Stay away! After…read moreprepaying for my "guaranteed for late arrival" room", I arrived at about 9:30 PM to find the place closed and dark. It took me a while to find it because even the outdoor sign was off or missing. It turns out the front desk was located in the lobby of an apartment building - I was able to get in only because a resident let me in. Once in, I found the sign on the front desk which gave a phone number for anyone arriving late. It was difficult/expensive for me to call the number without local phone service, but I did. The first time I called, the rep said "someone will be right there" and put me on hold. After 10 minutes of being on hold and no one showing up, I hung up and redialed. This time they said that I needed to open a safe located near the front desk for my key, and gave me the safe's code. I tried that code at least 10 times, very carefully, but it did not work. I called back and they insisted this was the right number and told me to try again. I tried again but still no luck. I called back and now they would not answer the phone. I called many times, no luck. Another guest arrived and had the same problem. He had also been given a (different) code that did not work. He was also unable to get his key. We both tried calling the hotel customer service many times but they did not answer. I called the company I made the reservation through (Orbitz) and they put me on hold for 15 minutes while they "checked with the hotel". After 15 minutes (and probably $15+) of waiting on hold, the call was disconnected. I called back and explained the situation and said I just wanted a refund. They said unfortunatey they could not provide that without the hotel's approval, and said they would have to call the hotel. I explained how the hotel was no longer picking up the phone and they prmised they would not leave me on hold, but again, I was placed on a 15 minute hold and disconnected. I never did get through to the hotel, nor did I get a refund. Worst hotel experience I've ever had. Save yourself a lot of hassle and go to a hotel that cares about its guests.

Very difficult to find. Expensive parking. Breakfest is an desaster. Rooms are very complete that…read morewas the only positiv thing in thuis hotel.

From the owner: La résidence Nehô Suites Porte de Genève vous propose 91 appartements, du studio à la suite…read morefamiliale. En plein centre-ville d'Annemasse, la localisation de l'établissement est également parfaitement adaptée à vos séjours affaires : à 250 m de la gare d'Annemasse, 7 km de la gare de Genève et 12 km de l'aéroport international de Genève. Les appartements disposent d'une connexion Wifi haut débit offerte, d'une TV écran plat avec TNT et chaînes internationales et d'une kitchenette équipée (lave-vaisselle, micro-ondes, plaque vitrocéramique...). Les services proposés faciliteront votre séjour : réception 24h/24, buffet petit déjeuner chaud, parking souterrain... L'emplacement idéal du Nehô Suites Porte de Genève ***, entre lac et montagnes, vous permettra de rayonner à votre guise dans la ville et la région. De nombreuses activités culturelles et sportives à proximité : musées, activités nautiques, ski, randonnées, croisières sur le Lac...

Annemasse is a bit outside of Geneve. Therefore its much cheaper than to book directly in the city…read more The rooms are clean, friendly personal. Elevator capacity is enough. The breakfast is at extra charge and quite expensive. Though recommendable. In about 15-30 minutes (depending on the traffic) you can reach the center of Geneve. Parking capacity near the hotel or pay extra fee for their garage.