I am a patient of Dr Abass. I'm being treated for drug resistant depression, anxiety and a few other disorders. He is a credit to his profession of being a psychiatrist. He is kind, compassionate and, in my opinion, brilliant. He is current with treatment plans and up and coming plans. He and his wonderful staff make me feel welcome and safe. They've helped me through MANY difficult times in my life. I feel very blessed and am so thankful for all of them. read more

I am submitting this complaint regarding the conduct of my psychiatrist, Dr. Rizvi, license number unknown, who practices at Ethos Clinic in Emmaus PA. On 01/27/26, I contacted Ethos clinic Emmaus office regarding an urgent need for a refill of my prescribed psychiatric medication. My voicemail was firm and direct, expressing concern about the urgency of my care and the risk of interruption in treatment. At no point did I use abusive, threatening, or inappropriate language. Subsequently, the next day (today 1/28/26) Dr. Rizvi left me a voicemail that I found to be unprofessional in tone and content. In addition, he sent me a text message stating that unless I apologized for leaving what he characterized as a "rude voicemail," he would not call in my prescribed medication. This medication had already been prescribed as part of my ongoing treatment, and no medical justification was given for withholding it. I am concerned that Dr. Rivzi conditioned access to medically necessary treatment on a personal demand for an apology rather than on clinical judgment. This placed me at risk of abrupt interruption of psychiatric medication and caused significant distress. At no point did he express a medical or safety-related reason for refusing the refill. I believe this behavior may constitute unprofessional conduct and a breach of the standard of care, particularly given the vulnerability of psychiatric patients and the importance of continuity of treatment. I am requesting that the Board review this matter to determine whether Dr. Rizvi's actions were consistent with professional and ethical obligations. read more

I had a phone appointment set up and wanted in person but they pushed me to do by phone. I waited for a phone call for 30 min and got nothing I called the office multiple times and asked them if I was still having an appointment, they said yes. I asked why I have not received a call or a VM and they told me that she had tried to call me but it had went straight to VM. If that was true I would have had a VM from her, nothing. Me being me I checked to see if it was my phone and called myself from another phone, sure enough my phone rang. I also asked them if I could e transferred to her, they said that was not possible. I answer phones all day for work, I know that it is possible to transfer a phone call. Now they are saying that it was a now show and an owe $100 which I have to pay before getting another appointment. I looked at other reviews and other people have said the same thing about being charged when they have not received a phone call. Bad customer service. A recommendation wound to have something in place for their own technical problems so that the customer does not have to pay the price for the company's technical issues. read more

My fiancé had an apt almost 8 months ago that they are now charging us a $60 missed apt fee for. He did not miss the apt, the dr called the wrong number and we were told at the time that the fee would not stand because it wasn't his fault. Bad customer care. They did not note it apparently so now it's our problem. Do not recommend. read more

From day one, everybody at Ethos was friendly and professional and focused on my needs. They care for me while allowing me to progress on my own terms with their gental guidance to help me realize my goals. I am very grateful for all their help. read more