Family of 5 (teenaged kiddos) stopped off at Eureka after dinner downtown. We did Marc's diner. It was very fun, good balance of difficulty and creativity for the puzzles. Staff were friendly and helpful. Highly recommended! read more

The only escape room in Banff. Located downstairs so keep a lookout when your GPS says you are nearby. They have 2 rooms- Marv's Diner Deluxe & Warden's Cabin. My group of 6 did Warden's Cabin, which is an advanced level room with a 13% success rate. The game master, poor girl, is crying out for help. We arrived 30 minutes early because in the US, almost all escape rooms ask for us to come that early. We came & she automatically freaked out. Kept on saying we were there too early. We said that is okay, we will just wait. Then she started to freak out even more because we were in their space & was not allowed to stand on Eureka's carpet until 5 minutes before our game. She literally shoo'd us away! She was overwhelmed because there was another group coming in for the other room. When it was time for us to set up, she was in the middle of proctoring another room. She was watching both rooms! For a time sensitive game, this was ridiculous. Especially at the end for us. The room was pretty cool & very immersive. It hit all 5 senses which our group had never encountered yet. Yes, there are edible items in the room! Unfortunately, we did not finish. There were way too many puzzles for a 60 minute room & we are not just saying that because we lost. As a group, we are 20-3. It was frustrating because we were trying to get the girl's attention to ask for a hint but she was too busy helping the other room. When she finally came to the room, about 10 minutes after we had lost, we asked her to go over the puzzles we could not solve. As a game master, you should know these answers but she kept on stumbling on her answers & they did not make sense... read more

Super fun! We played the Diner one and even though the two of us didn't finish we had a lot of fun trying. Lots of cute puzzles! The staff are friendly too and you get a cute magnet with your photo on it after Very recommended. Next time we are in Banff we will do the other harder one! read more

We booked into the Warden's Cabin at Eureka with most of our group of eight being quite experienced in escape rooms. The room itself had some interesting puzzles but the customer experience was pretty horrible. We arrived ten minutes early and as we were paying for the few remaining members, the gentleman at the front desk blatantly said 'if you don't hurry up, you're going to lose time in the room'. Which I completely understand the time sensitivity, however, his demeanour was extremely rude. We nearly escaped within the hour but ran out of time on the last puzzle, when asking for an explanation on how to complete the puzzle, he just kept repeating 'it's too hard to explain to you how to do it'. My assumption is that he didn't know how to complete the room. We didn't ask for a single hint the entire time and paid $240 for one hour of entertainment. Recommendation to the owner - the room was good but you need to hire new staff members who aren't annoyed by doing a job they're being paid to do. read more

Contrary to the last review posted, our group had a great time at Eureka doing the cabin-themed room. The attendant was very kind and flexible (we were the last booked group and one of our team members was running a bit late, she let us wait a couple of minutes for them!). The room itself was very well decorated and had interesting puzzles to complete. We do agree that there were a lot of puzzles/steps, but we appreciated the challenge! We've done a fair share of rooms previously with other companies and were impressed with this one still :) read more

So much fun, immersive rooms that use all of your senses, with knowledgeable game masters that can help with the rooms and if you have any questions about things to do in Banff after! Highly recommend! read more