Apparently this spa has been in this space for nearly a year. This goes to show how often I go to a…read morespa for anything. But I must say, I really enjoy Ayanna. I've been experiencing some pretty serious shoulder pain over the last couple of weeks. And when it finally managed to keep me up most of the night earlier this week, I decided intervention was needed: I booked a 90-minute, deep tissue massage. It's a serene and minimalist place with white walls and dark, wood floors with splashes of turquoise in the furnishings. Very modern and fresh. And while it isn't really a sit-all-day kind of place, it still has comfortable chairs in the sitting area along with water and a selection of teas. The treatment rooms and cozy, dimly lit, and warm (important on cold winter days). They specialize is facials, hair removal, mani/pedis, and massage. And the massage part is quite wonderful. I came out feeling like a new person. And because I booked a slot before 5pm on a weekday, I also received a 25 per cent discount. That was a nice surprise. My only gripe is the amount of noise made when anyone walks on the beautiful, wood flooring. It's sort of loud and distracting. Other than that, I can't really like this place. If you're in West London, I would highly recommend seeking it out!

I got my nails painted here and was surprised they did not use a base coat then one nail completely…read morechipped off less then 48hrs after with no help from washing dishes since I'm on holiday! This wasn't bad enough, then my nail beds where stained brown even with the light color nail polish I had chosen; very disappointing.

Amazing experience!!Alex is amazing! She always does a fantastic job with my haircuts and roots,…read moreand I feel completely confident in her work. She's professional, friendly, and makes every visit a pleasure. Highly recommend!

I got my very first set of acrylic nails here! I was going on a trip to Greece in late September…read moreand wanted to treat myself to a set of acrylic nails. I got the acrylic nails with gel polish and the chrome add-on and the total came out to £65.00, and I prepaid online so there was no hassle when my nails were done, I just walked out the door. I had a very nice experience with my nail technician who made good conversation during the appointment. I got exactly what I requested. Though during the filing, I was noticing that it seemed like my skin around the cuticle and sides of my finger were getting sanded too and it was a bit uncomfortable and left the a bit agitated and slightly red for a couple days after. There was also excess acrylic on the underside of the nail that made it not smooth and a bit of a hinderance around the sides of the undersides of the nail that I wish she had filed away before the end of the appointment. However, the nails are still staying on pretty good for a month's grow-out time. (the attached photos are fresh out of the salon). The ambiance of the salon was on-par for a normal salon; nothing that overly stood out or sparked concern. The salon is located in a convenient area, it's near the Tube station and Westfield mall.

I am really into the beauty industry and I do love my organic skincare, so I was delighted to find…read morethis cute boutique. I got myself some aromatherapy oils and skincare. Really impressed!

One of my favourite branches of Neals Yard in London; staff are very knowledgeable and helpful…read more Tends to get rather crowded on Saturdays, but the lovely smell of relaxing aroma oils still does the trick. I love the blue glass bottles and the fact that the shop takes them back for recycling (even though they make you feel guilty for accepting the 10p refund and not always offer this).

Terrible and insulting behaviour from the owner…read more The experience was terrible, I was about to purchase two oils but being insulted by a clearly off woman was not it.

Very rude unacceptable behavior from the owner. I visited Zarvis after the owner invited me into…read morethe shop, but the experience quickly turned unpleasant when she became rude and asked me to leave, assuming I would not make a purchase. Ironically, I had intended to buy a fragrance for a VIP client in China, resulting in a missed business opportunity due to her dismissive attitude. The customer service was unprofessional and judgmental, and the quality of the oils was disappointing. Aside from being featured in some magazines - seemingly her only claim to fame - I found little positive about the experience. Overall, I would not recommend visiting this store.

I have spent years at the Wellness Lounge and have seen prices rapidly increase over this time. I…read morechose to remain here, however, because they have employed some wonderful people and talented nail technicians over the time. This time however, my nails were not done properly and began chipping after 3 days. Not wanting to offend the trainee that did my nails I decided to leave it. This was until 2 more nails severely chipped within the following 4 days. I called the owner to explain what had happened. As a long standing customer -who has introduced other long standing customers, even recommending another potential long standing client as recently as last week - I was told that she would repair the 3 nails; for a customer such as myself who has spent hundreds of pounds on countless treatments across maybe 5 years, I would rather expect a complimentary shellac but alas this was not to be. In fact I would have to PAY for the repair of the 3 nails as the "policy" stipulates that beyond 2-3 days, the customer must pay. Absurd! Shellac is supposed to last for 2 weeks. It was my consideration of the trainee that had me miss this window in the first place! That aside, the "policy" being referred to is yours Manager. The inconvenience of having to go back sooner than intended could have been easily pacified with some great customer service. For me this complaint is less about what you did do (deliver a poor treatment on this occasion) and more about what you didn't care enough to do! You completely abandoned any basic principles of customer care and I am more than disappointed in the Wellness Lounge. You have needlessly lost a good customer here.

Last week i used Wellness Lounge service. They are very professional and provide high quality…read moreservice. I was 100% satisfied with their service. Highly recommended everyone!

The K West gym and spa is a pleasant environment, with good equipment and nice clean changing…read morefacilities. Price for the gym only is expensive at £65/ mth and the spa use is more expensive. Spa and gym membership is £90/ mth and include access to steam room, sauna, solarium, and even a snow room, which is quite novel. There is a hyrdropool which is good for relaxing in, but sadly no swimming pool. Membership includes discounts in the hotel restaurants and 2x guest passes for the year to treat friends. Overall the facilities are pleasant and the staff are nice, however the price is quite high, but then if you attend regularly it is worth it.

Don't join this gym. After you sign up you find out:…read more - you have to get a card to let you into the gym on the 3rd floor down, then go up to the gym on the 2nd. Not only do you have to get a card you have to sign in. Sometimes you get in line and wait! Who needs that extra hassle. Then when you leave, you have to go back to the 3rd floor and get the card with your name on it again. Wait, wait, wait. - they don't listen! The staff at the counter don't take any notice of issues in the gym. - no one cleans up the gym during the day - so towels are laying around, weights lying everywhere - no liquid cleaner or paper in the dispensers to clean the equipment before and after you use it - yuch. I asked 4 times, then finally brought the liquid bottles to the counter on the other floor for them to refill. Seems they can't be bothered - machines don't work and stay that way. Not regularly maintained. Signs sit on them for ever. - lots of the tv screens don't work - the room itself is really quite small yet they charge £65/month - the steam room and sauna are not part of the gym membership - you have to pay a lot extra to enter the spa area. - the staff use the changing rooms as their changing rooms! Not cool. - the music OMG they either have no music or they put it on a radio station and turn it up loud. Ever try to work out with someone's voice talking loudly on and on - not music but the chat in between. Really cheap. - If you talk to the manager, Ludmela, she just says, "It's policy" to go through the sign-in/out regamorole. Yes, they are looking for someone to look after the gym! So they didn't say that when I paid up for 3 months. GIVE THIS PLACE A MISS