Forgot to post this review! Back in lage 2020 we had a family reunion at a large home to celebrate a milestone birthday. First gathering aftee the lockdowns. The home was on Kiawah Island and wonderful. Well taken care of! Will look at this company again the next time we need a rental in the area. read more

Good morning. I am writing on behalf of the Maybank Tennis Team regarding our recent stay at 17 Bufflehead. We have rented this property several times in the past and have always found it to be a wonderful, clean, comfortable, and functional accommodation. We have looked forward to this weekend each year and have genuinely enjoyed staying at the house. Unfortunately, this weekend was a significant disappointment. The condition of the property was not what we have experienced in the past, and there were several issues that we feel need immediate attention. In fact, based on what we encountered, I strongly recommend that the property be taken off the rental market until the necessary repairs, cleaning, and safety concerns have been properly addressed. The following issues were present during our stay: Kitchen sink disposal: The garbage disposal in the main kitchen sink was broken and unusable. Ice maker: The ice maker was broken. We had to purchase our own ice and, on Saturday, contacted your office to request additional ice. Someone was kind enough to bring us ice, but having to deal with this during our stay was certainly an inconvenience. Black mold in the upstairs bathrooms: There appeared to be black mold growing on the walls and ceilings of two upstairs bathrooms. This was particularly concerning to us. When the gentleman brought the ice, he also brought us a container of Clorox wipes. After consulting with someone knowledgeable about mold, I was specifically advised not to disturb or attempt to clean the mold ourselves because of the potential health and safety concerns associated with disturbing mold. Simply providing Clorox wipes was not an appropriate solution to what appeared to be a serious maintenance issue. Wood rot on the upper outside deck: There was significant wood rot on the upper deck. We were uncomfortable using the deck because we were genuinely concerned about the structural integrity of the boards and the possibility of someone falling through or the deck failing. Dirty and moldy exterior steps: The steps leading up to the house were dirty and appeared to have mold growing on them, creating another potential safety concern. Hornet nest: There was also a hornet nest on the property, which was an additional concern for our group. Trash and condition of the garbage area: There was trash throughout the outside areas, and the garbage collection area was extremely dirty and in poor condition. Loose boards on the pool deck: The pool deck had loose boards, and one of our guests actually tripped because of the condition of the decking. Fortunately, she was not seriously injured, but this was extremely concerning and could have resulted in a much more serious accident. We have rented 17 Bufflehead several times and have always been happy with the property. That is what makes this experience particularly disappointing. We understand that things occasionally need repair in a rental property, but the number and nature of the issues we encountered went well beyond normal wear and tear. Most concerning to us were the mold in the bathrooms, the deteriorating upper deck, and the loose boards on the pool deck. These are not simply cosmetic issues; they raise legitimate safety concerns for guests. I strongly suggest that the property be removed from the rental market until these issues have been thoroughly inspected and appropriately repaired. I would hate for another group to experience the same conditions or, more importantly, for someone to be injured. We also feel that compensation is warranted for the condition of the property and the inconveniences we experienced during our stay. We reported the mold and were provided with a container of Clorox wipes, which did not address the underlying issue. In addition, we were without a working garbage disposal and had to purchase ice because the property's ice maker was not functioning. We have always looked forward to this weekend and have loved renting this house in the past. Unfortunately, the condition of the property this time was, in our opinion, inexcusable and far below the standard we have previously experienced. Please respond and let me know how you would like to address these concerns and what can be done regarding compensation for our stay. I would sincerely prefer to resolve this directly with you. However, if necessary, I will also share an honest review of our experience so that future renters are aware of the condition we encountered. Thank you for your attention to this matter. I look forward to hearing from you. Sincerely, Kimberly Killebrew On behalf of the Maybank Tennis Team read more

