we went to the office in Hannover ,Hildesheimer str or Kirchoster Str…read more what a disaster. reserved a SUV Automatic, VW TURUG our person was Robert, not that he ever introduced himself, he got a key and kept clicking it , til we came to a Nissan manual transmission, i had my printout and told him we reserved an automatic and he asked if I am sure . Idiot So we went back in the office and his boss said NO PROBLEM and we got the automatic so now , he told us , the driver has to use her Credit card, even though I made the reservation, so her credit card ( my daughter) did not work in Germany, so he told me in order to use my CC i have to be added as a driver and it is 10 euros more , so ok, just do it ( by the way I do speak German) since I am German born So now I see my rental is 279.00 Euros and he says it is 249.00 Deposit, but I see he charged 599.00 on my Card. Sorry but 279.00,plus 249.00 is not 599.00 So i ask for my receipt and he tells me he e mailed it ok , so we leave w/ the car NO e mail, no signature from me we get home to where we stayed NO E MAIL so i call , they have no idea what i'm talking about, we e mailed the Manager no answer We return the car 5 days later and again he tells us he e mailed the receipt and ask if i was charged, you bet your ass i was charged and he informed us it is not only 10 bucks to add my as a driver it is 10 bucks a day I ask to get a receipt and idiot(Robert) tells me again he e mailed it and I told him NO you give me a print out He didn't know how , so his boss showed him How Now here comes the Hammer , after all this he acually ask us to give THIS IDIOT A GOOD REVIEW All i could do was laugh Are you kidding ROBERT IS AN IDIOT