Had to argue to get a legal refund -- disappointing experience…read more I purchased a $100 gift certificate for my mom's birthday in December 2024. When she tried to use it, Serenity Spa claimed it had expired after just 6 months and would only honor half the value, which is actually against Illinois law (gift certificates must be valid for 5 years per 815 ILCS 505/2SS). After pointing this out and escalating, they finally refunded my money to my credit card -- but only after I had to argue and cite the law. I'm relieved I got my money back, but disappointed it took that much effort. I expected better customer service and business practices from a wellness-focused company. I won't be back, and I'd advise others to ask questions before buying a gift here. looking forward to a snappy response on here :)

We did a couple massage for our anniversary. They were so accommodating and so sweet. They did a…read morewonderful job. The place was clean and tidy and decorated well. The girls were just as nice as could be really enjoyed the surface. Definitely will come back again thank you.

I went to USA Nails today and was pampered beyond belief. The attendant was very gentle and precise…read moreand did an amazing job. The place was clean and materials came from a sterile package.

Beware!!! Beware!!! Beware!!! Made an appointment with…read moreDenis for an all over color and a haircut, when I got home I noticed that my hair was cut all uneven and chopped up and also noticed that it had a green tint. I tried to contact Denis over the next several days with no response, in the meantime the green highlights were becoming more pronounced. After 7 days I had Jen at Ulta fix my hair and she did a beautiful job!!! Denis finally contacted me with a text (9 days later) and I told him what had happened and his response was "did they fix it" Unbelievable! I asked for a refund and never heard back from him. This was the worst experience I have ever had with my hair. I would again like to say thankyou to Jen at Ulta for fixing my hair. I've posted before and after photos

Got brows and mink cluster service. Lashes started coming off within 2 days. Reached out regarding…read moremy issue received no response. Highly do not recommend!! Waste of money.

I would never recommend this place. i'm not from the area and was looking to get a Brazilian wax…read moredone. I looked on Google this place popped I called. They said they were able to get me in. I get there and immediately had bad vibes that it wasn't gonna go as all my other waxing had went prior. I would like to I always use European wax or in but this was a convenience. I get in there and she starts using the old-school with the ripping the fuck out of my my private as well as all the other ladies a delicacy, as she's ripping my hair, and just continuing to snatch, she notices that she's causing bleeding and fixes her mouth to tell me that it's because of the way, my hair is growing which is why she's snatching and so hard because the hair isn't growing the right way I explained to her that I don't use the that she's using and I never had any of these problems that she is stating to me now I've never with any of my waxing. I've never had bruising with any of my waxing until today. She fucked up so much so she knew she was fucking up. She couldn't even answer me properly, but was trying to tell me that she's licensed if you're so licensed as you say you are then you should be quit to handle anything that comes to you and she wasn't my leg being in the butterfly position for about 15 minutes started to cramp. She had placed the hard wax stopped using the soft wax and she placed the hard wax down did that my leg cramped so I jumped once I jumped the She immediately gets upset or frustrated and she so I literally have a half bald Coochie right now. Thanks to her never in my life. Have I had to use a damn ointment because my vagina has been butchered. She's unprofessional and she does not know how to handle waxing. get your nails done or but do not go in there for Waxx horrible horrible horrible. How do you get upset and stop service for your mistakes and experience that you claim to have I went in for a Brazilian wax. I came out looking like I did a shaving bumps is unprofessional as fuck. I'm only giving one star because they won't let me give zero.

The hair stylist was KenLeigh Mohr Do NOT recommend…read more I was so excited to try some place new and couldn't believe she chopped off an additional 4 inches and gave me bangs. So mad. Tried contacting the owner and no luck.

Love it! Great 60 minute facial and they worked me in for a 60 minute massage. Very comfortable and…read morequiet place to relax. Everyone was so nice as this was my first time here. Reasonably priced. I will be back! I made my appointment on the web, so easy. They sell Aveda products but are not an exclusive Aveda salon.

