I had a near perfect double glazed system in my property until I called in to get a quote and that is when it all went wrong from the day the glib salesman persuaded me I needed to replace what I had in favour of there product. It turned out to be the biggest most horrific mistake I have ever made, the front door is too small for the opening, it would not lock properly, the catches would not meet, no seals above so the rain poured in. The bay window has a large gap under the cill and finish trim not straight. My home is open to the elements at this point, The two windows at the rear should be of equal quality, but one is external drainage and internal on the other with gaps around and no cover trims. The internal one is the newer type while the other is the older design I have three other windows plus a rear door which all have problems, gaps, short cills seals and just not finished off properly. I could go on and on. I have had several communications with them, the odd reply and I am losing my patience with them. The bottom line is they all need to be removed and replaced by another company. It looks like I will have to take legal advice as all they want to do is "patch them up" err no way. read more