I called to inquire about a property, but the representative who answered was highly…read moreunprofessional. We told our desired move in date. After I was informed that the property could not be held for three months, a policy I found entirely reasonable, the representative abruptly ended the call. I was disappointed by the dismissive and unhelpful tone.

Mani is professional and an effective communicator. He has facilitated repairs and updates needed…read morefor our luxury rental property. We are able to feel secure that he is managing our property like it was his own.

I had the pleasure of working with AJ Wells in finding a rental property in the greater Sacramento…read morearea and his service was nothing short of amazing. AJ was super responsive, detail oriented, and accommodating to my family as we made the move from Southern California to Northern California in such a short period of time. I definitely recommend AJ & River Valley Property Management for your real estate needs.

All the staff in exception of Karla is unnecessarily rude. Either they talk to you like you are a…read morepeasant, or they just won't respond or follow up. I applied for a property, never gotten any updates and when I called to check status it was very difficult because of the way the staff talk to you. Well maybe just to me because I am a woman of color, but I'm not really sure what the problem is over there.

I moved from out of state for work and initially found Homeriver very accommodating. Easy to view a…read morerental, easy application, very communicative throughout the application. Quick feedback. After signing the lease, I've had some issues. For your prorated first month rent, they require a third party voucher- rent money. I went to Walmart and took care of it 2/26. Kept getting emails about needing to pay but no follow up when I emailed back. 3/16 I call and they say the payments no where to be found. Sent my receipts and reference number in. No follow up from HR. Move in day, the money still hasn't been found. I can't get the keys till it's "paid". I went back to Walmart and called cash-free (the company Walmart uses as a middle man for rent money) 3 times. Verified my information, the Home river account, and that the money was successfully deposited. Tried to call propertyware (the rentmoney people) who says they can't support tenants, have home river call. Since It was a weekend, no one at home river was available to help. The property manager asked if I'd pay from their resident website to get the keys "just till we get everything figured out". I was moving from out of state and had no where else to go. I was desperate, so I paid. The property manager peaced out and said she can't help, to talk to the resident coordinators. It's 5/12 and nothing has been resolved. I have called and emailed someone from home river almost every day since 3/16. Still have not received my money, a credit to my account, or any information. For months it has been "we will have accounting look into it". Today I get an email saying they can't find it or help me- to contact Walmart. Despite having documentation of payment, the funds deducted from my account, and doing all the leg work, I still don't have my money. I've been asking the "resident coordinators" to escalate this since march. Nothing. As for the apartment? It's okay. My refrigerator is missing parts so it doesn't actually cool. Had to throw away a bunch of groceries because of it. Maintenance got out here pretty quick but had to order parts. My experience w that has been great. If I got my initial money back I'd be more inclined to leave a good review but at this point it looks like I am headed to small claims court.

This is a long overdue review..... my original manager from 2019 was Courtney and she was terrible…read more Originally every star is removed b/c my Prop Mgr Courtney was HORRIBLE! Julie, Susan, Tina, Maintenance, EVERYONE other than the original main point of contact had been AMAZING! Ex: emailed during COVID and their rental assistance i emailed like a stalker to ensure I didn't miss any deadlines and it was a mess. I tried to make sure they accepted the rental assistance & confirming my Owner accepted the program, Mgr stated she would check with the landlord & didn't hear back for a month. That's ONE example of many issues. In short, if Courtney is the person in charge of your property I would not go with HRG. My place was GREAT albeit it was some hiccups in the beginning as it really wasn't rent ready and sat vacant for 2 months I believe.also at one point my home needed to be tented for termites and it was a terrible experience. It was so last minute, the bags they provided were just regular vacuum sealed bags and not the specialized bags needed, I had to pay for the hotel out of pocket and it was an issue, etc. Now that they no longer manager my place I felt comfortable to write a review without fear of some type of retaliation. My work orders were another thing some times they would be fixed timely other times vendors would show up with no advance warning. There were times vendors would show up for the wrong issues. Overall as a renter I don't think I would recommend this company if you're not willing to put the work in to ensure they are on top of things and as an owner if you want to protect your asset and not get sued by your tenants go elsewhere. There's not much engagement with management since everything is online. Of the mandatory $40 extra charge for the "resident benefit package" which included the filter delivery, renters insurance, and credit reporting I mean meh. They used something that gave you giftcards after quite a few months or you can redeem the points for stuff but overall you can definitely get those services elsewhere for more bang for your buck. There's last thing that really grounded my gears was the house I was renting was being sold. Now I can't be mad the house sold it was the lack of communication that frustrated me legally they only needed to provide me with a 60 day notice however the more time and advance notice would have been better for me.

