I had a wonderful experience. The staff was friendly, especially Olivia, and I felt at ease. The…read moredoctor addressed all of my questions. I would certainly return for any urgent care requirements.

Staff is very helpful and welcoming. The clinic seems to be new and it is nice and clean, as a…read moredoctors office should be.

They overbook practitioners who then cancel appointments without giving you a heads up so you show…read moreup for nothing. Avoid scheduling with Sara APN you may or may not get seen and she has more pressing things to attend to than her job.

Practice has two locations. On-site blood lab…read more Several medical professionals. Courteous, efficient, bilingual front desk.

As a patient of this practice for many years. I have finally decided to not ever see this doctor…read more Does not do the appropriate assessments such as PHQ-9 and PHQ15, and routine labs. Unfortunately, after a missed diagnosis and being in pain for over a year. I have move on to see more professional staff and doctors somewhere else. I would caution that the doctors front staff are poorly trained and do not understand what they are doing as they won't cancel appointments that are scheduled when the clinic is closed. I will not be back to put my children or myself in harms way with this doctor. I am also a nurse therefore, I am speaking from also professional experience. run away from this horrible place. Also, the front staff are medical assistants not nurses.

Dr. Guzman is very understanding and helpful every time i come in! It has been a while since I go…read morebut every time I do he knows exactly what is wrong and what is needed!

The husband and I are both in group 1b for COVID-19 vaccinations…read more Yesterday (2/11/2021) we received our first doses of the vaccine. I was very impressed by the friendliness, and professionalism of the staff at this center. They were focused and professional as well as friendly and kind to each of us waiting for our shots. If you are offered an appointment at this center, take it. I highly recommend the staff here and salute them.

The old women here during checkout are very grumpy they move slow. You will stand in line 30…read moreminutes just to check in. Very rachet and ghetto.

This clinic really stressed me out today. My doctor left me a voicemail asking if I have an issue,…read moreto make an appointment because she hasnt seen my son in a year plus . I didnt call for that. There was no issue. The only issue was all the girls who i called at the clinic kept sending me to other people and providing numbers that did not help me . Why did I get a number to the university of chicago when I needed help merging my sons portal with mine. Making a portal for him. Waited to talk to the nurse for almost a hour and i hung up. Ill try again tomorrow because im just so upset.

I been here since 12:10pm it's now 2:18 still have not seen a Dr my appointment was for 1pm this is…read moreso sad

I had an annual physical exam with Dr. Chen to establish a chart. After multiple attempts to bill…read moreme, she eventually found a billing code my insurance would not cover and submitted a claim that the "service" she provided was not preventative in nature. This meant I would have to pay many hundreds of dollars despite not discussing an ailment, diagnosis or treatment in any way during our phone call, beware scheduling an appointment with her, don't believe anything she tells you.

In looking for a new doctor in 2013, I came across Dr. Chen. I think I landed on her because she…read morewas female, close to my house, took my insurance, and had good hours. Finding a good primary doc can be a hard task. I hit the doctor lottery with Dr. Chen though. She's got a great bedside manner. She's thorough and has great communication skills. I never feel hurried or rushed. Plus, I never had to wait more than 5-10 minutes for any appointment that I've had - and I've been to her about a dozen times now. I highly recommend!

Had tele health consultation booked and she never showed up. How terrible for a mental health…read moreprovider. Reached out in greatest time of need and then got blown off. Do not recommend

What a nightmare I've had with this provuder. She provided me a medication that I would withdrawal…read morefrom if I stopped taking it, and she tortured me with that medication. She was extremely unprofessional from the beginning. she would make appointments to meet with me and not show up. I'd have to remind her that I existed and she missed our appointment. This is all small stuff though. She ended up stealing a bunch of money from me. She lied to me about the requirements for the program. I was told we meet for 4 weeks weekly then I step down to every other week. After we'd been meeting a while, I asked about stepping down. she said, "Oh, you're supposed to buy these drug tests off of Amazon and use them for 4 weeks in a row with me on a video chat. That was definitely not disclosed to me in the beginning. So I had to meet with her more and pay more money. I'm certain she neglected that little tidbit in order to keep charging me weekly. It was pretty lucrative for her. $190 a week for a text message? Wouldn't that be nice? That was another unprofessional thing. I only actually spoke with her a couple times. The rest was just texts saying, "Any changes?" and things like that. That would have been fine except I needed video calls to take my drug tests with her. She also put me through it when I went on vacation. I told her 2 months before I went out of town that I needed enough meds for the 14 days I would be gone. I reminded her almost weekly. She waited until the 11th hour. The night before I left she had us standing in the pharmacy begging them not to close yet because she hadn't called in my prescription. It was so stressful. Our plane left at 4am the next day for Europe. I thought I was going to miss the dream vacation I spent a year planning or have to spend it in withdrawal. It gets even worse though. She was just charging and charging and charging my credit card. She double charged and changed for days we didn't meet. When the first extra charge came through, I thought it was a simple billing error. She refunded me with a little bit of a fight but not much. Then all the other charges started happening. I had finally moved down to monthly visits. I thought everything was fine. Then I pulled up my credit card statement and was shocked at how big the bill was. I started investigating and realized she was still charging me for weekly visits instead of the monthly visits I had earned. I hadn't been on weekly visits in months. I reached out to her. She told me the app we were meeting on needed to refund it. She even tried to blame me saying I had it set to autopay every Tuesday. I reached out to the app, and they said there is no autopay on the app, and she was responsible for the refunds. This made sense because she was the one who refunded me last time. I told her this and she went silent. I had to dispute it with my credit card company, and she came back with a complete lie. She told them I actually had met with her on those dates. Luckily all of our meetings and conversations were done through the app, so I have proof we didn't meet those days. I'm going to get refunded by my credit card company, but this woman is dangerous. She should not have the license she has. I'm reporting her to my local medical licensing board and reaching out to malpractice attorneys because this has been one gigantic nightmare from the get go. She prescribes these meds people can not go without then abuses the crap out of this vulnerable population. And steals from them. I'm sure I'm not the only one she has done this to. People probably just feel like they can't come forward because they need her. That's how I felt when the over charges started. "How am I going to get the meds I need to keep me out of withdrawal if I speak up about those gross misconduct?"

No problems at all. Kind friendly people. In and out no issues. Labs or X-rays done on time Doc…read moreon time.

Arrived at what is considered to be an "urgent care" facility at approximately 9:30 pm and upon…read moreentry was greeted by the front desk staff who appeared to not want to service me by saying "... the computer isn't working". In Fact, she said that more than once. I instantly felt unwelcomed. I asked the medical staff if stitches are a service that is provided. She responds by saying "...yes but there's already 4 patients ahead of you and you can't get stitches at this time of night anyway. I respond by saying "so a person has to be dying in order to get medical attention?" The medical staff responded by saying "yup!". I leave walk out of the facility then shortly return to ask the medical staff who turned me away what her name is. Her response was Latonya Sutton. After she tells me her name, she then proceeds to offer medical assistance. This encounter was beyond unacceptable. The "urgent cares" doors were open for patients yet I was turned away for what reason? They didn't want to provide me with services until I asked for a name. I went to an authentic urgent care facility and they said luckily i don't need stitches and sealed my cut with skin glue that only took a few minutes.