Best. Service. Ever…read more
(This is a long story but I assure you it's worth reading)
I drive a 99 Jeep Wrangler, matte black, two door, soft top, the perfect vehicle. Her name is Blackjack.
A few months ago, I drove Blackjack the wrong way down a one-way street in Wildwood. Shortly after, I was pulled over by the most beautiful cop ever seen. In an effort to play it cool, I accidentally ripped my glove box completely out of its socket, and spilled all of its contents onto the floor of my car. Real smooth. At the time I was working 14 hour days, so getting it fixed wasn't my top priority. It just kind of hung like a mudflap from the top buckle that I had loosely hooked it onto. Eventually I had learned to live with it, and kinda just stopped using it unless I had to.
Fast forward a couple months, I'm back home and I need an oil change. I called this Pep Boys location and they said they could fit me in for one before the end of the day. So I dropped Blackjack off that afternoon, not mentioning anything at all about the glove box. They had her turned around so fast I didn't even have time to start making dinner. When I went back in, I chatted with one of the friendly guys for a couple minutes, paid for the oil change and was on my way.
The next morning on the way to the gym, I glanced over at my glove box and realized they had fixed it completely! And not just a half-assed job either, they put in new parts, hinges, screws and all. It looks and works better now than it did when I bought it. I checked the statement, and found that they didn't charge me a single dime for it! On top of that, they didn't even mention it to me at all!
I can't express how happy it made me, even if it sounds silly, it meant a lot, and I'm still incredibly grateful. If I wasn't an already broke college student, I'd love to march back in there and compensate them for their extra work, but since I'm a little strapped for cash as is, I'm hoping a glowing review will prove my appreciation.
Seriously the best service I've ever had, I'll be a customer here for life!