My daughter and I have used Reliable for many years to oversee two houses on Kiawah. They have not…read moreonly done a great job of the cleaning, but have also advised us of problems that come up from time to time. They have arranged for major bathroom work, new and remodel, in both houses. The reps assigned to us have always informed us of visits to the house. Very happy. Grace M

Reliable manages our development, and unfortunately the upper management lacks professionalism in…read moremany of its dealings with residents. Transparency is an issue, as well as inept communication. Management is often non-responsive, and there is little collaborative effort when issues arise. Management exhibits a lack of concern for residents. Would not recommend this company as property managers.

Very slow to respond, if they respond at all to residents' issues. Often difficult to get through…read moreto a real person if there is a situation that requires immediate attention. Staff is spread very thin it appears.

KatiebNell no answer to Increase in HOA monthly fees $1350…read more Finally for irrigation They have too many properties to deal with Never reach HOA MGR by phone!!

Forgot to post this review! Back in lage 2020 we had a family reunion at a large home to celebrate…read morea milestone birthday. First gathering aftee the lockdowns. The home was on Kiawah Island and wonderful. Well taken care of! Will look at this company again the next time we need a rental in the area.

Good morning. I am…read morewriting on behalf of the Maybank Tennis Team regarding our recent stay at 17 Bufflehead. We have rented this property several times in the past and have always found it to be a wonderful, clean, comfortable, and functional accommodation. We have looked forward to this weekend each year and have genuinely enjoyed staying at the house. Unfortunately, this weekend was a significant disappointment. The condition of the property was not what we have experienced in the past, and there were several issues that we feel need immediate attention. In fact, based on what we encountered, I strongly recommend that the property be taken off the rental market until the necessary repairs, cleaning, and safety concerns have been properly addressed. The following issues were present during our stay: Kitchen sink disposal: The garbage disposal in the main kitchen sink was broken and unusable. Ice maker: The ice maker was broken. We had to purchase our own ice and, on Saturday, contacted your office to request additional ice. Someone was kind enough to bring us ice, but having to deal with this during our stay was certainly an inconvenience. Black mold in the upstairs bathrooms: There appeared to be black mold growing on the walls and ceilings of two upstairs bathrooms. This was particularly concerning to us. When the gentleman brought the ice, he also brought us a container of Clorox wipes. After consulting with someone knowledgeable about mold, I was specifically advised not to disturb or attempt to clean the mold ourselves because of the potential health and safety concerns associated with disturbing mold. Simply providing Clorox wipes was not an appropriate solution to what appeared to be a serious maintenance issue. Wood rot on the upper outside deck: There was significant wood rot on the upper deck. We were uncomfortable using the deck because we were genuinely concerned about the structural integrity of the boards and the possibility of someone falling through or the deck failing. Dirty and moldy exterior steps: The steps leading up to the house were dirty and appeared to have mold growing on them, creating another potential safety concern. Hornet nest: There was also a hornet nest on the property, which was an additional concern for our group. Trash and condition of the garbage area: There was trash throughout the outside areas, and the garbage collection area was extremely dirty and in poor condition. Loose boards on the pool deck: The pool deck had loose boards, and one of our guests actually tripped because of the condition of the decking. Fortunately, she was not seriously injured, but this was extremely concerning and could have resulted in a much more serious accident. We have rented 17 Bufflehead several times and have always been happy with the property. That is what makes this experience particularly disappointing. We understand that things occasionally need repair in a rental property, but the number and nature of the issues we encountered went well beyond normal wear and tear. Most concerning to us were the mold in the bathrooms, the deteriorating upper deck, and the loose boards on the pool deck. These are not simply cosmetic issues; they raise legitimate safety concerns for guests. I strongly suggest that the property be removed from the rental market until these issues have been thoroughly inspected and appropriately repaired. I would hate for another group to experience the same conditions or, more importantly, for someone to be injured. We also feel that compensation is warranted for the condition of the property and the inconveniences we experienced during our stay. We reported the mold and were provided with a container of Clorox wipes, which did not address the underlying issue. In addition, we were without a working garbage disposal and had to purchase ice because the property's ice maker was not functioning. We have always looked forward to this weekend and have loved renting this house in the past. Unfortunately, the condition of the property this time was, in our opinion, inexcusable and far below the standard we have previously experienced. Please respond and let me know how you would like to address these concerns and what can be done regarding compensation for our stay. I would sincerely prefer to resolve this directly with you. However, if necessary, I will also share an honest review of our experience so that future renters are aware of the condition we encountered. Thank you for your attention to this matter. I look forward to hearing from you. Sincerely, Kimberly Killebrew On behalf of the Maybank Tennis Team

ESPM Vacation Rentals is my #1 "go to" company that I will call when I want to rent a vacation…read moreproperty on Kiawah Island. The owner/staff /maintenance departments are very responsive and reliable. As I have used them quite regularly over the years, I have never come across an inferior vacation rental. The housekeeping staff make sure that the home is sparkling clean for the stay and "check in" ready upon arrival. As their website states they believe in keeping a low Property to staff ratio, ensuring that you are stay is superior to other vacation rental companies. The value paid for ESPM's vacationRENTALS is competitive and I find them to be not overpriced. If you plan on using ESPM continually they offer a 15% discount off the rate. ESPM partners with VayKLife Beach Gear and a Credit is awarded upon booking for BEACH gear, such as paddle boards, bikes, kayaks, surfboards, loungers, umbrellas, etc. Will continue to use!

