We have had a great experience working with Mike Brock and Brock Properties over the years for many…read morereal estate needs and all transactions have been handled with professionalism and respect. They are a local, family owned business and simply put, they are good people, doing good business! We have used Brock Properties as a rental management company. They inspected our home, gave us a list of ways to make the property appealing for renters, assisted us with trades to accommodate necessary upgrades, listed the property and had a quality renter in our home with very little down time. They have a very good system set up so that when a repair is needed, it is handled quickly and efficiently, leaving the renter happy and us stress free. When the decision to sell the property was made, Brock Properties also facilitated the sale and made it a seamless transaction between us, the renter, and the purchaser. We highly recommend Brock Properties, not only for property management, but also for purchasing or selling properties as well. The level of professionalism and tact working through deals has always exceeded our expectations. The attention to detail is rare and necessary when it comes to real estate transactions and has always left us feeling confident and stress free. They are also extremely accommodating in working with our schedules to meet and view potential properties. Not only are they incredibly knowledgeable, they genuinely care and want to be helpful and that is why we can't wait to work with Brock Properties again soon! Mandy & Brendan Wilkes

Brock Properties is the best. Very thorough in maintaining condition of property for owner,…read moreregular consistent communication, great record keeping. I have used this company for 3+ years and have been totally satisfied

Crazy time for us after hurricane Sally and then the whole Covid experience! We were pretty…read morestressed out and needed to sell 2 properties quickly. Jonathan Scull was known to us from his previous position as a property manager. He was professional, confident and personable with the calm, supportive demeanor we needed. His knowledge base and resources for repair, staging, marketing and negotiation was unquestionably top notch! Jonathan, no doubt, helped us secure several solid offers and ultimately excellent results. We recommend Jonathan and his team 100%!! We feel sure his career goals will continue to excel from his hard work and excellent understanding of how to work for and with people!

Jonathan has been amazing helping us manage and oversee our property while we cannot be on-site due…read moreto military orders. He has cared for our property as his own and ensured that the long term rental has remained in excellent condition until we return. I would recommend Jonathan and Hanban Real Estate for any listing/buying/selling or rental properties in the Panhandle area!

I own a few rental properties in the Pensacola area. I had a terrible experience with a previous…read moreproperty manager, when he just shut down business one day and kept my money. My experience with Realty Masters goes back about three years, and I've found Lacey and the whole team to be very professional. I couldn't be happier with the results. They are the largest property manager in town for a reason!

This rental company is the worst!! -First told unit was…read moreavailable cause it's a $75 each application fee - waited 3-4 days called said there were people ahead of us and was told " Do you want to do your application or not" had no choice just moved to the area and hotel fees were killing us. -took 3 days to do our application and messaged us to every question we answered on the application. -then wanted astronomical for deposit saying we don't have rental history, again 3 years was shown on our application so that took another day for them to figure out and get our deposit dropped. - then gave them the money and waited 11 days before I called and asked about when we can sign the lease Mind you I waited so long because this is almost 3 weeks in from day the application was put in to the day I called for the lease. - then was told our move in date was in the email (which was not and we verified it wasn't) after SHARON the property manager was rude about it Turns out our move in date was set another 12 days out! Because the "House" wasn't ready? It's been a month? - took us 1 month to get into this house - Then we get the WRONG set of keys on move in day, luckily we got them early so they could bring us the right ones. - then we put in work orders wait days call asking about them they seem they don't understand and they get put in that day because we get the email stating that it was submitted - Sharon always says it's in the email and it never is and I went to go over the email AGIAN and she hung up on me like what?! - Sharon is the worst property manager rudest person ever!!I I have who I believe is manager helping us the whole way Nicole who super friendly and nice I can say - Communication between the tenants, companies that fulfill the work orders and reality masters is just awful I have to call both parties to figure out what's going on. There's so much more issues I've had but I don't have all day to keep writing these are just a few Nicole I will give 5 stars she always resolves an issue never rude if it wasn't for her I don't know what I would do Thanks for being great at your job Nicole !

My lone contract with renting from Main Street Property Management could have been disturbing, at…read moreits end. However, Amanda (a star-class, professional, and responsive rentals manager at Creighton office) chose to rise to meet the challenge. Working to reach a satisfactory outcome was clear, and expertly handled. I felt my voice was heard and the concern for us (as renters) was sincere. We hand it to Amanda. Were it not for customer professionals in this area of business, it really would be suffering Americans getting wolved by an overly unethical housing and rental market.

My experience with Main Street Property Management was very disappointing. I was charged…read moreunwarranted fees, and when I voiced my concern, instead of working with me, they canceled my management contracts on both of my rentals. Just the month before, they had charged me $95 to renew a lease, and then I was forced to pay $600 to transition to a new property management company. Working with Luke from Main Street was stressful, and his arrogance left me in a very difficult position. In total, I lost over $700 because of the way things were handled. I cannot recommend Main Street based on the lack of professionalism and the poor way I was treated. After leaving Main Street, I moved both my rentals to Covewood Estates -- and the difference has been night and day. Covewood has provided 10x better service at lower fees, and they've been fantastic to work with for both property management and selling. Communication has been clear, professional, and responsive. They truly care about their clients and have gone above and beyond to help me recover from the difficult situation I was left in. I highly recommend Covewood Estates to anyone looking for reliable, fair, and professional property management.

We have really enjoyed the house we rent from Mark Downey and Associates. The staff communicates…read morevery well what it expected of the tenant and provides any answers to questions that may arise. From time to time things do need to fixed and I gotta say this company has two wonderful people to assist in that. Darlene is a gem! I cant say enough good things about her. She responds quickly, gets the help that's needed AND follows up. I don't think we have ever had a person as good as she is when it comes to maintenance in a house we rent. I really feel like I need to send her something to express how much her help is appreciated. The other person that is fantastic is the maintenance guy, Donnie. He is so calm, informative and just overall a nice person to deal with. His work is always done extremely well and timely! Overall, I would definitely recommend this company to anyone just based on my experience.