We stayed at a Sweetgrass property on Kiawah (Windswept 4411, July 11-18, 2026). Great location and a nicely furnished unit -- but our experience with the company itself is why I'm writing this review. The home wasn't ready at check-in: dust-caked ceiling fans, a large food stain on the back porch, non-working lights in the master closet and laundry room, a broken blind, and AC that wasn't cooling (74° against a 68° setting). Some of it was handled quickly -- the fans and porch were cleaned that day, and to their credit a tech came out that first evening for the AC. But the blind and the closet light were never fixed all week; we were handed a portable light instead. The AC is the real story. The tech diagnosed the system as 7 lbs low on refrigerant with a dirty coil, told me directly the proper fix was repairing the leak and cleaning the coil, and said he couldn't clean the coil because the property's outdoor spigots were turned off. Instead, the system was just recharged -- he said it "should hold for the week." It didn't. Five days later it was failing to hold setpoint again. I reported it that evening and asked for escalation to management; that request was never acknowledged. When I sent a photo the next night showing 71° against 69° and climbing at 9:47pm, the response the following morning was that 71° is "comfortable" -- measured at the hallway thermostat next to the air handler, the coolest spot in the house, with no thermostats in the bedrooms, which ran warmer. The bedrooms were uncomfortable for sleeping multiple nights. After checkout I sent a dated, factual summary and requested a partial refund. The denial defended their process but never addressed the disruption to our week -- and it said their review relied on the HVAC technician's reports, so I asked to see those reports. That request was ignored, and the follow-up reply arrived four minutes after my email, declaring the matter "closed." Notably, across every written response, no one at Sweetgrass ever disputed the leak diagnosis or the technician's recommendations. Things break -- that's not the complaint. The complaint is a home that wasn't ready, a known and diagnosed problem patched instead of repaired, a week of our vacation spent managing it, and a company that cited records to deny a refund and declined to produce them when asked. Plan accordingly. read more

We were excited to stay at 4 22nd Ave. This is our 5th year vacationing on Isle of Palms and we decided to spend a little more than we usually do on what we thought would be a nicer home. The pictures on Sweetgrass Properties website were not reflective of where we stayed. There was mold covering most of the windows, shower heads and the entire wall surrounding the pool. The windows were not sealed properly and the house felt humid and sticky all week. The upstairs floor had tomato sauce on the walls, backsplash, in the blender and on the dining room chairs. We had to wash every cup and glass in the house before using. When we pulled them out of the cabinet they had evidence of coffee rings and dirt on them. Cabinets were falling off the hinges in the kitchen, the pot water filler was so loose it felt like it was going to fall out of the wall, the refrigerator was cracked at the bottom and dirty, and the dishwasher was missing the bottom roller so the dishes came crashing out upon use. The dryer in the laundry room was dented in so much on top that it prevented the door from shutting correctly on the sensor. One of the full size bed frames was cracked all the way through. On the first floor, there were 2 door knobs (one to an exterior door) literally falling out of the door. There were holes in the dry wall and mold on the door frames. We were so disappointed for our week vacation with the conditions of the home given the amount of money we spent. In addition, we had to coordinate 3 separate calls to maintenance, electricians and an HVAC repair person. We tried reaching out to the property manager several times throughout the week and had to keep calling to get a response from Sweetgrass. read more

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What a disappointing stay. We rented a home in Isle of Palms through Sweetgrass, and it was a luxury property. When I booked it, I asked if we could check in early, they said no problem. However, the week of they said no because the house was for sale then they flipped their decision and wanted to charge me an extra $150 to check in 90 minutes early. We paid $8500 to stay for three days at this house . The house needed a lot of work once we arrived. We requested a heated pool, it was not heated. Ryan, showed up the next morning and the pool heat up and it still did not meet our requirements. The house was old and more importantly, my issues, and took some pictures as well. They did refund the $540 cleaning fee Inside the home. It needs updating. It is not close to being luxury property. It's decorated poorly, including pictures that were hung that were from a garage sale. They left the Price tech on them... Five dollars in fact There was not a full length mirror in the entire property, that is eight bedrooms with full mirror. The kitchen supply, pans, glasses, etc. was brutal. We went to cook in the frying pan. Looks like it was 1995. I would not do business again with Sweetgrass and this property is brutal. It was 5508 Palm Boulevard just in case anyone is looking in that area. read more

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Be warned! This company does not care about your experience. They asked to send landscapers to the property early morning while we were trying to pack and leave. I said sure if they would give us a late they said no, so I said no. They sent them anyway, and after I was seen through a deck window while dressing because I didn't know they were there and they were blowing debris and leaves in our direction while we're trying to pack up the house to leave without regard. I asked the landscapers to leave a couple times and they refused. I called the property management and they said it was not their problem. Too bad. It was a frustrating experience. They are very unprofessional. read more

I have had it with these people, we have tried and tried. This stems back to a rental in August. It is now December. Nothing can be worked out and once they got our money they pretty much have used their leverage and made us feel like we are just bothersome people. After almost 30 years of running a business myself I know how important customer satisfaction and repeat customers are. This is a simple fly by night and get every dollar they can operation. It is amazing what you can find out about some people by just going to a bar. Imagine walking into a bar sitting down after a heated negotiation and a patron says hey I know that guy (owners), and then all the details that poured out of this patrons mouth were just abhorrent. Well I can tell you were not the only ones that have been screwed. What was meant to be a great two weeks with my brother set up through his company turned out to be an awful turn of events. We have contacted the local business bureau and authorities, stay tuned there will be more. Just say no to drugs. read more

