My student at Virginia Tech went in after getting a warning that the electrical system had a…read morecharging malfunction. They quickly diagnosed the failing alternator and replaced it quite affordably. The car is driving better than it has in a long time. They treated her so kindly and respectfully, which means a lot to a mom 6.5 hours away.

Son's car ran over a bolt the day of graduation. Robert was able to patch it that afternoon. They…read morewere fair and honest and checked to make sure they could fix it before taking the car.

The technician who visited my house did absolutely nothing other than placing a few rodent bait…read moreboxes. They did not even bother to inspect the interior or exterior of the house to properly assess the situation. Furthermore, despite my explicit questions, the technician failed to provide any clear explanation of the next steps or how these bait boxes should be managed moving forward. I was left with no instruction or information regarding the follow-up plan. As a paying customer, I find this lack of professionalism and poor communication completely unacceptable. I expected a thorough service and proper guidance, neither of which was provided.

Got 4 bids for termites and moisture. This company far exceeded my expectations. Prompt,…read moreknowledgeable and family owned. Son and son in-law pulled wet insulation from crawl space and I was amazed how nice, quick and professional they were. Robert was great explaining the problem with photos and offered different strategies. Called Dad with questions and he was spot on. Just really really impressed with All Pest.

I was a bit nervous about Firestone after I had dropped my car off right before closing to get a…read more coolant leak figured out seeing some of their reviews. I got a quote a little higher than I wanted, so I called around and it was about 200$ more at both places I called. As a female college student who has a mechanic for a dad, I had some questions I wanted to ask to make sure I wasn't being ripped off. When I called Firestone back to ask those questions, I spoke to a woman needed to put me on hold about three times to get answers. Finally, she came back and somehow the price had gone up about 40$. I asked her how that was possible and she said "I don't know that's just how it is." I asked her another question and she then proceeded to hang up on me, as if my car was not literally parked at the shop to be worked on. I immediately called back and a man named Matt answered the phone. Matt was more professional than the woman I spoke to and answered all my questions and listened to my concerns. I think due to the woman being unprofessional and hanging up on a paying customer, they gave me a discount which was very much appreciated. When I went to pick up my car, the woman then rudely questioned my discounted price in front of me. My discounted quote was upheld. Firestone was able to get me in very quickly and get the parts needed quickly as well. While I don't appreciate being hung up on for simply asking rather routine questions, every other staff member I spoke to was very nice and helpful. Thank you Firestone for taking care of my car and my wallet! And thank you too Matt as well.

If I could, I would give negative stars as I got an oil change and waited two hours. On the way…read morehome my oil pressure light was going off and I thought because I just got an oil change I didn't think anything of it. Come to find out the completely wrong oil filter was put in my car resulting in my engine to lock up and now have to pay for a brand new engine. Customer service was awful as when I called to ask what could be the problem the day of the oil change they said "I don't know what could be causing it" and not know the issue, let alone put a completely wrong oil filter in a car and letting the customer leave knowing it was wrong, what if it was your car?