Bought a brand new Ram truck and began experiencing serious and dangerous issues at around 3,000…read moremiles. The vehicle randomly stalls while driving, shifts itself into park, and engages the parking brake. It then struggles to restart and fails to properly charge the battery, causing loss of essential vehicle functions.
This is not just an inconvenience--this is a major safety hazard. I do not feel safe driving this vehicle, and I absolutely will not allow my family to ride in it.
The dealership has had multiple opportunities to fix the problem and has failed. They have blamed wiring, battery issues, or claimed they can't find anything wrong. At one point, they opened a STAR case and replaced the MGU (Motor Generator Unit), stating it tested bad. Even after replacing a major component, there is still no confidence the issue is actually resolved.
I have repeatedly been told the problem was "found" or "fixed," only for it to happen again. At this point, it is clear the root cause has not been identified.
Customer service has also gone downhill. What started as a helpful experience has turned into staff being rude and dismissive simply because I've had to bring the truck back so many times. Getting a loaner vehicle is extremely difficult unless you escalate the situation to management.
Stellantis has been no better--refusing to take accountability for what is clearly a defective and unsafe vehicle.
I am making payments on a truck that is unreliable, unsafe, and not fit for normal use. This has been a complete failure from both the dealership and the manufacturer.
If you are considering buying a new Ram truck, I strongly recommend you think twice.