This review is from the rental viewpoint and I should have posted it Sept. 2018. If I could give them half or zero that would be more fitting. There is absolutely NOTHING redeemable about this company or the home (413 Ocean Oaks, Kiawah Island) we rented from them. I have been in Luxury Property Management business for over 15 years. I could not believe how incredibly unprofessional they were in the wake of 2017 hurricane and mandatory evacuation. We were in the home less than 12 hours, over night, and they offered ZERO compensation for the elevator not working (we had elderly, non mobile parents) and NO WATER in the top floor where some of our group was staying. Neither of these conditions were due to damages from hurricane as it had not arrived yet. On top of not taking responsibility for the home not being suitable for rent on that arrival day, they INSISTED that we rebook the exact home within 30 days for the following year. It took over 7 days just to get home from the hurricane and with multiple families and schedules, trying to determine a vacation date a year in advance was completely unreasonable. We were extremely apprehensive but succumbed to their demands and rebooked otherwise we would have forfeited all our money. One would have THOUGHT they'd ensure the home was PRISTINE. It was not. An incomplete list of issues: mold at the top of the freezer; the grill in the kitchen did not work and needed to be cleaned; the hot tub did not work; it took TWO days for them to get the pool cleaned so we could use it; one of the TVs was from about 1980. A meek apology from maintenance and zero compensation from management. This home should NEVER have been rented in this condition and certainly not for the amount we paid. read more

Wild Dunes, Isle of Palms is a wonderful place to vacation. However, if you're renting through Sweetgrass Properties you might want to think twice or make sure you question them in detail to assure you get what you signed up for. 1. Sweetgrass did not advise house was for sale and allowed realtor and client to view the home after cleaning had been completed for us. 2. Grit tracked through first floor by realtor and client. 3. Website misrepresented look of property first floor, which was repainted white to sell. Minor but I rented partially based on bright colors. 4.I paid extra for late departure, which was confirmed. On check-out day, potential buyers knocked on door at 10 a.m. indicating they had appointment to view house. The Sweetgrass personnel forgot house was for sale and should not have ok'd extended leave time. I was told via email mid week (which I don't read on vacation) to be out at 10 a.m. They had my phone number? These were aggravating annoyances, which did not ruin our vacation, but their righteous excuses do indicate lacking customer service and poor management practices. Amen! read more

Horrible company...will not refund reservations more than 60 days in advance during this national emergency. So not give this company your money. read more

We rented a house at 15 42nd Street for a week through Sweetgrass Properties. The house was clean with attractive wood floors, BUT troubles started immediately. First of all out of the six or seven bedrooms only one had a lamp on a beside table. In other words the owner apparently thinks that no one wants to read in bed or looks at anything else in bed. Secondly, the master bedroom had no lights at all--not even a light in the overhead fan, so the occupants of this room were totally in the dark after sunset. My bedroom had no wastebasked either in the bedroom or the bathroom. I guess the owner thinks people can just throw their trash down the toilet. Another very serious omission is that NO BEDROOM HAS A CHAIR. The beds are very high. I am only 5 feet eight inches tall, so when I sat on my bed my feet were a foot off the floor. To put on socks and shoes I had to sit on the toilet. We called uo to complain about the lack of bedside lamps and complete lack of light in the master bedroom shortly after we arrived. Sweetgrass responded that different owners have different ideas about how they furnish their houses. I said that this may be the case, but that it is up to Sweetgrass to see that normal amenities are provided. Several additional lamps were eventually supplied and wastebaskets BUT NO EXTRA CHAIRS. ANOTHER SERIOUS PROBLEM WITH THIS HOUSE A 15 42ND STREET is that the refrigerator is far to smallto store enough food for a visit. Most house this size that we have rented before have at least 2 refrigerators. Sweetgrass apparently did not check out this house before we arrived. The owners of this house should have been put on notice about its serious deficiencies. read more

Working with Sweetgrass Properties has been a pleasure. Did you know that closing too many air vents in your house can cause the HVAC to freeze? Neither did I. Instead of suggesting maintenance or repair, like another local company did, they asked questions, inspected beyond just the unit, and instructed me to open some more vents and voilà, fixed. Saved me a lot of money. This is the way any company should operate because I'm loyal now. I could not give a higher recommendation. read more

We rented a home on Kiawah Island for the week, starting June 1, 2019. The home was beautifully decorated but full of rodents. We contacted Sweetgrass the day after we first confirmed the existence of rodents in the home to let them know, which happened to be our check out day. They offered me a 10% discount on the house. What I want is to feel confident that the management company I rent from keeps homes clean and free of rodents. read more