My stay in the rental property through TransCapital Property Management was solid and enjoyable…read more The place was comfortable, conveniently located in the Greater Sacramento area, and suited my needs perfectly during my time there I truly loved the overall experience. What stood out most was the exceptional service from the team, especially Lynn. She was extremely helpful from the very beginning, answering questions promptly, guiding me through the process, and making everything feel straightforward and stress-free. She was so amazing to work with and really went the extra mile. Any concerns that came up were addressed quickly and effectively by Lynn and the teams no delays or hassles. Their prompt adjustments made a big difference in keeping things smooth. I highly recommend TransCapital Property Management.

It's been great renting with TransCapital. I enjoyed the floot plan, pet friendly and having an…read morein-washer dryer. They were prompt with maintenance. They renovated an overdue renovation to the walkway. Making it safe.

A couple outlets in my kitchen weren't working for some time, but thankfully Esme from maintenance…read morewas able to help repair the problem very quick and efficiently. I deeply appreciate her work and her kind and patient demeanor.

Management will lease a broke apartment, knowing it's broken and refuse to fix it. Isaiah should be…read moreashamed of himself. DO NOT RENT HERE! Your AC, dishwasher, garbage disposal, dryer, and fixtures could be broken and they will refuse to fix it and dodge your calls and emails asking to fix it. This is against the law by the way!!

Josh showed me a wonderful apartment! He was very informative and kind. Enjoyed the tour!read more

If you need to speak with the person/manager, you will not get in, unless you go in person, leaving…read morea message is absolete, they never call you back. The communication is awful, a simple fix took two months for me to get answers, and I only got answers when I personally had to go into the office and not wait, was about to loose out on housing and now trying to make me pay the regular rent instead of giving me details on correcting the issues. Very disappointed at how this was handled.

So that you do not have to read this whole thing: my short advise to you is that if you enter into…read morecontract with Golden State: You need to be clever and be prepared to do what must be done to clear your own path because these folks will NOT lift a finger or even send an email to help you. I made an offer on a "as-is" bank owned property listed by Golden State through my agent. This was my experience. I had asked the listing agent (Bruce) to carbon copy me on all emails to my agent as I like to read correspondences that involve me spending 185k, myself and in real time. My agent is helping others buy/sell other homes, I'm only buying only this one and don't like to wait, especially since they set an accelerated schedule and dead/timelines. Bruce refused saying that due to agency laws and ethical considerations, they do not communication directly with buyers during the transaction. I double checked this "law" with the California Bureau of Real Estate and found that no such "law" exists. You CAN be COPIED on correspondences from listing agents to buying agents. They cannot cut out the buying agent and "work a deal" with you, replies need to come from your agent, that would be the "misleading or unethical" part, again this according to the Bureau of Real Estate. The next problem was the very short escrow they insisted on and the unrealistic schedule for the appraisal and inspections. They would not respond to requests to turn on the electricity or water for the inspections, so I had to find a way around that (Both SMUD & Water) were in my name before I owned the property, which got my realtor scolded by Bruce, but because he already told me something I'd found out to be untrue, I wasn't going to trust that he had my, nor the bank who owned the property interest in mind. A fact later confirmed, keep reading it gets better!! On the day we were to meet the inspector we found that there was no electricity, which was odd because a couple days before we went to check that the SMUD was on and the HVAC was working (it wasn't, I had it repaired of course). The inspector opened the breaker box to find that there were huge exposed copper wires where the main breaker used to be. If you know anything about how much electricity is run into your home through its main breaker you might also be laughing at the fact that we weren't having the conversation over the corpse of the thief. At least that's what the SMUD inspector said with a laugh. Golden State took 2 days to respond to that SOS call. My agent asked Bruce and Amy what would be done about the missing main breaker and their answer (now many days into escrow and AFTER I paid for the home appraisal that found the house appraised for 35k, yes 35k more than the original asking price) was that I could back out, lose my home inspection & appraisal money, because the bank wouldn't fix anything, that it was sold "as-is". How convenient for them that they could just relist it for much much higher and get a larger commission huh? Very interesting that when I finally got the real bank on the phone (the actual bank that owned the property) they told me not to worry and his exact words were "we're not losing a sale on this property over a breaker box!". This was the same case manager that call me back 2 days later to ask me if I knew any about how their electrician came to make the replacement that Bruce said would NOT be happening, had already happened, and did I know "who" did it? Of course I knew who did it! I paid for it of course.... They said, you wasted your money, we told Bruce we'd fix it. The most interesting thing I found along the way in talking to all the state and county agencies and utility companies was how the someone would be explaining to me that what I was asking for was the listing agents job and they COULD NOT AND WOULD NOT do for me what I was asking, but upon hearing that it was Golden State would immediately relent and clear a path for me to do what they should have been doing on behalf of their seller. Each and every one of these agencies told me they have a form that the listing agents of bank owned houses are to fill out to do all of these things, but each and every one of these folks was willing to forgo their own policies once they heard who was standing in my way. Let that sink in people. From the water company: "Amy's sweet but Bruce is..." From the count of Sacramento Building Permits: "You have to have the selling agent fill out this form on behalf of the bank because property that isn't officially yours yet.....OH THEM, okay, here you go.... Good luck sweet heart" From the bank who was selling the property: "*sign* I hate it when their our listing agents, we're not going to lose out on a sale" From SMUD: "the listing agents usually do this, why are you....Oh, okay"

