Warning!! Terrible customer service, the worst. I'm giving it one star and I'm being generous.
The store is crammed, uncomfortable and not a clean place overall; not enough room or light to appreciate the dresses. You're not allowed to take pictures of the dresses, unless you are purchasing it. The surroundings of the store are sketchy with a lot of suspicious people wandering around.
The person who runs the business, Esmeralda, is an insensitive lady who lacks of empathy, honesty and customer service skills. She managed to manipulate and convince us to buy a dress several sizes bigger. She assured us she had someone that would take care of the alterations very quickly, that it wouldn't be very expensive and that we could make the adjustments until a time closer to the event.
The reality is that I chose this place because I could pay for the dress in several payments during this waiting period.
A week after the last payment she messaged me out of the blue with zero manners, simply saying "you must pick up the dress or I'll charge for a storage fee" this was never discussed, and it felt like she was just pushing to sell the dress and get rid of it.
After all this, the dress I went pick it up despite the alterations that needed to be made, which she had promised were very easy and would take about a week.
She gave us the dress in a torn plastic bag even though she displays them in a much nicer presentation at the store. When I brought up my discomfort with taking home the dress in a bag that you would normally get from the cleaners, she said that I had to pay for the nicer bag. I have purchased many dresses in my life, and I have never had to pay for a garment bag. To avoid further discussion I paid for the bag to take the dress home. This was 8 months before the event.
When the day arrived that the alterations had to be made (2 months before the event) , she said without any regret, that the person who would normally do this, had to leave due to an emergency so we had to find someone else on our own.
No apologies, no solutions, and zero empathy. I was mesmerized by how she did not care or even tried to provide a solution to a situation she caused due to her misinformation.
She was incapable of recognizing the consequences of her actions and her dishonest behavior, instead she put the fault on us.
I took the dress to someone else to do the fitting, and this other lady said that it would take a lot of time since the construction of the dress was complex, and a lot of adjustments needed to happen in order for it to look good on my daughter, so we had to pay extra for a rushed service. I paid nearly as much for the adjustment as I did for the dress.
It honestly felt like this was something she knew from the beginning, and that she was never planning on providing someone to do the adjustments on the dress.
You would expect from a business that sells dresses, a situation like this would never happen. If she says "I have so one who can do the alterations" you would imagine that even in the event that that person falls through, she would have a back up... specially if we purchased a much bigger dress, following her (wrongful) advise.
My intention with this review is to prevent families from becoming a victim of a situation like this.
Save yourself from a cumbersome and uncomfortable process and don't go to this awful place. There are a lot of other stores to find beautiful dresses for your daughter. Any other will be better and safer, I assure you. read more
