Everyone one was friendly and pleasant from the start to the end of my visit, I was very…read morecomfortable with the staff which is important since I have a fear of dental procedures. The care so far has been wonderful.

I would give no stars if that was an option. I patronized this office for three years. For two of…read morethose years, they did not have a dental hygienist so I didn't have any appointments. I returned a few weeks ago after I was notified that they did finally hire one. I arrived at the office and was immediately told by the front desk to sit down and shut up (no, she didn't actually say that but the intent and the attitude were there) and she would get to me in her own good time. When I was finally called, she was much more concerned about how I was going to pay for my care than what care I actually needed. It became obvious very quickly that this place was all about the money, how to separate me, and everyone else who walks in their door, from their hard earned money. In January 2025, I had x-rays done, then returned for a cleaning in February. I never got my cleaning. Instead, the hygienist took a cursory look around my mouth, feigned as though she was doing the standard periodontal probing, calling out five and higher most of the time. I've had this done before and never anything more than three. I started smelling a rat. The hygienist then declared that I needed a "deep cleaning' and that it would cost $3,500 for two visits to complete it. Now I was very suspicious. While still sitting in their office, I found another local dentist (Gagnon Dentistry in Farmingdale, ME) online and made an appointment with them. They completed the same procedure a month later and found no serious issues. I also got my teeth cleaned, unlike Aspen. In addition, when I asked for my dental x-rays from Aspen, they printed the ones from 2021, not the most current ones I got this year, 2025. What they gve me was useless to my new dentist. Thanks Aspen! My guess is that they couldn't find a dental hygienist who would act as dishonestly as they wanted. I'm also guessing the hygienist is working on commission. Bottom line: Stay away, stay away, stay away!!!!! This place is all about the money...taking yours!!

Recommended by my medical plan, tried calling 7 times left two messages, zero response !read more

I am a tough dental patient who has found my Dental home. I experienced Gentle Family as iGentle,…read moreAttentive, Professional and Kind. Most highly recommended. .

If you value your teeth, avoid Dr. Z. I needed a new dentist and his office was close to mine, and…read moreI was able to visit on my lunch break. I wish there were reviews that I could have read before hand, because just about everything he did to my mouth turned painful. At my initial checkup he said I needed a crown. I had been told that for a long time by many dentists about a particular tooth, but it never bothered me so I ignored it. This time he said that the x-ray showed decay, and it was only a matter of time before it would start causing trouble. I was facing losing my dental insurance soon after so I said okay. I had problems with it as soon as it was set. I went back five times to have it shaved down repeatedly, but the pain persisted. In the end I went to another dentist to see what was wrong. He took an x-ray and said that the crown was not seated properly, and was a millimeter above my gum line, exposing the inside of my tooth. I called to get another appointment and the usually friendly receptionist's demeanor changed immediately. She argued that dentists vary in their opinions and Dr. Z does good work. I finally got another appointment and I got a bit of push back at first (everyone was very cold to me). While we were waiting for the x-ray taken by the other dentist, Dr. Z probed under the crown and I jumped sky-high. Incredibly, he said that in all his years as a dentist, he had never seen a tooth shift like that, displacing a crown!! What!?! I'm no fan of dental work, and I had to have the crown removed and replaced. The new temporary crown didn't fit and it kept dislodging while I ate (even though I only chewed on the other side) and I kept chomping on it. The whole ordeal was a nightmare. The tooth still hurts (remember - it never bothered me before I went to see him), and I need to see another dentist to (hopefully) fix it. I can no longer chew on that side. He also made a mess of a front tooth I asked him to smooth out because of a chip in the back. Save yourself some pain - go to another dentist.

From Los Angeles to Augusta, Maine, I personally have never been treated and served by a single…read moreDental Specialist who could match the skills and patient sensitivity, offered by Dr. Cutri. Randi, indeed, has been multi-gifted in his practice. Additionally, this Clinician's assistant presents as incredibly kind and skilled, highly complementing the practice! Dr. Paul Gervais

We waited for over a year for an appointment, we showed up to our appointment and they told us we…read moreweren't on the schedule. They said they would "call to reschedule" and it's been since June. absolutely horrible. maybe it was a blessing in disguise if this is a reflection of their professionalism.

I have been going to KVFD for 3+ years, and at least every 3 months I'm there for hygiene services…read moreor treatment as I've been going to dentist since I was 6 yrs old. Review? Very easy to have opportunity to share my experience with this dental office!!! From the first visit until one last week, I have not had a 'bad' experience. Told Dr Martin and staff that I 'enjoy' caring for my teeth with their help, and it has always been excellent. Sometimes get appointments through cancellations, or as soon as they can work me in. Added my experience is that of my wife. She does not find it easy to go to dentist, never will enjoy it. Has MaineCare. She has been going for about 2+ years now, and they have cared for her very well, even with some extra challenges with painless dental options. Office staff has always taken care of existing appointments, future appointments in a timely way, and cost is always known upfront.

Complete disregard to scheduled appointments. Had an appointment for my daughter set for 2:45pm and…read moreeven confirmed it with their system, next thing I know I am receiving a call from their receptionist asking if we are on our way. I was understandably confused by this since it was only 12:55pm, having never missed an appointment before and confirmed the time. Now because they are saying we missed two appointments she would no longer be able to go to their office. This confused me to no end, since I remember going into their offices and bringing my daughter to have her teeth checked on the date in question. And now because their staff gave me the incorrect time when I made the appointment and confirming that time with their system my daughter gets penalized. Absolute BS, never again will I ever go into their offices. They wouldn't even double check their system's receipts when prompted to confirm that it was an error on their side when I still have my text confirmation with 2:45pm as the appointment time. Patients beware, watch out for the office staff, double, triple, maybe even quadruple what they tell you. Or just avoid them all together.

The welcoming office and hygienist staff have been awesome at helping me navigate steps as a new…read morepatient and feel confident as I faced having to get a crown for a broken molar. Dr. Flaherty is an expert at building a crown and wisely uses technology to view tooth & gum issues. But he's also gentle & calming and thoroughly explains both the process and what to expect in the weeks to follow. It's weird to feel 'joy' about dental work but this crown was built, adjusted, and set perfectly, and the whole team made me feel welcomed and confident in choosing this practice. Also, The location and parking are perfect. The office is clean, bright & walls feature local artists.

Family Dental has been my families dental practice for several years now. I never fully appreciated…read moretheir dedication and care and compassion for their patients until today. My hygienist is always friendly, knowledgeable, professional and makes me feel 100% at ease. I love that they take blood pressure because, for some, access to that simple screening wouldn't happen anywhere else. Staff are warm and friendly, the space is sunny and clean with free WiFi! (Bonus). Get there early and take the super comfy chair in the sunny corner where you can watch the world go by or endlessly scroll on your phone thanks to the high speed connection. The dentist and hygienist will always explain everything to you. You won't have any unnecessary procedures, and you'll walk away with oral health swag every time. I recently shared with the dentist that my confidence in my smile has increased a million fold since they fixed a chip in my front tooth. She was so moved to hear it. Top notch staff, clean safe pleasant environment, plenty of parking, ADA accessible. They accept new patients. I am proudly adding a pic of a smile I haven't seen in years.