I arrived 2 hours late to my rental car appointment due to a late flight, they told me my…read morereservation "auto canceled', forced me to take a "upgraded car" at 20 euro per day. When I got the car it was on 3/4 full, I companied was told "it all evens out in the end, just bring it back full" Gas is 1.9 euro/ltr. I brought the car back a day early and was still charged 3 days even though I used their app to tell them on day one that I would only need the car for 2 days. A 103 euro renal cost me over 190 euro 2x the price don't fall pray to their upcharges. The U.S. customer service is useless

Great service and very friendly. Their English was excellent and they made sure we understood the…read morecar and it was ready to go. Henning and Stephanie, especially, took great care of us. They are located in the Peugeot car dealership. Not many Americans end up so far intro Weissensee, but we were staying nearby and very happy with them.

Although I have had pleasant experiences with Europcar at this location in the past, my experience…read moreon Friday, August 28, 2015 was quite the opposite. My car that I thought was confirmed for 19 days of rental was not available. A Mr. Goerner became very heated when trying to explain away my predicament, though I mentioned that I had been en route for the past day, and possibly missed the email from Europcar. The upshot was that he raised his voice to me, became hostile in a most unprofessional manner, I shrugged my shoulders, and left. There are other rental car companies in Berlin. I went to Avis, got a marvelous vehicle that is a pleasure to drive, and too bad for Europcar, who has lost a formerly happy customer.

Do not rent a car from Europcar…read more They authorized just over $1000 on my credit card, despite not having a car available to rent me. I paid for a car rental in advance in order to get a preferred rate. The morning of the car rental I get the email below stating they did not have a car available for me. So they cancelled the reservation. Yet, they failed to refund my credit card. Phone calls to their customer service yielded no results. When I finally emailed nachfrafe@europcar.com, I am told I will get a refund once the car is returned. They didn't even acknowledge that the car rental transaction never took place and was cancelled by them. Poor business. Look elsewhere when you rent a car. But if you do have to rent a car from them, don't pay in advance to get a lower rate. Chances are the car will not be available and you will have to fight them to get your money back. Dear Customer Thank you for making a reservation under reference 1101188616 for the 04/04/2019. Unfortunately, on this occasion, we cannot confirm your reservation because: - The vehicule category MERCEDES BENZ A-KLASSE (or similar) you requested is not available You have not been charged for this reservation. Please contact our customer service by email webmaster@europcar.com if you wish to keep your reservation and change the item which is not available. Thank you for choosing Europcar

We rented a car from Sixt in Potsdam from The Kayak app. We initially reserved a luxury car, which…read moreshould have given us a BMW 5 series or a Mercedes E series or comparable. We reserved and were charged the appropriate rate for that type of car. Upon checking in, we were told that Mercedes and BMW vehicles are not allowed to be returned to offices in France, and that we would be given a comparable vehicle. In this case, we were given a Ford C-Max, which in now way compares to a BMW or Mercedes. Yet, we were charged the same rate as if we had taken the luxury car. We checked at the München Hbf office and we were told that he information given at the Potsdam office was incorrect. We were subsequently offered a Mercedes E class for the duration of our rental, yet no prorated refund on the car class difference was offered. The very next day, the low oil light came on and the air conditioner went out on our way from München to Luxembourg. We diverted to Inglestädt to once again switch out a car. We were told at that location that only a manual transmission BMW was available, but it was not cleaned out from the previous rental. Since we paid for an automatic transmission, I asked that their manager be dispatched to resolve the problem. It was clear they simply did not want to give me what I paid for; hoping I would simply take what they gave me. After two hours, we were given an Audi A6, which was in the car class we paid for initially. But still we paid 4 days for a car rental which we were given the incorrect car class for which we booked. Sixt, why all the games? Why would the online reservation system allow me to reserve a car that is clearly not eligible for a drop off point? They did charge me €166 for the drop off location, so it would seem that the reservation system should have caught this. And Sixt has thus far been evasive when addressing this, even after the rental was returned. Either way, it is a big hassle and leaves a sour taste in my mouth. In all likelihood I will be sticking to Avis, which I have had a good relationship with in the past. Beware if you rent from these guys. BMW, Audis and Mercedes vehicles can be returned to France. Don't let them tell you otherwise. When we returned the car to the France Sixt lot at CDG, I counted over 15 luxury cars that were either a BMW, Mercedes or Audi. So they lied to me. Don't let them lie to you.