That old lady with the white hair at the desk was so rude. First she scans everything and asks if I…read morehave gift cards then after putting in my gift cards said I couldn't use my $10 off birthday coupon then has the audacity to ask why I had an attitude. It's my birthday and I wanted to use my coupon. it's not my job to know when coupons are supposed to be scanned. IF YOU DONT LIKE PEOPLE DONT GET A RETAIL JOB. I love shopping at ulta but i'll never be returning because that lady was so rude

Horrible experience at Ulta. Purchased a make-up set called mini brands by Ulta for my daughter's…read morebirthday. Turns out there's no makeup at all in the makeup kit. It's an assortment of cheap plastic useless toys! No indication on packaging at all that product is actually a cheap happy meal toy. Biggest problem is that the store refused to return the product against their brand policy of 100% satisfaction guarantee, not to mention their horrible and rude demeanor upon my daughter's attempt to return and merely attain a store credit. DO NOT SHOP HERE! Customer service is non-existent. Read the other 1 star reviews Cause there's quite a few.

The ladies here are great! Always so happy and helpful Can…read morecall and put together my order and just run in and pay! If they don't have it in store they will happily order it for you.

Unable to place online order for pick-up in store due to inventory levels being wrong on 5 out of 5…read moreproducts and other issues. Tried calling the Shelby Township, MI store directly 586-254-5765 but they wouldn't answer their phone until about the 30th time I tried. They claimed they had been there all morning but had not noticed my call coming thru. They did not think this was worthy of feedback or letting their manager or corporate know. I received a lot of push back. Why would they not think this was something that should be addressed? Same attitude about the inventory levels being wrong and unable to place an online order for pick up in the store. Workers Melissa & Bebbie gave me non-stop push back and horrible customer service, very unprofessional. I tried to file a formal complaint with both Melissa and Bebbie but they refused to take it. Instead Bebbie misadvised me buy telling me to call 866-593-3478 to make my formal complaint. I did so and was told that is was Sally Beauty Supply Security Interface. They advised that was not the correct number to file a complaint about Cosmo. So Bebbie lied to me. I am offended by their rudeness, neglect and failure to assist me or care about the company. I do not recommend shopping at the Shelby Township, MI Cosmoprof store or their online website. SalonCentric is far superior.

They had everything I needed and more. The store was immaculately clean and the lady at the counter…read morewas extremely helpful. Especially since I don't live in town I needed some help finding different brands. 10/10 would come back.

I just went into Ulta to get shampoo and conditioner, because this is the only place that sells the…read morebrand I love. I ended up leaving with samples and some new friends! The employees, ( Micheal, Kim and Emily) were absolutely AMAZING!!! They were so so genuine, kind and had such an amazing soul. I highly recommend this place!!

Tiana is amazing. She helped me find my shades, taught me how to apply it and what tools to use,…read moreall with a smile on her face. She has a radiating personality and talking with her felt like I was just asking a friend for makeup advice. She also helped me find other alternatives for products. I did not have. She made my shopping experience so much less stressful than it usually is. Thank you Tiana.

I had a young girl with red hair help me today. She was so knowledgeable, patient, and kind. I will…read moredefinitely be back.

I have been a valued customer since the opening of Sally's Shelby Township. Tonight I decided to…read morecall ahead just to verify that they had the product I needed. The woman who answered the phone started answering my questions, then I hear a different employee yelling in the background see that's why I never answer the phone just let it ring. They new or hours so then they need to come in by themselves. (VERY RUDE AND UNPROFESSIONA) It looks like I need to find myself a different beauty supply

Started red light therapy. Very relaxing and was stress free! They had me feeling right at home in…read moremy undies...lol all while lossing inches.

love it here!! it's always clean when going in and the workers aren't rude like a lot of placesread more

On Thursday afternoon, the 24th I decided to stop in here after shopping at Meijer. I also had 3…read morecoupons to use that arrived in my mail. (Photo attached of course:) I was passing by this area after visiting Romeo in the morning for an appointment. (FYI= No points and Not guilty) ! There are so many stores out here on 26 Mile Rd., that it feels like Hall Rd. (M59). Anyways this store is small. When walking in this store, Home Depot is nearby on the left and to the right in is Michael's craft store= so there are your markers or directions to Bath and Body. Upon walking inside I was not greeted at all by an employee like at the Partridge Creek store near my home. I could hear 1 female voice in the far back of store, in which she was working at the cash register. Then throughout my walking and shopping experience I was still never greeted or asked if I needed help or support for my shopping time. The store was nicely organized and not messy since new and old scents were labeled properly. I photographed a few of their new scent displays along with 2 or 3 big clearance areas. Annoying bad comment from me = The style of music and its volume was TOO LOUD in this location. Maybe that's why the only employee there was talking so loud at check out to other customers. I could hear her from the front of the store. Not sure why it was so loud. I like to have a relaxing shopping experience so I can think while I shop, read labels and enjoy the environment of my special and favorite store as Bath & Body Works. I did find the items I wanted since I looked ahead of time on the website for ideas and made out my shopping list :) Great plan ! Lastly at check out, the cashier was nice, efficient and honored my 3 coupons carefully with one at a time showing what discount was for what item. Thank you ?? Sad I can't comment here to thank her since she DID NOT wear a name tag. ); I was very happy and pleased with my total purchases and especially my discount savings of $41.10 according to my receipt. No name of cashier on my receipt either just a number of 1634424.. bizarre

We all know what this store is. It's the smelly good store…read more You can literally smell it from 30 feet away, while approaching the doors. Then enter and BAM! It's fragrance overload. If you're sensitive to smells, this might not be the place for you. My 13 yr old daughter loves it. So much so, she signed up for their rewards and has been getting coupons sent to her email to use for items for herself. Smart girl. Must have learned from her smart, thrifty mom. Her initial welcome coupon was for $10 Off $30. She stacked that with a super sale of buy 3 items get 3 for free, and she made out like a thief! Then she got her Birthday coupon for a Free item of her choice. Score! I like this store for gifts for teachers and fellow yoga teachers and students. Bath and Body Works items are ALWAYS well received! Everyone likes getting these products as gifts. Body sprays, lotions, candles, soaps and many other items. The only downside is TRYING to choose which scent to get. It would probably take you all day to count the number of scents they offer. Good luck with that decision! LOL My favorite, and the only one I wear is the eucalyptus and spearmint. It's heavenly! I get the body wash, lotion and spray. I use the spray in the yoga room before I teach classes. My students love it! I also get the lavender spray for my kids and spritz their pillows before bed. It helps them relax and sleep well. They love this smell, I've been using it since they all were babies. If you've never been to a BBW, I'd like to ask what rock have you been under!? Great company, great quality products and a 100% satisfaction guarantee. Everything is returnable, if you don't like it. Best part- you can sample everything! Every item has a "try me" sticker, so you can smell before you buy. During big sales this place get packed. Be prepared to wait. But the employees at this location are friendly and get customers out in a timely manner. Definitely recommend this store and this particular location.

Bad management. Employees and management are not respectable to customers. Terrible service…read more They sold us a defective (not working) produce, and they couldn't care less about our problem.

I don't know why there are bad reviews about this location, I drive a little bit more to get to…read morethis location. The ladies have always been sweet and knowledgeable. They know me and always make me feel welcome, I will always come to this location.