It's very disappointing to experience the customer service or lack there of that I had a Mark…read moreMartin's KIA dealership. There was no one on the lot but me and my father and I had been looking to trade in my vehicle. Mark really needs to speak to his car salemen about customer service and training them on professionalism. When I am doing business, I expect the best customer service, regardless of if I am offered a great deal or not. I scope out everything from the beginning of the visit to the end. It was a super humid day and after test driving three vehicles, I had asked if they had any water. The car saleman replied that they did not have water, but I could go to the water fountain. That was strike one! Strike two was when as I was trying to make the deal. I expressed the salesman that I was interested in the New KIA Seltos. (We test drove s Seltos, a Sportage, and a KIA soul). I was opened to the Sportage, but I was sold on the Seltos. After I expressed my concerns with what I wanted in a vehicle, my interest for the Seltos was basically dismissed. Among the negotiation, the car saleman said "Even in you don't get a deal today, I'm not worried because your car is still in good shape." This did not sit right with me at all because I felt that at this point, I was not heard and to be honest the salesman was not even really trying to make a deal. After getting my information to run my credit, I was told that it would take about 30 minutes to an hour to run my credit and that my dad and I could go grab a bite and that I would be called. I was under the impression that I would be called back to meet in his office to agree on a deal. That did not happen. I received a text message on what my payment would be. I would have loved to discuss this in person. I replied back with "thanks, but no thanks." What bad business.... Moral to the story: For us to be the only customers on the lot ( especially with everything going on). I was looking forward to negotiating a deal but I will not be doing tacky poor business with any of the Mark Martin's franchises. My credit is exceptional and holds value and I expect that when I do business ESPECIALLY with my hard earned coins. After graduating college, I thought that my experience would be a pleasant one, however, I ended up very disappointed. The cars had spiderwebs in the wheel wells , so I know they had not been driven in a while and a negotiation could have been made easily.

We had some warranty work and a recall repair to be done on our 2013 Kia and between the repair…read morestaff and everyone we talked to there we had nothing but professional and polite people deal with us

I'm very disappointed in Markmartin Kia I have been trying to get a hold of them and talk to…read moresomebody for the last three months about my car. They worked on it 2 month later the lights come back on and nobody will put me in the shop or has returned my calls.

I have heard some bad things about MMFord. Well,I love them. We supposedly had a truck ordered…read morethrough Crain Ford in Little Rock. The salesman at that place never even turned in our order. This truck is the beginning of a new chapter in our lives. Now, we are stuck even longer. Thanks to Caleb at Mark Martin Ford, maybe it will not be that long after all. We talked to him on Monday, August 14, 2023, and on Wednesday, August 16, 2023 we received our email confirming our order!! Thank you Caleb. They get 5 stars in my book.

I went up there to talk to someone about my car purchase and the problems it had, and the sales…read moremanager Kendall Felton was extremely rude and had a terrible attitude. Their financial lady Sherri was amazing, and went above and beyond for us, but you would think having the title SALES MANAGER he would treat his customers better. I hope scott wood doesn't find out how he is treating customers. I won't use them again, simply from this mans attitude.

I found the salesman Larry Brandtonies to be very honest and knowledgeable. Larry answered all my…read morequestions and saw to all my needs. I will definitely return to Scott Wood for my next car.

This is an exceptional store for this area! A beautiful new building housing so many nice Spartan…read morelawn mowers, side by sides, 4 wheelers, motorcycles, boats & pontoons. Couldn't ask for a friendlier or helpful staff, they're awesome!