I think the tag line for the 5 stars could not be more true - Amy and Bruce are as good as it gets…read more You cannot go wrong here. We were referred to Amy through our lending agent while looking to buy our first home, and I cannot tell you how many times throughout the process we discussed how thankful we were for her. In a sea of agents looking to offer you the best and the shiniest things, Amy felt like to us a diamond in the rough. She immediately struck us as someone who would invest in our long term goals rather than just getting us into a place asap, which meant alot of us as people looking to build our real estate over our lives. She not only helped us understand the process once finding a house, but advocated for us in areas with the seller and in the process, in ways i would only expect someone who has known me for years to. As if that wasn't enough her energy, patience, and kindness were unwavering. She was brutally honest when it was necessary, put up with millions of nagging questions on my end, and was still making jokes and keeping us in a positive space. When issues came up with our inspection she was on top of it before we barely had time to worry. She had contractors out on site within a few days and saw everything through until the last leak was fixed - literally. If you are seeking someone who will be your partner and advocate in the vast real estate world, Amy and Bruce are you people. If they'll have us, we will be sticking with them for as long and as many purchases as we can in our lives as home owners.

This was the best real estate agency I have ever worked with. Rick, Sheri and Patty were…read morephenomenal, and some of the most honest and professional realtors we've ever dealt with (and we have dealt with many). First, when we interviewed agents to list our place, they were "spot-on" with relevant comps (looking not just as our model plan but other similar ones) and continued to keep up-to-date with comps - so the final price was adjusted up based on a very recent comp. As part of their already low fee, they put down new bark in the entire yard, trimmed all the bushes, weeded, and provided weekly landscaping for FREE until the property sold. Patty staged the place on the inside for FREE, and they made had someone look at the house and roof to know what were in for before the property sold. Once sold, Rick helped move the washer, dryer and refrigerator to the garage in a manner to not damage the wood floors, and would help cart off unwanted large items to Goodwill. They even came on the last day to help clean the place for the new owners. Sheri worked with the title company to remove errors before the signing. The level of service and professionalism goes well beyond any realtor and we highly recommend them to anyone seller their home in Sun City.

From the owner: From the Capitol to the Foothills, we've been serving the real estate needs of the Greater…read moreSacramento Area since 1983. We serve Sacramento, Placer, El Dorado and Yolo Counties. We specialize in South Placer County and North Natomas including Roseville, Sun City Roseville, Rocklin, Lincoln, Heritage Park, Natomas Park, Westlake, Natomas Crossing, Regency Park, Antelope, and surrounding areas.