I stopped by on 7/16 in the evening and it was one of my best experiences at Ulta. Any of the…read morepeople working there that I asked for help gave me very helpful answers and when looking for a perfume the employee was very patient with me and showed me many options until I found one that was just right and worked with my budget. The store also looked very nice, well organized and well stocked.

Long story short- my hairdresser fried my hair and I was desperate. I go to Ulta and am instantly…read moredirected to the hair section where i meet a wonderful girl named Emma, she took the time to introduce me to multiple products and listen to what happened to my hair. I bought a trial kit of the Bond Building hair repair and i felt results after the first wash! Thank you Emma!! You are a life saver! Not to mention checkout was super smooth and easy, Desi was my cashier and she was super sweet and held a good conversation:) This location has some amazing customer service and I will be returning soon! Thank you Emma and Desi!

Amanda made my dream wedding updo come to life! Not only was she affordable but my hair last all…read morenight, even when I slept in it! I will never let anyone else do my hair again!

I had to tell her how to do her job. She didn't wear gloves. She didn't file or shape or cut my…read moretoes until I asked. She talked too much while just sitting there in my face when I told her I was in a rush.

I was having terrible headaches and had terrible pain across the back of my neck and shoulders. I…read morewas SUPER lucky to get a cancellation at Dana's Day Spa in DeKalb! It usually takes 2-3 weeks to get in! She made my pain go away, and I felt sooooo much better! She was very professional and listened to exactly what I was hoping for in a massage. I will definitely be booking/scheduling another appointment in the near future!! Elizabeth M.

Sharing a friends experience Hello everyone. I had a very…read moreterrible experience with a business called Dana's day spa in dekalb. I never post about anything like this, but this one really got to me. I had received a gift certificate for my 50th birthday to get a massage at this spa. It was a $100 gift certificate. I went online and made an appointment for a hot stone massage. On Wednesday evening our four-year-old dog tragically lost use of her hind legs. We rushed her to the Animal Hospital in Aurora. Seven hours later we unfortunately had to put her down. We did not get home until 3:30am yesterday. My appointment for the massage was 10:30 AM yesterday. I had every intention of making this appointment. I had no idea that this would happen to my dog. I called them and asked if they would allow me to reschedule. I did explain what happened. The owner had the nerve to tell me she has a policy on her 24 hour cancellation because she's a single mom and has to take care of her family, etc.. I totally understand that. I used to be a business owner myself. She absolutely refused to allow me to cancel and reschedule. People have things happen in life. A business can change their policy for extreme circumstances. Having a little compassion and humanity goes a long way. I was furious and told her to charge the gift card and that she could keep the extra five dollars. I am on day two of grieving Over my animal passing away. My dog who passed had a sister dog and they were inseparable. In her short four years, they've never been separated. Not only am I grieving but my other dog is grieving as well. Had I been clairvoyant and knew my dog was going to collapse and die I would've called and canceled the appointment. I was so caught up her dire situation that it never occurred to me to call. Plus, the situation happened about 18 hours before my appointment.... I would've kept this appt had I gotten some sleep the night before and wasn't grieving so hard. She actually charged the gift card that I was given $95 and refused to let me reschedule unless I wanted to pay again. In my mind it just seemed cruel and really about her getting her money. She never even acknowledged the passing of my dog or said sorry. Doesn't matter but it was just very frustrating. Thanks for listening!

tried calling to get an average cost for mommy makeover and the front desk asked me to "google it"…read morewould not tell me even a guesstimate price. Oh and consultations are $89. I got the feeling that they are mostly a money grab clinic. BEWARE!!

I set up an appointment to get information about having sun spots removed from my face with laser…read moretreatments. I showed up for my appointment and was told that they would not see me or give price information unless I gave them a copy of my driver's license and filled out forms listing a great deal of personal information. This information included not only my driver's license information, but my medical history and employment information. The forms also included a sheet stating that I sign off on a privacy policy (that was not attached) about how they can use my information. I left without completing my appointment. There are far too many incidents of identity theft to be liberal with personal information. I will be taking my business elsewhere.