Management and employees without knowledge nor experience of the resort communities expectations of…read morehigh end service on every level, need not pretend to know what they're doing. (transplants from Ohio, Michigan, among others) Only for clients to learn the hard way in disappointment.

Our stay at the Penthouse at Windswept was lovely. Our accommodations were just as you see in the…read morephotos on the Kiawah Island Getaway website. It was a sisters trip and one much needed . We were welcomed by soft music and beautiful flowers welcoming us. There was everything we needed in the unit for our weekend. The accommodations were updated and very tasteful. If we could say one thing about the Villa it was the upstairs beds were too soft. If you need a firm mattress sleep downstairs in the room with the twins . Our overall stay was wonderful. It was when I went to book again that we had an unpleasant surprise. Jeanette (the owner) told me we did not follow the check out instructions to take out garbage . She stated the head of her her cleaning crew said garbage was left in the Villa and then check out instructions were not followed. I was shocked! There had to be a mix up with which Villa the cleaning crew was talking about, because I personally took all the garbage out to the parking lot garbage bin located in the center of the parking lot in an enclosure. There were 6 of us ladies ranged in the ages of 49-58. We left that place as we found it and the list was followed. Well, due to this accusation I was very insulted. Jeanette insisted she was right. I canceled my current reservation as I was so taken aback and a bit shaken. I have never had this happen to me in all the years I have rented homes and villas. Then after a week or so I decided it was too petty and the other set of women I was planning a trip with wanted to stay at Ocean Blue. So I put in the reservation and deposit. I very quickly received an email from Jeanette telling me they would not be honoring my reservation and no longer would be allowing me to rent from them. I couldn't believe what happened... This was the most unbelievable experience. After all the years of sending people to Kiawah Island Getaways and referring them they treat me as if I am some dirty rat. Sad experience... and probably due to a mix up with which Villa the cleaners were really talking about. However, that is far from how you handle yourself in business and customer service.

Our stay itself at The Shade in 2021 was wonderful. We appreciated the fresh flowers & warm music…read moreupon arrival, property cleanliness, tasteful decor, well-stocked kitchen & attention to detail. The 3 minute walk to the beach was shaded and pretty. We read through the helpful robust welcome binder thoroughly. Specifically, check out instructions were detailed, and we felt encouraged knowing this is part of what keeps the property a great place to stay. It was when my husband went to book the following year and to our surprise, the female co-owner advised that they cancelled our reservation. Disappointed, we called for an explanation, and she told us it was noted by housekeepers that the property was "difficult to clean with a lot of garbage left behind" after our stay. We responded asking for specifics, could this be a mistake, perhaps a mix up with another unit - as we took such diligent care to honor the property throughout, follow instructions, and to leave The Shade better than we found it. We swept, vacuumed, wiped down every surface and are 100% confident there was zero garbage left behind. Jeanette was curt, rude and would give no further explanation. She then deferred by offering to "allow" us to stay in one of their lower-end properties which she thought would be a better fit. This was insulting and we opted to take our business elsewhere. Interacting with her felt unsettling. A red flag and poor business acumen. There was another poster on this string who described a very similar experience arguing with the same property manager who told her that check out instructions for garbage were not followed. Reading that provided some solidarity after the bizarre interaction my husband and I had. Perhaps it is a pattern with this property manager. Posting here in case anyone else views this and experiences the same. There is not much competition on the island, but I would recommend booking with one of the other agents on beautiful Kiawah Island.

Andrew at James Island Property Management has been fantastic to work with. I was relocating and…read moreneeded someone who could take care of my property and find great tenants - and JIPM has surpassed my expectations. He also does minor repairs himself, which makes things easy. Highly recommend!!

Andrew from James Island Property Management has been very helpful with our rental property. His…read morerates are fair and we have been impressed by his professional and timely communication throughout the process.

These people are awful. I rented a house in September for the end of the year and had to cancel in…read moreOctober. I was within the time frame for a 100% refund. I am still waiting and it is 2 months later. The last conversation I had with them in October was that it would take no more than 30 days to receive my refund. When I try to contact them there is no answer. Do yourself a favor and steer away from these crooks.

Purchased a 3/2 condo in 2014. Used Matt Van Bakergem. He was, and is the best real estate agent…read morethere. I would recommend stopping by and asking for him if you're in the market for a place there. Edisto is beautiful all times of the year. Tell Matt Lin sent you.