After her repeating that they were very busy for the 5th time, I laughed. She blew a fuse; I asked to speak to the owner; she hung up. It's unfortunate he company's face to the public is someone better suited to the fast food or waste management industry. By her behavior, I guess I am now blocked from their services; too bad, their technicians are very good. Received below response. If treating customers with respect means ignoring their requests and hanging up on them, I guess this business has a unique definition of respect. Never did I "belittle" the receptionist, as she alleged, but if that's what you wish to believe, so be it. Maturity and integrity clearly is something she has yet to discover. Having employees' backs is what a good Boss should do. But when a troubled employee is backed blindly, the cost of that loyalty will eventually catch up with that business. For those considering this business, beware.

They never return calls. For 2 years I've tried to contact them about a fireplace problem I've had…read moreand they never return calls.

Just had my 2nd Napoleon Gas insert installed by these folks. WOW, I love it, even better than my…read morefirst one. Ron's sons installed and CLEANED UP afterwords. Call these guys for a great price and a great install.

We contracted this company in 2024 to fix an existing fireplace at our home. Instead, they sold us…read moreon a $2,500 Duzy fireplace replacement with the promise that it would be a better, easier to operate and foul-proof option compared to the current previous system. Fast forward almost two winters later and they've had to come out 5-6x since purchase to fix the fireplace they installed. And, every time they visit, it breaks a month later during periods of use. Today, the fireplace is unusable and after several frustrating exchanges with the manager -- they refuse to work on the fireplace citing "legal" changes that prevent them from doing so. Instead, we need to upgrade our fireplace to an $8k option or hire a company from the front-range to fix their installation. Here is an exact copy of the email received from the owner after several attempts at troubleshooting their installation: "So I would agree that you have ruled out battery issues if they are fresh in everything (receivers and remotes). It could still be a valve issue if that worked and then stopped. We will still not come work on it ever again after the last time we "rewired" it, as the new policies and laws prevent us doing so any line. You and I had agreed that that last trip for that wiring part would be the final time we touched your logset. Eventually you will have to look at an upgrade to seal gas unit, but in the meantime you could pay someone else to work out if for you, it just can no longer be WFS." This is after several previous attempts at refusing to work on the logset and placing the blame on us not their installation. So, while I appreciate the efforts of the service team that came out to fix our fireplace, I simply cannot recommend this company to anyone given that they will upsell you, blame you, and then refuse to stand by their product and installation.

Best of best. Gary came to my home several times to spec a unit and he exceeded my expectations by…read moreorders of magnitude. Gary was able to show me visually how the unit would preform in my home prior to install and after the fact- it turned out better than anticipate. True professionals in their field.

Highly recommend! Derrick helped find a solution to get our beautiful fireplace surround repaired…read morewithout tearing down the entire thing. The surround was built years ago but we recently learned that the clearances around the fireplace box were not in compliance with the manufacturer's requirements. Derrick contacted the fireplace manufacturer, made and marked measurements on the surround, gave us names of several contractors, and advised and worked with our chosen contractor who then re-framed and re-tiled the areas directly surrounding the fireplace to make sure it was safe and compliant. And it actually even looks better than before. Derrick really went out of his way to find an aesthetically pleasing but SAFE solution that didn't involve tearing the whole thing down and starting over.

Great service!! Brian and Derrick were very thorough and took time to answer all of our questions…read more They did their best to try and repair our 30 year old gas fireplace per our request but due to the fireplace not being manufactured in 15 years, the part (which surprisingly they did find) didn't work out. We now have a beautiful electric fireplace they installed in it's place with a custom surround. We recommend this company!

The cabinet they made turned out fantastic. The quality is great and the look is high end and…read morebeautiful. I wish they could make all my furniture it is so much thicker and sturdier than anything you can buy in the furniture store. The hinges are hidden and the paint was perfect. thank you.

John and Jim of Pro-Finish Inc. did an amazing job on a stair railing for me. It was a challenging…read moreproject in that new carpet was mistakenly installed prior to the installation of the handrail by O'Brien's Carpet One, which meant John and Jim had to come up with a way to install the railing without drilling its spindles into the carpet. The craftsmanship of the railing is phenomenal. It's a fine example of a level of expertise and workmanship you just don't see much of anymore - very rare. I also appreciate that John and Jim worked with me to find the best stain color and the best style of railing for my home, and that they went above and beyond to get the work done within my time constraints. I could not be happier! John and Jim, thank you for making my stairs safer and for elevating the beauty of my home!

Mike, was awesome. He came out to give me an estimate on my fireplace. After I told him the issues…read morewe were having, he fixed the problem. Very honest company. I would highly recommend them.

Almost 18 years ago Mike installed two pellet stoves into our house in Woodland Park. He has…read morealways been available, sometimes coming late in the evening to help keep the stoves in working order. He is pleasant, knowledgeable and reasonable in his rates. He is simply the best when it comes to pellet stove service.