If you are looking for a property manager to rent out your property do not go with them. Let…read moreroutine maintenance go by the wayside, didn't check up on my property at all. Lawn mower, leaf blowers, weights amongst other things were stolen from my property and their response was "well you rented it as is". They couldn't even list the property properly on major rental websites and when I asked them to fix this I was told I had to pay extra to get them individually listed lol. I was deployed to a war zone while my wife was moving back in and they couldn't waste their precious Saturday to give her the keys back. Wouldn't trust them to walk my dog down the street.

Hired PMI Gulf Horizons to find tenants for my property and help me with a sale of a property…read more Chris' professionalism and knowledge of the surrounding real estate market is outstanding. Always making sure his clients stays inform and Chris is quick to respond to any questions I had or assistance I needed. He went above and beyond to close on the sale of my property. I appreciate the value of service that Chris provides!

locked me in to a lease where i have no a/c or heat tried to charge me 200$ to switch apartment…read more had me move all of my thing to a new apartment to then find out with in 24 hr that ,the new apt had no a/c . was made to do a walk throught of mulitple apartment then was assured they would be preparing the apartment for me. just to get a call that i would be moving in the beginning of the month. they never moved me. Then i went to them to ask why i wasnt moved at the end of the month. I was met with aggravation and blantant gas lighting. And accordingly to them i was over reacting and states that i was aggressive. As a black women it is was so text book. Just to get me off thier back about my apartment .they told me they werent working on the apartment we agreed to. but a completely different apartment. and the apartment was also not complete. At this point i just had to shut up, because the next thing out of my mouth could land me who knows where. Homeless. With this rhetoric it made me uncomfortable and just sad cause i feel like im not allowed to be angry about something that anyone with a fiber of compassion would be upset about.

Durward and his team are the best. We have purchased almost a dozen homes over the years. We have…read moreworked with well more than that number of realtors. We have never met and never worked with anyone with the quality of the Real Estate Counselors team. Durward has gone out of his way to make the process of purchasing our homes in Pensacola a joy instead of a pain. We feel that that Durward fairly represented us without taking advantage of the sellers. We never felt rushed or pressured. Durward took all the time that was needed to help us find the right homes. He followed the process from viewing, to offering and right through to closing and occupancy. Our kids also rented one of the homes Durward managed and found him to be a fair and attentive property manager as well.

I was stuck with an out of town property and needed a realtor and property manager to do what I…read morecould not. I called Nathan from PBR and he went so far above and beyond at every step it was amazing. He suggest he help with things I was even afraid to ask for. Got the property cleaned up, fixed up, maintained and sold. I could not recommend him more!!

Bryce and Pensacola Bay Realty have been nothing but professional and awesome to interact with. We…read morefound a fixer upper and Bryce has been very knowledgeable and helping us in a lot of ways. Madison at the office is unbelievable. She makes me feel like she sits in the office and does nothing but wait to answer my calls and put my mind at ease. I know she has countless other clients she's working with but she makes me feel like I'm the most important. I highly recommend this company.

Wanted to add my two cents in to this review. Jordan and Lavada have be beyond wonderful in…read morehelping us get our home ready and rented in such a short time. We had been under shall I say less then great care with another management service. I never knew what great management was like until Jordan and Lavada. Talk about relief, knowing the high level of competency in a company can make one feel so secure. What a blessing, thank you So happy I made the call

First of all, Ill start saying that this is not the first time dealing with property managements in…read morethe USA, however Ill have to say that this is by far the worsens property management I have ever had. The poor communication, the delight on the responses and the unprofessionalism are just a few things that came to my mind when I think about Century 21. I would like to be very clear this review is concerning the property management agents nor the realtors (totally different experience with them). My experience with Ms. Michelle Mellet was very disappointed , the lack of communication was huge among other things. In general, if you are looking for a competent property management , go somewhere else , do not hired them to run your house.

Amazing Property Management Company. Clayton and Desiree go above and beyond! I could not be more…read moresatisfied with their management of my condo on Airbnb on Navarre Beach. If I could give them higher than 5 stars I would! Look up my condo if you ever want to stay on the beach. Nothing but 5 stars on my property. Anchors Away on Navarre Beach!

I was really disappointed with Deluna's management of an apartment I rented in Pensacola. The…read morecompany was poorly organized. As an example, I set up an automatic recurring bank payment to cover my monthly rent and, despite this, received notifications of delinquent rent on multiple occasions, informing me of late fees, etc. Deluna ultimately corrected these errors, but they didn't respond immediately. This sort of thing was stressful but only a minor inconvenience. My major complaint: at the end of my lease, Deluna withheld funds from my security deposit for cleaning fees. On the invoice, things like "light cleaning bathrooms/kitchen" were cited. In Florida, landlords aren't allowed to charge tenants for cleaning unless there is damage beyond normal wear and tear. There was no damage to the property, and they produced no evidence of damage. They simply billed me to cover their routine operating costs between tenants. This kind of unethical practice is too inconvenient and expensive for the average tenant to litigate in court. Deluna understands this, so I wouldn't expect future tenants' experiences to differ from mine. At the time of this review, there is a 5-star Yelp review of this business written by one of the co-owners, "Clayton H." This violates Yelp's terms of service, so I reported the review. Mr. H writes "Honest and proficient property management company! No extra hidden fees for owners or tenants!" This was clearly not my experience. What do you think the chances are that it'll be yours?