Allow me to share my experience with Willow Funeral Home and their owner/director, Charles Hanson…read more I traveled from out of state to bury my mother following her sudden death. My first contact with Willow Funeral Home was when I called a couple days following her death (no one ever reached out to my brother or I - her only living out-of-state relatives), and I spoke to Mr. Hanson, who within the first 45 seconds of the conversation brought up his deceased daughter, and explained how this made him a great candidate to be my mother's funeral director. Not interested in your personal story, Charles, and grossly unprofessional. Several other people in my family brought this up as well, which they agreed was uncomfortable and inappropriate. The conversation lasted for about 5 minutes, and this was the only contact I had with him until after my mother's burial. On the day of the funeral my brother and I arrived at a church we had never been to and knew no one at with our families. We were there for about 2 - there was an hour-long visitation and the following service. At no point before, during or following did anyone from Willow Funeral Home or the church ever introduce themselves to any member of my family identifying themselves as a funeral director or employee of Willow Funeral Home. We were not asked to sit with the family in the front, nor were there spaces reserved for my brother and I. The service was short and impersonal. No photos, no heirlooms. Just a casket and the flowers sent by my family and friends. Many others left the ceremony noting this. Following the service, my brother and I stopped to speak with someone who stopped us, and the next thing we know my mother's casket, my family and the entire motorcade to the cemetery is gone. They left with my mother and never said a word to us, nor were we ever informed of the location of the cemetery. My brother and I jump in the car and frantically search for the cemetery, which we are able to locate within about 10 minutes. As my brother and I pull up to the cemetery, everyone is loading into their cars and driving off. The ceremony was over, my mother was buried, and my brother and I missed it. The only two people remaining are a man in a trench coat and a middle aged woman, neither of whom I knew. When I ask who they are, I'm told the man is the funeral director, at which point I introduce myself as my mother's son and remark that we would have appreciated them waiting on us to bury our mother. It was evident in that moment Charles knew he had dropped the ball in a major way. He just buried a mother without her children. He offers an, "I'm sorry," which I'm not interested in hearing at that point. My brother and I are despondent, comforting one another in front of the hole that contains our mother. At this point we gather up a couple flowers and leave. I call back to Willow Funeral Home about a week later to request a copy of my mother's death certificate. The response I get on the other end of the line is, "you've got a lot of nerve calling me here." The person on the other end of the line was none other than Charles Hanson. He proceeds to berate me for "embarrassing him," "making him look like a fool," and tells me that I am, "going to shut up and listen to him." At this point I am shaking I am so blown away by the degree of unprofessionalism I'm encountering. I continue to say I am not interested in arguing, I simply want a copy of the death certificate. The verbal tirade continues, where he speaks to me like he's scolding a disobedient child, at which point I lose it and say things I shouldn't have said. The call ended, and I have never heard another word from this organization. I had one mother. She died, and this piss poor excuse of an organization run by a man who is more concerned with his own feelings regarding the experience made her funeral one of the grossest experiences I have ever had to go through. I will never forget the feeling of being chastised by a man who's sole job description is to be considerate of grief in all its forms. Charles failed catastrophically in that, both in the service and in his professional decorum. I would recommend you bury your loved one in the yard before ever giving this man a nickel of your business. I have filed a complaint with the Missouri Board of Embalmers & Funeral Directors regarding this interaction.

For many years, on many sad occasions, my family has dealt with Charles Hansen and the Willow…read moreSprings Funeral Home. Without exception, I have found them caring and courteous. The services were beautiful as were the preparations of our loved ones. With full confidence, I can recommend the Willow Springs Funeral Home. They care!

I'm located in CA & am completely unfamiliar with the area. When my father died suddenly, he was…read morecared for at Fraker Funeral Home until I was informed & then for a week after in order to make arrangements. Dale & Chris went above & beyond to assist. Though options were limited in the area, their coordination & suggestions allowed me to obtain the private autopsy I wanted. Their communication was consistent & they made themselves available by phone. They offered smooth transportation to STL at a reasonable cost. Moreover they offered the option of cremation at a site in STL for the same price (rather than return transport). Their kindness, compassion, & attention was so greatly appreciated. I look forward to their referrals as I anticipate similar care & consideration. I do hope you will consider trusting Fraker Funeral Home with any final arrangements.

From the owner: At Fraker Funeral Home, Inc., we recognize the emotional trauma and financial strain a funeral can…read moreplace on a bereaved family. Thats why were here we work hard to bring you comfort, strength, and guidance during your time of need.A funeral service should reflect the life of the person who is being remembered. Fraker Funeral Home, Inc. can help you arrange a dignified, respectful tribute for your loved one. Our concerned staff will help you make your choices, offering personalized guidance throughout all phases of the arrangements.We strive to provide extraordinary service and compassionate care to families when they need it most. Let us help ease the strain of your loss. Please feel free to come by, call, or email us for additional information about our services.

My dad passed away and before he died he wanted to have these people handle stuff. Well they have…read morebeen great. The older gentleman (forget his name) was sooooo nice and professional. We dealt with Devon. She has been great to deal with. No complaints at all. Very professional. I seriously recommend these people.

I don't have enough nice things to say about Greenlawn Branson. They made a difficult time for our…read morefamily so much easier. Henry even came in on his day off to help with the ceremony. I HIGHLY recommend. Thank you, Greenlawn, for a wonderful experience!

Martin and the whole Waynesville staff was beyond amazing. I know funeral home you think a…read morereview... Well, yes, a review. I cannot thank you enough for the beautiful home going of our beautiful mother. We are from the west coast and most places out in the west know how to handle a Polynesian service. Martin your patience and compassion for us was beyond me. I know our last-minute changes and adding and taking away things were a bit much but I appreciate how you handled any situation that came with our Moms service. Thank you for your kind words, your patience, the compassion and showing us it is not just about the money but about celebrating our Mother's memory. Thank you, Tilei Family

Martin the owner and his staff are very professional and they take care of their families. They are…read morevery supportive in difficult times. And their facility is beautiful.

They seem to do a good enough job. However, please shop around because the prices here are 70-100%…read morehigher than industry averages and seem unprofessional.

Beautiful facility ran by wonderful owners. They have made each funeral I have been to extra…read morespecial, especially my Father's. Highly recommend. This a compassionate place that will help you and your family.

Did the job, but didn't show much compassion for the survivors of the deceased family member. Paid…read morefor a nice urn for the remains to be put in, but when it came time to pick it up; they just handed a bag to my mother with the remains in it. They didn't even have it put in the nice urn we picked out. Very disappointing! Also, never gave their condolences. They conducted themselves in a very business like manor.

Matt is one of the most professional and kind people I know. He really cares about people and you…read moresee that in all he does. Highly recommend his services in time of need!

I went to Visit Laura Ingalls Wilder home in Mansfield MO with my daughter Noel and hubby Tony…read more After we visited the home, we left and went to see her grave with her hubby Almonzo and daughter Rose Wilder Lane at Mansfield Cemetery in Mansfield MO. There was a lot of little tokens left on her tombstone. I was suppose to go here with some ladies from the church when I was a young girl of 10. Now I am 52, and I finally made it here. I highly recommend if you are a huge Laura fan like I am, definitely go here...definitely!!!!

The graves sites of Laura Ingalls Wilder the author of Little House on the Prairie and her husband…read moreAlmanzo and their daughter Rose Wilder Lane